Nokia :: E52 / Freezes & Crashes After Firmware Update
Apr 13, 2010
I did a firmware update on my e52 about a week or two ago and since then my phone has crashes and freezes when I plug it to my computer via USB cable and select PC Suite.It just crashes and the only thing that helps is removing the battery and even after that I need to repeat the battery removal for 2-3 times until it finally responds. Otherwise when I push the button to switch it on it just shakes, the screen stays blank and nothing else happens.
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Jul 5, 2010
After updating to firmware version 40, I have a freezing video problem.When I play video file (.mp4), it starts playing as always but after a while image freezes but sound continues playing. No way forwarding video, the freezed image is always there but sound plays normally.I have Nokia 5800 XpressMusic, firmware version 40.2.005.263.04.Everything else is working correctly in the phone after update to 40 firmware.Is it a problem that could be solved?
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Oct 14, 2011
I was updating the firmware of my C7 today when my computer crashed and BSOD appeared. Now, the phone is dead and I am unable to start it up. When I push the power on button, the phone vibrates for a second and that's it!
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Apr 12, 2012
the phone was purchased 4 months ago and regularly freezes and crashes when using it. The software also sometimes will perform the wrong function when an icon or button on the phone is pressed. I have tried updating the software to see if that would help but for the last 2 weeks I have been told that the Update Centre is overloaded and I can't download the new software.
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Dec 8, 2012
I have had my Lumia for 10 days and for the second time it crashes during the night and the next morning I was not able to turn it on using the power button. I had to do a soft reset... The alarm that I set to wake me up never started... This means that I cannot trust my phone for waking me up in the morning! This is unacceptable!
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Aug 19, 2010
have anyone had similar problems with their Ovi Maps ? i.e. after I updated the firmware on my E71 (version 500.21.009), everytime I try to run Ovi Maps it crashes.I've tried to reinstall maps and the firmware, but with no luck - problem is still there.
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Apr 10, 2010
I installed the v20 firmware on my phone and found that it was acting up (froze, restarted on its own...sometimes it wouldnt ask for my security code) so i reinstalled the firmware (both times it was through NSU) and now i cant turn my phone on - lol? I tried the hard reset combo didnt work.. took out my battery 30 minutes/whole night and still nothing If i try to turn it out i just feel that vibration..and same when i try to hard reset.. Is Nokia care centre my only option?
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Feb 4, 2010
Very often when i receive an SMS , my E72 freezes. The only way to recover from this is to turn phone off and on again.It looks like it happens when the sender is not in my phone-book .. and there is only a 'number' mentioned in 'From'.
(although i still can't update .. because the update for Vodafone branded phones is not available yet ... another BIG let down if u ask me .. Nokia should control this better).I don't know where I can report this problem. Nokia Care employees only know whats in their calling-script.
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Aug 16, 2010
I wanted to upload a camdriver via A2 on my device and I installed the drivers attached in the zip file and then I started the A2-Tool and used the description here around. BUT: the app is freezing my Windows system and I am forced to make a reset/(-start).Has anyone expirienced some similar things yet and know a solution to this problem? My system is Windows XP SP2 and A2 (22/09/2009).
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Jul 2, 2014
So I cracked my screen, changed it with OEM new parts, and worked great for weeks after the installation.Now, I'm having camera issues, back camera works fine, but when you switch to front facing camera the app freezes and crashes, and I get cant connect to camera black screen, and at this point the back camera wont work either, if you restart and clear data on camera app the back camera works again, but front facing will never work.I;m running stock rooted but I've had this issue with rooted custom roms and stock unrooted. I'm not sure if this is related to the screen change or not, but it worked great for weeks after the screen change. and, I;m having the same issue with other camera apps too, no snap chat installed nor any other apps that could conflict.
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Jan 16, 2010
After the minor update (21mb). I got another update (90mb) which freezes during the update process. What to do?
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Nov 15, 2011
I recently updated with new ANNA software to my N8, but now my phone to crash/ restart itself at least 15 times at day! is that a way I can uninstall or do something about it?
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Aug 9, 2012
get an PT Update in Store, but after some 5 minutes it says cancelled.
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Oct 15, 2012
This is an error that i noticed the last weeks ago how u can see in the video my smartphone crashed. I have also updated to the latest firmware. Does it happen that the smartphone do too much and just reboot?
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May 23, 2010
I just update my Ovi Maps to the latest version - v3.04. But now when I open the Maps application, the phone will crash and restart itself.
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May 17, 2010
Since Ovi updated the maps I've had trouble using it. I have version 40 firmware which was installed by Vodafone when my device expired. Despite the update, Ovi maps just crashes the phone when I try to use it. The screen goes blank and I get all coloured lines flashing down one side and the phone reluctantly restarts.
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May 28, 2010
I'm base in Sydney Australia and have just received a msg from Nokia that I can update my firmware for my N900.(firmware version 10.2010.19.)The problem is that I receive a message that I could not update because of: poor-quality ,slow or intermittent internet connection. This could also be because of problems with our servers. Is it that NSU does not support N900 and if so why would Nokia sell a phone and not provide software to update the phone with.
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Jun 9, 2010
I wanted to intsall Mail For Exchange, and the Nokia E72 NAM doesnt seem to have it when I bought it (unless you can direct me to it). I decided to follow the instructions to install it, but it requires me to update the ovi store. I dont know if this will update the firmware as well, but i heard that the newest firmware (v031.032 i believe) is very buggy, so i want to avoid this until another firmware comes out.Can someone help? if its already on the phone, i just need to know where it is. If its not on the phone, will updating the ovistore affect anything in terms of new firmware or other sorts? The reason i want to install this is to utilize the google calendar so i dont have to keep plugging the e72 into the computer (and possibly damaging the plastic usb cover).
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Jun 29, 2012
Something wrong in UK, two updates but still old firmware?!No internet sharing or flip working. Is the Nokia bit delayed for lumia 800?
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Jan 7, 2010
I need a little help here. My Nokia N95 8gb was working fine until I decided to do a firmware update. After the firmware update I decided to also update the maps using the map downloader since there are some roads missing in my area.Now the phone itself itself is working fine but I have a problem with the map navigation. I have a 2 year license for navigation for Southern Africa. Since the map update the phone will freeze when trying to calculate a route. You select your destination and when you select "Drive to" it goes back to the map, "Calculating route" appears in the top left corner and the map occasionally spins from North orientation and back again.I tried to restore a backup that I did before I undertook all these changes but it has made no difference to the map. I noticed on the new maps that there are dotted lines in the middle of the roads on the map. These did not appear on the previous map version that I had. The version I updated to is v2.0 wk24 b02.
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Apr 18, 2010
I need a little help here. My Nokia N95 8gb was working fine until I decided to do a firmware update. After the firmware update I decided to also update the maps using the map downloader since there are some roads missing in my area.Now the phone itself itself is working fine but I have a problem with the map navigation. I have a 2 year license for navigation for Southern Africa. Since the map update the phone will freeze when trying to calculate a route. You select your destination and when you select "Drive to" it goes back to the map, "Calculating route" appears in the top left corner and the map occasionally spins from North orientation and back again.I tried to restore a backup that I did before I undertook all these changes but it has made no difference to the map. I noticed on the new maps that there are dotted lines in the middle of the roads on the map. These did not appear on the previous map version that I had. The version I updated to is v2.0 wk24 b02 OpenGL LM MN
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Dec 21, 2012
Just would like to let the powers that be know that my yellow AT&T Nokia Lumia 920 (which I love!) is still having problems with freezing even after the latest update which I installed on 12-19-2012. I'm wondering if this problem will ever be fixed or if I should just resign myself to this issue and accept it as part of owning this device? I really enjoy my Lumia phone, having moved from the iPhone. In fact, I enjoy it so much, I'm hoping a tablet version would be made. However, if the problem with the phone continues for another week, I may have to call AT&T to get a replacement 920.
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Aug 18, 2012
I have a bug while trying to install Nokia Store v3.30.014. The install hangs on a white screen with the text "Please wait. Installation will take few minutes" and a progress bar which never shows anything. I let the phone this morning on this screen for about 30 mins, so I think it just hangs with no action.More on this I tried reporting this using support for in the store, but it gives an error saying that I have errors in fields marked with red, but none are red or showing any error (I have only message field, email which is actually just showing my account email as text
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Apr 6, 2010
22.007 has been out since forever, and it's basically only the second update since this phone was introduced. Has Nokia forgotten the E72? It sure needs a firmware update:
-Little available memory, applications (especially the browser with a big website) terminate for nothing and "memory full" messages occur very frequently. This is actually the biggest issue.
-The camera application sometimes is quite buggy and even the phone restarts after a photo is taken.
-videos have some lag, especially if you zoom while shooting and using the phone memory doesn't help very much.
-sometimes (especially in the ovi store app) if you start typing in a box the first two letters appear in the opposite order than typed.
-The gallery application can't be terminated using the app manager (by pressing the home button for a couple of seconds) when the app is hidden.
-The trackpad sensitivity could be improved (especially when using it in the browser).
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Aug 9, 2010
i want to update my nokia e75 via usb cable.actual firmware is 110.48.125 new firmware is 202.12.01.i tried it with *#0000#.look for updates.connection failed...i have tried it even over ovi suite and nokia pc suite.firmware is downloaded to my pc. but during installation, i get following report; installation failed, check usb cable ....if i transfer videos or pictures over ovi suite or nokia pc suite, i don"t have any problems. it"s working perfekt without breaking
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Jan 21, 2010
So far it is working fine, battery does not last like my N95. I 've been reading a lot of blogs about people having issues after updating firmware, i am currently running 1.2009.44-1.002
I called Nokia to ask if they have any updates and the rep told me to wait because pple are having issues and they expect to roll one out soon. Soon with no date. My question is, should I update the firmware, and whats the best way to do it so i don't run into issues ?
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Mar 14, 2010
I'm currently running firmware version 20.2.019 and when I put my phone's info (RM-507, product code 0576111) into Nokia's website it tells me V21.2.045 is available. However, when I try to download the firmware via OTA or NSU, it tells me no updates are available. What would be preventing me from updating the firmware? Is there another way to download it or is my only option sending the phone to Nokia?
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Feb 3, 2010
The update seems to be great with the following exeption:
It has rendered the music player almost unusable!
With the previous music player, you could press the "Back" button and it would take you to your list of music or podcasts. Now the "Back" button just dumps you all the way out to the phone's home screen (just like the end button.) Now, in order to go to your playlist you have to "options", "go to music library", "albums (or podcasts or playlist etc)" then find the album or playlist you were playing, then find your song or track. That's 5 more steps than necessary. The back button is very inportant with the way this media player was designed. You can't just eliminate it in such a way. What good is the improved scroling in the music player if you take away our ability to navigete.
This would be such an easy fix. Just make the Music player's "Back" buton do what it used to do instead of duplicating what the "end call" button already does.
The media player on a device is very inportant. The one on this device is very ordinary. But i put up with it because I am a loyal and very very patient nokia user. I waited 8 long months for this update. And now you just took my media player away. You are very close to making a 12 year nokia user switch to Android. Nokia, please give me back my "back" button. and don't make me wait a long time for it.
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Jan 5, 2010
in the last week of 2009 i got a text messege from "MyNokia" service notifying that there was a new firmware update for my n82, the v35 i think. The thing is, until today it is unnavailable in the NSU. Anyone updated it already or still waiting like me?
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Apr 21, 2010
I'd be very interested in hearing (please) users experiences with the latest firmware update for the E71 (v.410.21.010). Is this a worthwhile update, or does it result in more problems than it solves?
I believe that it adds the latest OviMaps with Voice Navigation, but that can be added by a direct download/installation.Are there any other must have components to the v410.21.010 firmware?Having experienced a lot of grief the last time I upgraded my fw <E71-firmware-update-messed-up-data-connections>, I am being slightly more cautious this time.
Nokia E71 SIM free unlocked UK
Mac User
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Jan 21, 2010
I've just attempted to update my E72 to the latest firmware using the OTA feature. In fact I made the upgrade via my WIFI connection. The downlod succeeded, then the E72 updated the firmware and rebooted.The problem is that my E72 isn't rebooting at all. After it switched off (for the reboot cycle) it could not start anymore.When I'm powering it on, the display shows some background activities, then there is a line and finally it switches off.It seems that the firmware update broke the OS. Has anyone encountered a similar behavior ?
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