Xperia Z3 :: Won't Play Video From Any App

Jul 2, 2015

I have a Sony Xperia Z3 D6653, running OS 5.0.2.

I am unable to play video. This is video from any application I have installed, Facebook, YouTube, even video advertising embedded in games doesn't play.

I have tried clearing application data, I have tried a factory reset, I have tried using the repair feature in Sony PC Companion.

The problem persists regardless of whether I'm using wifi or mobile data.

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Jan 2, 2015

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Jul 3, 2010

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Do you need to use the Internet to view a video you have recorded yourself if it is in 4K if so how come?

And why is it not using my Internet because I have unlimited data but I am downloading something at the moment does this prevent the video getting the URL if it needs it.

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Jul 3, 2010

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Then, I go to the Video App (Sony), surprisingly, the video didn't play. It appear an error message: "Can not play this video" - I try with every single video on my phone and still has the same error message.

And more surprisingly, even the video on facebook have the same problem too.

So it must be like: If I watch video on any app, suddenly the clip can not play or just keep loading infinity, these app will be "infected" immideately (at the same time as well). The only thing I can do is reboot the phone.

I know reboot phone is just spend my little time around 15-30 seconds maybe. But it is very annoying to happen with very frequently.

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May 16, 2015

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Dec 9, 2011

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