BB Bold :: 9790 Backing Up Wont Work
Aug 11, 2012
I have a Blackberry Bold 9790, the touch screen has recently stopped working and so i phoned my service provider where i got the handset from and they told me to back up and factory reset my phone. this did not work so i have just phoned my service provider again and they are sending me a new handset out tomorrow. he told me to back up my phone again and return the handset to the courier. i have plugged my blackberry into my computer to back everything up and it gets to smart card options 1 of 1 and doesn't move. it then tells me there is a problem with backing up my handset.
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Dec 29, 2011
My blackberry bold 9790 internal memory don't work , but after repair it on options - storage - repair . It works but stop working after while
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Aug 8, 2012
Bug: 9790: Wikitude does not work and cannot be upgraded
Priority: Low (Guess nobody is going to use Wikitude now anyway)
Severity: Low
Note: I understand that this is not a RIM application, but this is a pre-installed application in BlackBerry Bold 9790, so please take care of this. I tried to document the issue as much as possible.I cannot re-test, simply because I don't know how to install old-version. So these are the steps I went to reach to the bug:
1) have a 9790 Bold with the BlackBerry OS 7.0 as it was officially sold
2) upgrade to Bundle 2466 (7.0.0.609, platform 9.16.0.77)
3) fully upgrade all official RIM software from AppWorld (Protect, Facebook etc)
4) setup the phone to use the location services
5) launch Wikitude OBSERVE:Wikitude starts and appears window "Version no longer supported. Please update" and button "OK"
6) click button "OK"OBSERVE: Wikitude closes and opens browser with URL:[URL]Two button appears: "Download" and "Cancel" and checkbox "Set application permissions"
7) check the checkbox "Set application permissions" (same end-test result is observed with this checkbox unchecked)
8) click button "Download"Observe: window appears: "Wikitude: Wikitude GmbH contains a module called Wikitude. A module with that name already exists in the "Wikitude" application. If you proceed "Wikitude" will be replaced by Wikitude:Wikitude GmbH. Proceed?"
Buttons "Yes" and "No" appear.
9) click button "Yes"Observe: Download process starts, downloading file with 4366kb size Observe: after successful download a new window appears with message "Error" and buttons "Ok" and "Details".
10) Click button "Details"Observe: New window with message "Invalid COD" appears and buttons "OK" and "Copy"
11) Click button "OK"Observe: Window is closed and "Wikitude" application is not installed.
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Mar 5, 2012
I have a BlackBerry® Internet Service in my plan. Internet doesn't work even though blackberry messenger, maps and apps work well. T-mobile is my service provider.
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Nov 22, 2012
out of a sudden..my bold 9790 switch itself off...then when i tried to switch it on again, it won't start..i've tried charging the battery and few attempts to switch it on by pressing the power button, it just would not start...then i tried to connect it to my Pc usinf blackberry desktop, i would not detect.
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Jul 5, 2012
I live in Canada and I will be visiting Hong Kong soon. Just wondering if my Blackberry 9790 will work in Hong Kong?
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Oct 16, 2012
If I set the alrm to work on weekdays or just on it will work once after battery been taken out and replaced. It doesn't work again until I repeat actions with the battery.
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Apr 13, 2012
Each time I try to back up my Bold 9900 it takes forever and sometimes back up is completed with errors. I guess I'm doing something wrong. I upgraded to software 7.1 and I'm using Desktop software 7.0 now. It is the back up of RMS Databases record that takes a whole day to complete.
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Jan 29, 2010
I have a BOLD 9000 that I've had for somewhat over a year now. I simply use BIS through my carrier (Rogers Wireless) and have configured 3 email accounts (One @rogers.blackberry.net, and 2 POP based)
One of the POP accounts I have desktop access to as well through Outlook so I have an ongoing history of email messages for that account. The other POP account I don't have web access for and there are some very old emails in this account database on the BB that I've collected.
I know you can use the Desktop Mgr to backup selected databases, however, once the emails "Messages" database is backed up, is there a way to view these emails on my desktop? The file format seems proprietary to BlackBerry tho. There's no way I can import this into a Personal Information Manager (PIM) to view the backed up messages for archiving and revisiting is there?
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Jun 29, 2012
I am facing a problem when trying to make a backup for my Bold 9900, as it reach the point "backing up Smart Card Options", it just freeze and don't want to complete for more than an hour, I have been facing this problem for months?
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Oct 29, 2012
I loaded software updates and then went to instal. The message said it will take 2 hours before the phone can be used again. Its now 4 hours and its stuck on 8% overall backup and not moving on social feeds. I removed the battery, but every time I do that it goes back to the back up. What can I do to abort this, so that I can use the phone?
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Aug 24, 2012
Does anyone have issues using their Bold 9790 outside, in the open air, when there is a breeze/wind blowing? Or even in the car if the air vents are blowing, even slightly? Whenever I am outside, even if there is hardly any wind, I am unable to send any kind of messages or scroll through menus, as the 'cursor' keeps going back up to the very top of the phone. So if I am trying to send a message, it scrolls right back to the oldest message. I have gone into the settings and made the sensitivity as low as it will go, but it makes no difference.
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Jun 15, 2010
I am selling my bold 9700 and want to back up everything contacts/calendar/messages etc.whats the best way to do this and then upload back on to the 9000?Also i purchased a theme via app world for the 9700 is there a way i can bring this theme to the 9000?
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Mar 21, 2012
I got the notification on my phone telling me to update so I clicked yes, it started backing up my data (or so the screen says) but then got stuck at 11% for AGES. I tried to exit out of it or do anything but it wouldn't let me so I removed the battery, but then when it rebooted it just went back to the 'backing up your data' screen, and is now stuck at 7%. I tried removing the battery again and leaving it for a while but still no luck.
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Jan 27, 2012
I think i have my contacts registered to two emails. Half on one, and half on another. How can I make them all on one?
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Oct 30, 2012
since i bought this phone in April, its always been giving me SOS mode except for when i orient the phone in a certain way, in certain spots of my room. Other that that, i can't go anywhere in the house, its just SOS. I bought the phone with WIND Mobile. Thinking it was WIND that had the problem, i unlocked the phone to try it with Fido. It's confirmed that it is NOT the wireless carrier that has the problem, its the actual phone itself.
I don't want to believe that I spent $400 to buy the phone and its nothing but an expensive paper weight.
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Oct 28, 2012
I have had my 9790 for 3 months and about 2 weeks ago I updated the os to 7.1. After I did this I started to have this issue where it would start to reboot on its own, sometimes once a day, sometimes 5 or 6 times in a row and it would drain the battery. Also I noticed the battery level on the screen isn't reflective of what the battery level actually is, it would go from full to red in seconds. its really drive me crazy.
I would do a battery pull and it would be back to 80 or 85 percent. I bought a new genuine blackberry battery to see if that was the issue but still same problems. I wiped the device and re-installed the original os from desktop manager twice and the problem is still there, very frustrating, any one have the same issue and managed to fix it?
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Mar 19, 2012
Three weeks ago I got my BB 9790 and I am very happy! Only thing is, it keeps rebooting (about 3 times a week) . I have changed phones 3 times now (within 8 days I get a new phone) but I have the same problem each time. Probably a software thing? Are there any others that have the same problem and maybe a solution?
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Oct 15, 2012
I have had my 9790 for 11 months and about 1 month ago I updated the os to 7.1. After I did this I started to have this issue where it would start to reboot on its own, sometimes once a day, sometimes 5 or 6 times in a row and it would drain the battery. Also I noticed the battery level on the screen isn't reflective of what the battery level actually is, it would go from full to red in seconds. I would do a battery pull and it would be back to 80 or 85 percent. I bought a new genuine blackberry battery to see if that was the issue but still same problems. I wiped the device and re-installed the original os from desktop manager twice
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May 10, 2010
The error message received I tried to update my Bold 9790 to OS7.1 using Blackberry Desktop Software for PC but all I get is:
"There was an error updating your software This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, [URL]..
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Sep 13, 2012
how to fix the jvm 545 error. I tried to use the desktop manager to update the OS or reinstall, however, it does not give the option to reload the OS. The message only says: no update available and option to subscribe to new OS release.
There is no apploader as well. I am using the latest desktop software. Also i cannot connect with battery on as it always reboot due to the jvm 545 error.
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Nov 22, 2012
my bb 9790 keeps turning off everytime i call someone or receive calls, also when i try to take pictures. what should i do?
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May 30, 2012
I bought my unlock Blackberry Bold 9790 and I'm justing getting EDGE on T-mobile network. However, my friend have the same phone and its working on 3G. And when I serche for a network useing the Manual search it shows me just a 3G for AT&T (my house have a t mobile coverge 3G and 4G).
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Sep 18, 2012
I have a strange issue. When I plug my phone with USB data cable to PC and select USB storage mode, after I unplug it, and safely remove hardware, The pohne battery starts overheating and draining very fast. It only happens then. If I plug it in charge only mode, everything is okay.
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Mar 20, 2012
cant send mms on my 9790
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Dec 29, 2011
my phone keep powering off and restarting? sometimes it wont even start it just keeps trying to start ?
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May 6, 2012
I am struggling to sync/backup phone. Once it gets to social feeds says the phone has been disconnected, can not update, change music or anything else. Have deleted software and reloaded to no avail.
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Jun 14, 2012
how to add arabic language to blackberry bold 9790
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Oct 19, 2012
When i wanna charge my blackberry smartphone 9790 with a charger it shows "the charging that connected to your blackberry device cannot charge your battery".
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Sep 16, 2012
I'''ve just bought a bb bold 9790, apparently there should be BIS included in the bb. On the right top corner where all the connection icons are, there is a 3G then bb icon, however when I go to service status, it is shown that BIS is not connected. Do I need to buy add-ons from the mobile network by myself?
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Mar 2, 2012
My recently-purchased bb bold 9790 keeps stalling, even during charging! I have to reset the system whenever this happens (and the battery cover's really hard to remove), and it's really frustrating because I cannot text nor call etc.
I had bought the phone from amazon and they told me to contact the manufacturer for help before they do any refunds/exchanges
I had the same system hanging problem with my previous bb curve as well, though I am sure I've been treating my phones well so it's definitely not due to abusive use.
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