Nokia :: 5800 / BBC Iplayer / V50 Update / Only Sound Screen Grey
Aug 1, 2010
For the first time since the v50 update I tried to use BBC iplayer (on 5800), which now seems to work - through native browser now, even though the widget is separate. Accessing archived stuff worked fine, but when I tried to use it for live streaming I got the sound but the screen stayed grey (I was on wifi at the time). Is this the BBC still preventing access (as they used to) or is there another issue here?
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Feb 1, 2010
I've been successfully watching TV on my Nokia 5800 using the preinstalled BBC iPlayer app for sometime without problem. But for the past month, although I can connect to the app, and browse through the content pages, whenever I press click to play nothing happens - and the programme content (tv and radio) simply doesn't play. Any thoughts? Is RealPlayer involved?
Device software version: V 31.0.101 of 16-09-2009
Custom version: 31.0.101.217.08 of 05-11-2009
Language set: 01
Model:5800 XpressMusic
Type: RM-356
Latest update: Not Updated
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Mar 14, 2010
My Iplayer has stopped working , it fires up but when I clik to play nothing happens or it pops up a script error.I'm on v4 firmware and had no issues with it until the last week .
I have uninstalled and reinstalled but with no success . I haven't installed any new apps recently .
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Feb 13, 2010
Hopefully someone can help me here. I have just received a brand new nokia 5800 chrome edition from T-Mobile. From what I can tell I think it's running version 31.0.101 firmware. One of the 1st apps I want to install is the BBC iplayer one. I browsed to www.bbc.co.uk/iplayer on the phone which prompted me to download the software. Downloaded and installed fine.
Now when I go to open the app it pops up with "Allow connection to network" message. I click ok it instantly connects via T-Mobile internet. As the iplayer only allows steaming via wifi (for t-mobile anyway) obviously this connection method is no good.
I have ready that RealPlayer basically controls the back-end of iplayer so I have turned the default connection in their to my wifi connection. Still does exactly the same thing (tries to connect via T-Mobile). I have also put the wifi as the deafult connection in settings>connectivity>destinations and it Still automatically tries to connect to T-Mobile internet with no other options.
I've unistalled and re-installed the app many times. I've also moved my WAP connections to their own seperate folder and just left the wifi as the main option, but still it tries to automatically connect using the T-Mobile WAP.
I've also tried putting the phone in offline mode and then opening the app but it just says connection unavailable in offline mode in an endless loop that is impossible to stop without turning the phone off.
This is really frustrating. All in all it seems like a great little phone, just a shame I'm having such trouble with the 1st app I decide to put on it!
If anyone can offer any help I would be most grateful.
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Mar 20, 2010
I installed the latest Nokia OS for my N86 yesterday, v 21.006. I now find that the BBC iPlayer doesn't work. I've uninstalled it and reinstalled, and downloaded fresh videos of Dr Who etc, etc.
But still I get the error message "unable to play either sound or video clip, Trying to play partially." And then all i get is the sound of Dr Who fighting the daleks. This all worked fine before I applied the update. I can still watch videos recorded using the camera, and via the France 24 application.
I will call Nokia Helpline, but am expecting to get told that this is due to a problem with the BBC iPlayer.
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May 29, 2011
using n8 with hdmi out (have big screen app installed) to use bbc iplayer (basically a web-based real video app, similar to Internet, but allows you to "catch-up" with previously aired bbc tv programmes in the uk).
i've started using my n8 upstairs, on my bedroom tv - so currently have no lan connections, and my n8 is the only way to watch programmes on iplayer around the house (can use my wii console for this purpose in the lounge).connectivity all seems to work ok, and manage to pair a spare wii controller to the phone to control it (big screen app functionality?).
the one thing i'm curious / concerned about is what's on my phone screen whilst watching iplayer on my tv over hdmi. normally you use the break-out / fullscreen option when watching iplayer on tv, so on my phone's screen, all the while i'm watching something, there's a web page in landscape, with a black box (about 1/3 of the screen size) of the video that's playing on the tv.
1. will this cause any damage, "burn-in" or overuse of my phone's screen to watch programmes on my tv for a couple of hours? have to say i'm not that up-to-date with usage best practices or things to avoid with things like amoled screens, just vaguely remember some concerns with plasma or lcd tv displays.
2. is there any way to blank my phone's screen whilst watching this app (bbc iplayer) on my tv? if i use the lock-key, the app stops / pauses.
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Feb 8, 2010
I UPDATED MY NOKIA 5800 to v40.--.--. SINCE THEN I HAVE ENCOUNTERED WEIRD PROBS AS BELOW.BEFORE UPDATNG THE PHONE WAS WORKING PERFECT.
1) WHEN SOMEONE CALLS, THE SCREEN SHOWS TWO ON-SCREEN BUTTONS, 'UNLOCK' AND 'ANSWER' BUTTON.THESE BUTTONS ARE NOT FUNCTIONAL ON TOUCH.I ATTENDED CALL WITH 'RECIEVE CALL' BUTTON MANUALLY.
2) ALSO,WHEN THE ALARM RINGS IT SHOWS SAME KINDA SCREEN AS ABOVE BUT WITH TWO ON-SCREEN BUTTONS OF 'STOP' N 'SNOOZE'.THESE ON-SCREEN BUTTONS ARE NON FUNCTIONAL.I HAVE TO STOP ALARM BY 'END CALL' BUTTON MANUALLY.
3) SOMETIMES THE SCREEN GOES WEIRD KINDA BLUR.TO GET IT BACK I HAVE TO LOCK AND UNLOCK SCREEN
4) THE MUSIC PLAYER WORKS FINE BUT IT HALTS SOMETIMES.AND I HAVE TO RESTART MY PHONE SO THAT I MUSIC APPLICATION WORKS PROPERLY
YESTERDAY I REFORMATTED THE PHONE REMOVING MEMORY CARD AND I NOTICED THAT I GOT THE ALRAM SCREEN ALL RIGHT AS IT WAS NORMALLY.BUT THEN AFTER A FEW HOURS I PLACED IN THE MEMORY CARD AND THEN TODAY THE ALARM SCREEN WAS THE SAME AS IN PROBLEM 1.
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Mar 19, 2010
I updated my software to 40.0.005 few days ago. However , now there are a lot of problems.
1. the answer tab on screen does not function while there is an incoming call.
2. the alarm cant be switched off using touch screen .
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Dec 20, 2014
Just upgraded my very stable G3 from 4.4.2 to 5.0 this afternoon. Everything seems to work except the BBC iPlayer app which will not live stream anymore (no video or sound but the timebar indicates it is running). Strangely it does does download and then plays. I find it difficult to get out of the app - it takes 3 or 4 taps. The last time it froze the phone and I had to remove the battery, something I have never had to do before. I have done a factory reset - that makes no difference. It's a 32Gb D855 and I'm unlocked on Three.
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Sep 14, 2012
I have Nokia 5800 phone and I've just bought a BH-108 bluetooth headset. Unfortunately, when I connect the headset to my phone, I encounter a pretty much peculiar problem - the phone doesn't get any sound from the headset microphone. I can clearly hear anything through it, but the phone can't hear me, nor can the people when I call them. When I am calling, I can hear the person otherside, but they can't hear me. When I try to use a voice command the phone just doesn't get my voice and I get "no match found". I am sure that my headset works properly, because I gave it a try with few other Nokia phones and they got my voice normally.
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Mar 17, 2010
Whenever I try to record audio during some of my office meetings, the recording is automatically getting paused after 3 - 4 minutes. I need to click on "record" to cotinue again. If i try to record a session of 45 minutes..probably 7 to 8 times i need to check my mobile to see whether it is recording or already paused and if already paused i need to click on record to continue. Do i need to modify any settings so that the recording will continue without automatically pausing.
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Jan 3, 2012
My 5800 with Danish firmware 60.0.003.273.03 loses the sound in the two "external" speakers. (Playing music or using navigation with voice command).When I restart then the sound comes back, but disappears again after awhile.
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Sep 14, 2012
I want to listen to iPlayer radio with the phone in my pocket. How do I lock the screen?
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Oct 19, 2011
When I use BBC iplayer the program selected runs ok, but if I try to move it on through the slide bar it moves it on but then displays the slide bar permanently and the rotating circle, which is annoying.
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Jan 12, 2016
Grey transparent squares started to appear on G4 screen. They change in intensity after using any app and nearly fade away if phone switched off for a second, after appear again. They are not seen on print screen (two photos attached - printscreen without any problems and photo of phone screen).
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Jul 30, 2015
So I recently got the LG G4, and i really like it so far, but whenever i get a notification and i tap it on my lock screen it says swipe to unlock and at the bottom there is a big grey box.
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Mar 13, 2012
I've tried syncing, resetting, restarting nothing seems to work.
Info:iPhone 3G
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Jun 25, 2010
I have read that there is a new version of iplayer which works with E72
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Mar 7, 2010
Can anyo0ne explain why the N900 cannot play streaming video like BBC iplayer or TV Catchup. Even you tube videos are blocky and jumpy. I thought one of the great selling features was that it could play flash. The iphone yet again wins in this category - may not be flash but they seem to have a workaround that works unlike the N900 - or am I doing something wrong? Is this another underpowered nokia device? I don't understand when the lesser models like the 5800 and the N97 can do these things - Why do Nokia get is so nearly right but in the end always seem to fail. And please don't tell me the N900 is a "work in progress" there are some things it should be capable of out of the box.
Current Devices:
N900, N97, 5800 & iPhone.
nukea - we will get the perfect device in the end (but not this year!)
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Feb 7, 2010
I have finally solved the issue of setting you the BBC iplayer so it asks you how you would like to connect when you run the application rather then it always by default connecting to the service provider in my case (orange).
Step 1 - download the newest software update for the N97 you will need software version V 20.0.019 software version date is 13-10-09.
Step 2 - download the latest BBC iplayer version this should be version 2.5.0(141).
Step 3 - from the phone go to menu then go to web once opened go to options then settings once in settings go to general and set access point to ask when needed.
Step 4 - from menu go to Videos & TV go to option in Video and TV then settings and set network connection to ask when needed if its not already set to this.
Step 5 - from menu go to settings then connectivity then destinations then internet and set your required WIFI connection to priority 1.
Step 6 - from menu go to applications then open realplayer then settings then go to streaming settings then network and the access point in use should display your required WIFI connection e.g. mine shows my home network talktalk. If your required network is not displayed then open the access point in use and select the required WIFI connection.
Step 7 - turn your phone off and take out the battery for 2mins then turn your phone back on.
Step 8 - when the phone turns on and the phone displays select connection you should see internet underneath it should be displayed your WIFI connection. Do not select anything. Instead go to options then go to select access point and choose your service provider e.g. orange Internet.
Step 9 - once your phone is set-up and all widgets are set all you have to do to use BBC iplayer is go to options on the home screen select content to offline mode then content to online mode then open the BBC iplayer. The phone will then ask for a connection select your wifi connection and your away.
i hope the above steps help you and work as they worked for me just remember after you do the 8 steps above you only need to repeat step 8 everytime you wish to use BBC iplayer.
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Jan 26, 2010
I used to be able to listen to Radio1 on my N97 via the iplayer app, however recently when I went to use it it does not work. Have tried it over a couple of days and still faulty. iplayer starts, I select radio, select radio1, select the day and that is were it stops.
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Jul 28, 2012
Just upgraded from an N8 to the 808. All good but I am getting the unable to obtain licence message for downloaded programmes from the Iplayer. I have I installed the WMDRM DLA plug in but no joy. Checked my N8 and this is still able to acquire the licence.
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Jun 22, 2015
I'm new to the Android world as I switch from iPhone 5 to this new LG G3 that is 5 days old. Last week I downloaded some apps from play store everything was good. Then I removed some factory Apps that I will never use and all of sudden Play Store stop working. It was loading properly but when you hit the install, it would just spin and spin. So talking to the place I got it we did a factory reset and everything was fine again. I installed a bunch of apps and everything was ok.
Yesterday I only remove 1 app and right after I did that I tested Play store and it worked fine. Later at night I tried to install another app and it said that it finished downloading and it would install later. That never happen and now I'm getting a just a grey screen when Play store opens.
I love my new phone except for this Play store issues. I know I could restore again but seriously I don't want to consistently do that over and over. Plus I have to download all my app as again and configure them.
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Apr 16, 2012
I was talking face time, and my screen went gray and is now locked in that position. None of the buttons work. The phone has been plugged into the charger for the last twenty minutes. Nothing works.
Info:iPhone 4
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Dec 15, 2011
Right now my Xperia Play screen is messed up screen. It started today when sliding the gamepad would freeze the system. Now, the screen is making this grey screen (pictures below) and freezes. Sliding out the gamepad and sliding it in seems to unfreeze it for a few seconds sometimes. Though, mostly, there's this. Is there any way I can maybe completely wipe my phone and reinstall Android? I have already flashed it a few times. Or is this a hardware issue and will I have to go to AT&T to see if I'm able to get a new phone?
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Jan 14, 2010
I'm a 1st time owner of a brand new 5800, this is my first experience with a touch screen phone and I was wondering since the screen is plastic and I absolutely hate scratches on my phones anywhere but especially on my screen, is there a way to put a screen protector on the screenof the phone and have the touch screen still work, will it be less sensitive or will it work at all?
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May 4, 2010
I work nights, and until last year was able to convert BBC Listen Again radio programmer to RealPlayer and listen to them again in the evening when at work with headphones on my N5800XM I used to convert (using iplayer converter) the files, but for some reason the BBC stopped the RealPlayer format and since then I have been unable to listen again to any local programmes (think they are in windows media format now).
I say Listen Again, but I can listen to the main National BBC radio programmes, such as, BBC Radio 1, 2, 3, etc., but I desperately want to listen to Local BBC Radio.
Am I doing something wrong? I can access Iplayer through my mobile, and find the required programme. When I press yes, it takes me straight back to the "Do you want to download Iplayer" and wont let me go any further. I already have Iplayer on my mobile and can watch TV progrmmes and as said before National Radio Programmes.
Getting desperate now, and thought it a bit too trivial to mention it on the forums, but it is sooooo frustrating. Someone else must have come across this problem. Or maybe, it is something you can't do and then I can stop fretting.
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Mar 6, 2010
I want to set up my 5800 to work in the car as a music/navigation/handsfree device. I created a Car profile with ring volumes and other stuff set up just the way I want it. However, I cannot make the screen not to timeout and turn off. Basically, the automatic screen lock is deactivated and shouldn't get into way. When I plug the aux cable into the phone I select the Music Stand accessory which is the only one that has a Screen control setting. It is set to On, from the default Automatic. However, the screen goes black anyway, but the buttons stay lit.
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Feb 10, 2011
I'm new to Blackberry and have the 9800. When I receive a new message (sms or mms) from a specific contact, the message shows in my text message folder (along with others I've received and am able to open and see), but when I open it to read the full message, it just shows the grey screen and all previous messages also doesn't show.I've deleted the entire conversation and would be able to read 1 or 2 new messages afterwards and then at some point when I receive or send a new message, everything will dissappear again.I've removed the battery, marked all as unopened, changed options settings such as combine sequintial, autoscale images, leave messages on sim, etc. but nothing works.
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Jun 20, 2010
When I first got my X6 I was able to play BBC iPlayer. After I upgraded the phone's firmware, I cant play iPlayer programs and can't find the app in OVI suite/ I'm sure it was there before. Any idea where to download it?
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Jan 30, 2012
So I updated my N8 to Anna recently, it had iplayer before the update but doesnt have it after, the ovi store does not list iplayer and accessing iplayer via the web says that the phone is not supported.How do I get iplayer on my N8 running Anna.
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