BB Bold 9000 :: Phone Wiped While Using Correct Password
Jan 26, 2010
my name is Lisa and I have a bold 9000 I was recently trying to sync my phone to my computer by using the desktop manager... It prompted me for the blackberry password on my computer. I entered my CORRECT!!! Password numerous times until it said one last attempt or all memory will be erase.. Being that the CORRECT password was not working I went to the password options on my bold and disabled the password.. As I attempted this a prompt showed up and said type in "blackberry" so I did then it said type in password, I typed in the correct password once again then it started wiping my phone.This is extremely frustrating I have... Well had =[... A lot of stuff on my phone and now it is all gone! And to top it all off it will not start up again, it says "reload software:513"I don't understand why this happened and I found several other people on online forums who have had the same problem with no solution.Please help! Is my phone completely wiped out for good?
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Nov 5, 2011
There was this pop-up thing happening and without knowing what it is and trying to get rid of it, I entered the password incorrectly 10 times and my phone got wiped. I did not back up any of the data in my phone. Now, every time I turn on my phone (bold 9000) the battery dies within 2-3 hours and when I switch the battery it erases all contacts and adjustments to the settings that I've made. In addition to this, the phone gets super hot, even though I turn the phone off.
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May 23, 2010
I am getting no response from my Blackberry. It froze up on me and I tried to reboot it...(remove the battery and put it back and since I am getting no response).
If I connect the USB to the computer nothing happens (Its not reading on the desktop manager, its not appearing as a a new device added on my PC) ....If I connect the charger nothing happens (no lights)...If I take out the battery and replace it nothing happens...Whats wrong, how can I correct this?
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Oct 13, 2011
Back in July I brought my girlfriend her first Blackberry, a Curve 8520. With this set-up she has a password lock for the screen, which works fine and she knows exactly what she's doing with. Then about four weeks down the line she tells me she woke up one morning, typed in her password but was told it was wrong and she had 9 attempts left. After looking more closely at it, it was actually asking for a device password - which neither my girlfriend nor me has ever set up on the Blackberry.After doing some research the first time, we tried everything - connecting it to device manager, inputting letters instead of numbers, etc. but eventually had to wipe the phone.So then after setting the phone up for a second time straight after, this morning she tells me the same thing has happened again and she's had to wipe her phone.
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Nov 26, 2012
I have a Blackberry Bold 9900 with IMEI 35856604xxxxxx, I did an update for the software version 7.1.0 Bundle 2061 however I entered the password 5 times due to a non functional button on my keyboard and all data was wiped. Unfortunately I do not have a backup and I lost all my contacts and media files. Is there a way to rollback knowing that I did previously an upgrade for the software version over the air, so probably my data is stored somewhere on RIM servers.
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Aug 10, 2010
When I click the unlock button at the top, the phone prompts me to input my password. Instead of showing the usual **** when I type in the letters though, it is showing the actual letters or numbers (if I click the Alt button) and says "incorrect password" - aaaargh! I'm now on attemtp 8 of 10 and daren't do any more.I've removed the battery for an hour in the hope of resetting it and unfortunately no change.
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Jun 10, 2012
So I uninstalled Whatsapp because it said the date and time of my blackberry are wrong. Then it said I have to restart my device, which I did. After the restart, I typed my correct password but then the screen is frozen. I restarted my device again, and it was still the same. But when I typed the wrong password, it responded and "wrong password" window appeared.And then, I saw this post http://supportforums.blackberry.com/t5/BlackBerry-Tour/Frozen-after-typing-correct-password-HELP/td-... and it said that I still can switch application by holding the blackberry button and switch between applications that is running on background. And I still can. But it is so annoying that I can't go to my home screen.
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Oct 20, 2011
I've typed in the correct username and password but it still says im unable to log in. Now I can't change my email settings and update the apps. Don't know what to do...
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Jan 23, 2012
I own a blackberry 9700 since 2 yrs. I tried for the first time to save my device data on my computer by using the BB Desktop Software. To connect my cell phone and my PC, I had to provide a "password". I typed my device password and then my SIM Card pin #, without any luck. An alert message indicated that this was my last chance to enter the right code, and if I don"t, all my device data would be merely erased.
I also cannot access anymore to my cell phone as long as I don't provide with this "mysterious" password. The point is also that I switched off my device. If turn it on, I will have to type the word "blackberry" first, and then the said password will be requested: at this step is it the SIM card PIN # or necessarily the device password?
I didn't use my cell phone for several weeks since that time, so scared to do a wrong thing. When I just tried to reload the battery, I saw the phone doing like a "reset". Then I took off the battery to stop the process. Did I do something wrong? Is it now too late to get back my data?
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Mar 27, 2010
I have this BlackBerry Bold 9000 I have 2 problems the JVM error 102 and Device Password I am up to number 6.
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Aug 24, 2010
I recently acquired an unlocked Blackberry Bold 9000 that I am using on the T-Mobile network. On the password screen it says "Enabled" and there is red lock icon next to it. How do I disable the device password?
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May 7, 2011
how can i get my password of pin no.which i have not changed till now .i.e., the primary password provided?
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Jun 11, 2010
What happen if wrong password is typed more than 10 times?
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May 13, 2010
Ok, So I was wondering if I were to take the plunge and upgrade to 5.0, since ATT hasnt released it yet and shows no signs of releasing it anytime soon, Will my memopads and password keeper information still be there when I load up 5.0? I have alot of stuff on these so losing them would mean no upgrade for me....Also I dont have a data plan, that wouldnt cause any problems right?
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Jun 19, 2010
I have had my phone for a year in August and I love it, but when I finally have time to work with and learn, it is asking for a DEVICE PASSWORD. Where do I find the password for my desktop manager?
trying to figure out what to do. Please direct me in the right direction.
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Jan 19, 2010
Can anyone help me with facebook? I downloaded facebook version 1.7 for my BB Bold. couldn't get it to work.. it won't recognize my email and password... it keeps on saying " connection error, service data missing unavailable" can someone enlighten me on this matter? what am i missing? i'm using wifi connection to access facebook.
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May 13, 2010
The desktop manager is asking for a pssword everrytime I connect my blackberry to my laptop. I have tried the passwords that I know I normally use, but now I am at the 9th attempt and not sure what will happen if I try one more time.
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Jan 12, 2010
I added my mail but it had a problem with pushing emails it can only send so I kept trying to remove and add it a lot then now it refuses to add it again saying invalid mail or password although iam sure they are correct and I tested them on my pc.
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Mar 12, 2010
I bought a second hand Blackberry Bold 9000 on ebay and I would like to setup my email account, but it ask for an Enterprise Activation password which I don't know where to find? It also says: "Contact your system administrator to find out wether an Enterprise Activation password will be provided, or if you need to install the BlackBerry Desktop Software. Who would be my system administrator and what steps should I take next to ensure the email is setup?
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Aug 25, 2010
Trying to do the mandatory reset for the password on a hotmail account and all roads (edit, delete, validate) lead to a frozen "Login" screen.
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Jul 14, 2010
I was using Blackberry Desktop software with my BB Curve 8530 and could not remember the password for my BB... I entered it many times unsuccessfully. I didn't notice that it started to proceed to wipe the phone! How/can I restore my data and contacts? I don't use BB Desktop Software much so I don't have a backup. I really want my contacts... are they linked to my email (hotmail) account at all so that when I setup my phone my contacts will be recovered?
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Jul 23, 2011
I changed my password on my curve, and I couldn't remember it and I got it wrong 10 times. It then said wiping and it wiped all my data. Luckily, I had a backup, however it wasn't very recent so I have lost a few contacts, but more importantly, all of my pictures. Is there any way at all that I can get them back?
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Aug 2, 2012
I can't unlock my phone and I'm using the correct password. I'm at my final attempt to enter the password or ALL of my personal information will be lost!! I just got off of the phone with customer service and was told basically I'm going to lose all my business contacts & personal notes that I entered this morning during my morning meeting and that it's my fault because I didn't back it up! How the heck can I back up my device while during my company meeting? I'm the owner and I have many notes and etc on my device that I put there this morning! Now I lose money because I can't get my information. I'm so ticked off right now! Customer service wasn't helpful at all...he just blamed me for my problem! Never mind the fact that the darn phone keeps turning itself on and off randomly!
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Mar 14, 2012
I'm locked out of my Blackberry again because it appears to be malfunctioning. When I type the password, it shows what I'm typing, instead of masking it with asterisks, and reverts to the alphabet unless I press Alt+ the key. Even when I carefully enter the correct password, it always says it's wrong. I have 2 or 3 tries left. Last time this happened a few months ago, it ended up wiping everything. I would like to avoid losing some valuable audio files that are stored only on the phone.
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May 19, 2012
I can't log in to app store with my correct password. It keeps saying that there is an unknown error and it still fails after i retried many times.
Info:
iPhone 4S, iOS 5.1.1
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Jul 26, 2011
I forgot my BB in my backpocket and sat on it severally and found that the password had been attempted 6 times. It gave the instruction to type in "blackberry" and then the password which I did correctly, this is a password I have used since last month so I know I am not wrong. I have been unsuccessful in unlocking the phone but noticed the 4 digits entered now come up in readable characters on screen and not the usual asterix displayed when passwords/pins are entered.
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Apr 5, 2012
Why is my I'd being rejected when I have entered the correct password? I changed the password and it still rejected as entering an incorrect pwd.
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Jun 17, 2012
I set my password to on as usual and when I went back into to sign in, it's telling me my password is wrong and now my phone is disabled. I can't reach customer care and can't get into my phone.
Info:
iPhone 4, iOS 5.1.1
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Jul 3, 2012
My Apps icon on my iPhone 4 currently says I have 37 updates available. I am unable to update them individually OR all at once. After pressing the UPDATE button it asks for my account password like normal. I type it in correctly and it shifts back to the app icons, showing all of the apps with the update progess bar at the bottom of them. Then a popup appears saying: Sign in the the iTunes Store.
If you have an Apple ID sign in with it here, AOL members can sign in using their AOL username and password.
If I cancel nothing happens. If I hit BUY and type in my password again it just gives me the same error popup again.
However, if I try to download a new app from the app store using the same password it lets me. The new app downloads and installs just fine.
What is with this error message and what do I need to do to fix this? FYI I have no AOL account and have never had one in the past.
Info:
iPhone 4, iOS 5.1.1
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Jul 6, 2012
My gmail wont connect. The password is correct. It's been happening a lot lately and I can still sign on by using the web.
Info:
iPhone 4, iOS 5.1.1
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Jul 21, 2010
My mother has a 3GS. She keeps getting a message that says she cannot connect to iTunes. She is putting in the correct PW. She tried calling Apple, but they wanted to charge her for a phone call. She tried emailing them, but the response she got did not help her situation and the rep said it was outside of her area of expertise and that was all the help she gave.
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