BB Bold :: 9700 Email Wont Set Up?
Sep 18, 2011
i have just recently got a blackberry bold 9700 its on v6.0 and i tried to set up my email address and it already had my email adress typed in which i thought was weird seen as i havent used the phone before, it tells me to type in my password which i did and i clicked activate and it came up - "sorry unable to continue your session.please log in again." so i think to my sel ill try another email address but it doesnt let me change or even click another address i have mobile internet bbm and thats working fine. i tried to go to my service provider to log into there email configuration online setup but when i sign in it comes up "Your account is not accessible via HTML browser.
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Aug 9, 2010
I just got a 9700 yesterday and I am in Canada. I don't see the "I want to reate or add an email address". I can't seem to find the solution to that. Couple other questions I have. I don't have a data plan, can I still use BBM and download all the apps ? Also do I need to set up an email account to download apps and use BBM ?
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Jan 14, 2010
I wonder if anyone can help me with this problem please. I have recently purchased a BB-Bold 9700 and transferred my settings from my old Bold. I have to email addresses (both Gmail) registered which appear on my main screen. The push email works fine! However, whenever I send an email, I cannot see the sent mail in the individual email folders but only in the main messages folder which is very annoying and confusing. Here's what I have tried sofar:
1. I tried to go into options and mark "No" in the section indicated hide my sent messages.
2. I tried going into filter and ticking sent messages. They appear but once you press the back button they disappear again.
3. I tried going onto the BB website and I successfully downloaded the newest software update (5.0.0.4) but still it did not resolve the problem....
Do I need to wipe off the whole device? Can someone please help because I'm very confused and frustrated with this issue.....
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Apr 27, 2010
Just found that there is no longer an option to reply using a different email address on the 9700. On the 8900, after you press reply, the top line says "send using" and you can click on that to choose which email to reply it with. Anyone know how to solve this issue?
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Apr 12, 2010
Justed purchase from Rogers Bold 9700 v5.0.0.351, IT no help from company nor Rogers. I am getting email notification icon from BES but no email is updated or found. Rogers told me to upload the OS again and cannot delete the service books since the BES reloads them again. Unusual problem.SMS works though.
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Jun 11, 2010
Why no new email icon after I set up the email? I've got 4 email accounts, but only 3 of them have icons. If I change to another Theme (background on the screen), all the email accounts icon will appear. I am currently using the default Theme which is missing 1 email icon.
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Jul 15, 2012
I have BIS and a couple of email accounts. I've used this device for years now. This morning all POP email icons disappeared except my Gmail account. How do I get them back?
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Feb 18, 2010
I am brand new to blackberry, just got a bold this week (9700). All of my text messages are going to my email inbox. Also I keep getting a text repeated (every 15 minutes yesterday) from a number I don't know, it's "0476000000" and it sends the message "n:m=3=1"
OS 5.0.330 platform 5.1.0.91
T-Mobile
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Aug 6, 2010
The email isn't like your regular hotmail, gmail, yahoo, etc. I think it uses this software thing called "Novell". Can I still put this email account onto my blackberry like my hotmail or gmail account? Thanks.
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May 21, 2010
I just bought a new bold 9700 to use, instead of my bold 9000. With blackberry desktop manager is used the device switch wizard to transfer everything to my 9700. However when it was done, my email icons were gone. I can only read my emails with the "messages" icon, but not my different email adresses appart. Does anyone know how i can fix this?
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Apr 29, 2010
I have turned off the Led when I receive an email. But I still get them. Is there something I am missing? I went into messages and message alerts and turned off the led but it still turns on when i receive one. I'm running os .545
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Aug 23, 2010
My ISP can provide me with a XXX@blackberry.du.com but I dont want that DU which relates to my ISP. How can I register with RIM directly to create my BB email?
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Jan 19, 2010
I have a new 9700 with BIS.I have two email accounts. The first one was set up without any issues whatsoever.The second one is being more difficult.Up until last week, it was an exchange account so I tried to set it up as OWA. No matter what I tried, the 9700 wouldn't set up the account.
I then switched that email account it to another host at the weekend (the same host who hosts the account which does work on the 9700). The change is complete, the mailbox is 100% up and running and all the DNS records have been updated.
BUT the 9700 still won't recognise the account. I just don't know what else to try. I have tried a battery pull and also re-sent the service books but it still won't recognise the account.
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Sep 4, 2010
I have added my hotmail address in my blackberry bold 9700. I seem to have a problem with images in my emails. They do not appear. I have all the features enabled html etc but still no use. When I press get images from the menu it still does not work.
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Apr 22, 2010
Added a email account (gmail) but it won't show sent messages.
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Mar 25, 2010
Just got my new bold 9700 today and im loving it. only one problem, i cant get my email to work... iv set it up for my xxxx@hotmail.com email address and it works perfect, but i cant get it to work for my myname@mycompanydomain.co.uk email address which is ideally what i need it for (work on the move) I own the domain name, its not a generic one. How do I set this up?
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Aug 19, 2010
I don't undestand why I can't add yahoo email. It's someting wrong with my service curier or what's the problem?Please help me... I do searching the forum before sending this thread, but don't find anything.
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Jul 14, 2010
Ive recently changed to a bold 9700 from a curve. Im using bes and i have several folders selected for redirection, however on the bold I cant view these folders all messages are going to the same place.
When i click on view folders i can see mms sms etc but nothing email related?! Im sure its fairly easy but this is driving me up the wall
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Jun 20, 2010
Im in South Africa, got a 9700 from Nashuamobile, using the MTN network.My contract is only beginning from 01 July.I want to setup my current email adress on the phone like it is currrently on my N95.However it seems it will not be possible without the Blackberry service been activated?
So if this is the case, then my question is that the will it be impossible to have my email working on it without the BIS or BES service? How can this be possible? I thought I have the option of taking the BIS service or not?I suppose its the same in all countries , nevermind the ISp or Carrier?
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May 27, 2010
How I can switch off my email and then switch on again when I need to? The help screen on the phone has a topic saying "Stop forwarding email messages to your device" but it says to change Send Email to Handheld field to No, but I do not get that option at all!
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Aug 13, 2011
i have a gophone (prepaid) account. im using a bold 9700. is it possible to set up a blackberry email account so i can access blackberry app world
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May 21, 2010
I just upgraded to the bold 9700 running OS: v5.0.0.586
1. When I go to view pictures and hit menu I don't have the option to email/mms the picture, I have to go to Compose email, attach file and look for the picture, why is it like this? Is there something I did wrong or a way to fix this?
2. I don't have an option for keyboard lock. With my 8900 I set my left smart key to lock the keyboard and you have to hit * and call to unlock it. I know rim removed it so is there an app that can do this? When I hit the lock button on the top it locks it but it has unlocked several times in my pocket already and I don't want to set a password.
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Oct 25, 2011
When I did the initial set up on my Blackberry Bold 9700 (using 6 OS), I only set up my Yahoo email account, thinking I would get to the others later. However, when I try to add an email account now, by clicking "Setup" and then "Email Account" and then "Internet Mail Account", I am kicked back to the "Setup" folder. I never get to the "Email Setup" screen where you select your provider.
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Aug 10, 2010
I recently changed my password for my email account on the computer, now it tells me to change it on my bb. I'm not sure how, any advice?
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Jul 24, 2010
Techno help needed again! Can some body please explain; why the small icons (pictures) for my email accounts keep disappearing and re-appearing whenever they choose? More importantly how do I stop them disappearing again?
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Apr 29, 2010
With my 8820 I could forward any sms message as email?
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Sep 15, 2010
I am trying set up my email but it keeps saying the application has encountered an error and cannot continue. What can I do?
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Jan 20, 2010
I recently upgraded then downgraded os's and now my email icons are all plain. Usually aol or yahoo icons would show. Also, my 2 gmail account icons I cant seem to get into. I click on them and it just freezes. What am I doing wrong. Even my blackberry messenger contact pictures look blank.
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