BB Bold 9700 :: False Notification Icon
Jul 25, 2010
First let me give you the basics:
Device info
Carrier: AT&T
Model Info: BlackBerry Bold 9700
OS Version: 5.0
Apps and Free Space
Before Battery Pull: 123949768 Bytes
After Battery Pull:124207796 Bytes
A battery pull does not fix my issue.
Apps Installed: CaptureIt (Version 1.4), crunchSMS (Version 2.15), Media Mall (Version 1.5.29), BlackBerry Messenger (Version 5.0).
Issue
My bold is constantly showing that I have new BlackBerry Messenger messages on my home screen. I have closed all my messages and it still will not go away. I've tried sending a message to every one of my contacts (very annoying) so I could individually close them (thinking perhaps something went wrong when I previously broadcasted a message). This issue started a week after I got my phone and the previous two BlackBerrys I had did the same thing. Over time the number will continue to increase (on my last phone I had 138 messages at one point). The icon still works when I actually receive new messages it will just increase the number. See if you look at the top of the screen you will see it shows I have 5 BBM messages, however I have no open conversations at all.
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Jun 13, 2010
Never noticed this one before; a tiny notification icon in the application banner.Anyone know what app this is? Can't seem to find it.
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Mar 16, 2010
My husband and I both got the 9700 this past weekend. Mine works great but unfortunately, his voicemail notification does not work. We've tried adding visual voicemail, removing visual voicemail, adding it again, removing it again, resetting to network with Customer Care. My husband doesn't even care about VVM. He just needs regular voicemail notification. And yes, the voicemail works properly and the notification has worked perfectly fine through the years on his 8900, his old 8320, his old Pearl, etc.
Yesterday I called Customer Care and the CSR rep said all we had to do was go to the home screen --> hit menu --> scroll and click on messages --> hit menu --> scroll and click on voicemail setup --> scroll to notifications --> choose ON, then save or done. Sounds simple enough. Unfortunately, when I followed his steps and went to the home screen and hit menu, there is no "messages" in the menu. If I go to the messages icon, I can get to message alerts for all messages but there is no voicemail setup.
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Jun 21, 2010
I have a notification that I can not figure out. It indicates I have one followed by an orange globe. Please tell me what this is.
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Jun 2, 2010
Alright, I've had this 9700 since the first week it's came out and I have never seen this icon before. It is a solid blue chat bubble (not the bbm chat bubble blue but a lighter one) I have no idea what this is, i have gone to my messages, my sms and deleted everything, this thing just popped up today. I have tried a battery pull among other things and have no idea what this is. Once again, it is a solid blue chat bubble (no white dots or red or anything near it) and the number is to the right of the blue icon.
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Feb 2, 2010
When I first got the phone, the little red notification did show up above the letter when I got a new email. But after A certain time frame, it would go away. I then found out that after I do a battery pull, it fixes the problem for a while, but then it goes back to not showing the little red notification again. I was wondering if their was a way to fix this? or if its just a permanent bug.
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Feb 24, 2010
I don't know if this is the right forum for this, but I woke this morning to see my Yahoo email icon back on my home screen. Has anyone else gotten it back? And lastly, how do I change it back to a stock BB icon?
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Jan 6, 2010
I just got the bold 9700 ver. 2 from ATT and don't have the phone icon. It is not hidden, I looked, and not in any other folder. All I have is a phone icon that is for Visual Voice Mail, which I am not signed up for and don't want to be. When I click the VVM icon it says do you want to sign up and I hit No and it just kicks me back to the main screen. How can I get rid of the Visual VM icon and get the Call log icon?
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Jul 25, 2010
When I get a new SMS, it is the same as a new e-mail icon. However, this is not supposed to be so... SMS's are supposed to be a slanted envelop. I never had this problem with my old curve 8320. I've also had this icon issue since I got my phone several months ago. The icons remain the same no matter which OS version I use. I am on T-mobile.
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Oct 31, 2011
I have a star icon on the notification bar and don't know what it is and how to get rid of it. I went to the user guide message icons page but the star icon is not listed there.
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Jan 21, 2010
While upgrading to the latest version of my BB messenger I had two unread messages. I didn't read these messages and completed the upgrade. Ever since then I have had the notification icon displaying the number 2 with the bb icon on my front screen. So now when I have two new messages it shows 4 and after reading the two it continues to display the two messages that don't exist.
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Jan 16, 2012
I have an email notification icon on homescreen but there are no new emails received. How do I remove this? 9900 BB
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May 13, 2010
so I notice when I get a new blackberry bold 9650 I notice that I could receive a cool looking text message icon. However, I need to figure out how could I transfer all my data.The blackberry desk manager never did work on my old phone witch. After plugging in the new phone on my PC it asked if I wanted to transfer my data... So I did.I realized that when I was receiving text messages they were looking more like email icons. I tried to look up in my options and I can't find anything.
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Feb 3, 2010
for new emails, the little red start dosnt show up on the little letter icon at the top of the screen.....but when i do a batter pull, it works, but then stops again.AND the cycle repeats, anybody got any ideas? thanks
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Mar 24, 2010
i upgraded to the .566 and all has gone smooth except for the small "new E-mail" icon at the top wont go away and i dont have any new e-mails. does anyone know how to clear that?
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Jan 6, 2010
i have 5.0.0.405 installed on my 9700.i added my gmail account using the email setup on the phone. whenever i get a new email to my gmail account, the notification icon doesn't have the red star on the yellow envelope. i don't get this behavior with my hotmail account. anyone know what is going on?
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Sep 17, 2010
Last week I posted issues I was having getting into my phone after multiple attempts to down load Ver 2.0 of Docs2Go all of which failed.Well having managed to get back into my phone via desktop manager I was able to remove the offending application which enabled me to use the phone again.
I had to re-install the OS and then restore from a backup, however now I receive no email notification sounds. I'm only receiving visual led notifications due to having berrybuzz loaded as this also stopped working.All the profiles are correctly set and the sound is turned on in each, yet I'm unable to receive an audiable warning of new emails.
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Aug 15, 2010
i have a notification on my home screen and I'm not sure what it is. its a globe and i'm pretty sure its related to the browser but not 100%. someone help me get rid of this
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Jan 24, 2010
I recently upgraded to v5.0.0.411 and have had almost no problems so far. One problem I have had though is whenever I do a battery pull my battery instantly says it's drained upon starting back up. Today it went from 50% to 15% after one pull. I know it is a false reading because recently it went from around 50% to 3%(the yellow low battery light was flashing when I turned it back on as well), however, I was able to use the phone for hours after this and it remained at 3%. From what I've read I'm thinking this might be a problem with the battery or battery contacts? But it's strange that it started happening as soon as I upgraded my OS to 5.0. Any suggestions or info?
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Oct 25, 2011
I've had a little icon alert telling me that I have a new message on my phone all day.i pulled the battery, I've checked every folder I can find and there is no message! When I do actually get a message it will tell me I have two, and when I check the new one it goes back to the same "1 new message" icon that will not go away.
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May 6, 2010
This is wierd. This is the second time I noticed my email notification red light is not working. I usually only find out because I may go and check the blackberry device itself and notice email icon shows email messages, yet the flash notification icon does not flash. Why is this? Is it a known bug>?
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Jan 11, 2010
I have a strange issue on my BlackBerry 9700 Bold, which I got on Orange UK. For some reason my E-mail and SMS Notifications are stacking under the same icon. So for example if I have 3 e-mails and 1 text it shows 4 as the e-mail Notification icon. I have friends on Vodafone who get two separate icons. So far I've tried the following: I've tried updating the firmware to the latest sticky at the top of this forum. Making sure Display New message indicator under General Options is set to yes Battery pull. I still get a red star over the SMS icon in the menu, but just no notification. In my themes menu I have Precision Zen and Precision Orange. Both have the same issue.
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Apr 11, 2010
looks like that, had to draw a picture since captureit wasn't working worth ****.Any idea? I've tried battery pull but that ain't working.
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Jan 4, 2010
Every time I receive an Email through my yahoo account, I get a text message notification of the email as well. How do I make this stop?I don't text a lot so I don't have unlimited texts on my account. Kind of annoying to have to delete texts as well as the fact that it's eating my monthly text allotment. I have been through every options menu and have not located anything that addresses this.
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Apr 9, 2010
All of a sudden, the SMS icon on my home page went away.How can get it back? I was changing some alert settings and maybe changed something, but I can't figure it out.I have a 9700.Please help.
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Apr 14, 2010
This showed up on my phone after a reboot of it yesterday, what is it?I have checked Twitter, my email, App World, voicemail, and texts and it was none of those.
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Jul 17, 2012
my bb 9700 i have blackberry map in it (options-device-application managment) but there is no icon of blackberry map . I search of the every in the mob . I even downloaded the icon from WWW.BlackBerry.Com/BlackBerrymapsbut its notworking and the icon not even there.
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Aug 25, 2010
Just received an email from RIM about a software upgrade for my 9700 (on ATT) but can't seem to find the update. Anyone else receive a similar email today? I hope it is for BB 6 but then again I should not get my hopes up too high about this email. Anyone?
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Jun 3, 2010
This isn't a big deal but I'm just wondering. I have a sms icon and BBM icon that won't go away even though I've made sure I checked all my messages and even did 2 battery pulls. What's the deal?
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Jan 29, 2010
I have a Bold 9700, AT&T, v5.0.0.602 (Platform 5.1.0.112)I will look on my phone and there will be the envelope icon telling me I have 3 messages (as an example). The message folder concurs, it tells me that I have 3 messages. Yet when I open the Messages folder there are NO MESSAGES. I check my 3 email folders and NO MESSAGES. These envelopes won't go away. I took the phone to the nearby store where I purchased it. The kind gentleman took out the battery and replaced it. That took care of the problem for one day, then the icon reappeared. I took it back and the lady told me it was a "phone issue" and that under warranty I should get a new phone. So I did. A day and a half later, more envelope icons. I'm not taking it back again.
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Mar 16, 2010
I have problem with my blackberry Bold 9700. I have install blackberry maps but does not appear blackberry maps icon at my Smartphone.
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