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Mar 6, 2010

I've had issues with my N97 since i bought it direct from Nokia on the day of release. Always put it down to software, but the last few months it got to the point where I couldn't even accept a call by pressing the screen/buttons. The screen also had a dark streak down the left side. So, I took it to the Carphonewarehouse, obviously under warrenty and was sent to Nokia for repair.

the silver trim has been half scraped off on the buttons and keyboard trim AND the screen has a 1cm bright spot in the middle of it. I am FURIOUS...............1/ because it took 23 to fix when all they did is replace it. 2/ because they've sent me a second hand phone 3/ that the 'new' phone is worse condition than the one I sent in!! They didn't even bother to put the latest firmware on it!!

CPW didn't offer me the returns receipt either, i had to ask for it, but that's a CPW issue. Actual fault found (as recorded by engineer): Faulty applications on the handset when purchased. As i've always updated the firmware I can only conclude this faulty software cannot be fixed by the firmware update, and the handset must be replaced as mine was. Other phones must be suffering the same problem.......

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