Nokia :: 5800 / BBC IPlayer Doesn't Play
Feb 1, 2010
I've been successfully watching TV on my Nokia 5800 using the preinstalled BBC iPlayer app for sometime without problem. But for the past month, although I can connect to the app, and browse through the content pages, whenever I press click to play nothing happens - and the programme content (tv and radio) simply doesn't play. Any thoughts? Is RealPlayer involved?
Device software version: V 31.0.101 of 16-09-2009
Custom version: 31.0.101.217.08 of 05-11-2009
Language set: 01
Model:5800 XpressMusic
Type: RM-356
Latest update: Not Updated
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Mar 14, 2010
My Iplayer has stopped working , it fires up but when I clik to play nothing happens or it pops up a script error.I'm on v4 firmware and had no issues with it until the last week .
I have uninstalled and reinstalled but with no success . I haven't installed any new apps recently .
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Feb 13, 2010
Hopefully someone can help me here. I have just received a brand new nokia 5800 chrome edition from T-Mobile. From what I can tell I think it's running version 31.0.101 firmware. One of the 1st apps I want to install is the BBC iplayer one. I browsed to www.bbc.co.uk/iplayer on the phone which prompted me to download the software. Downloaded and installed fine.
Now when I go to open the app it pops up with "Allow connection to network" message. I click ok it instantly connects via T-Mobile internet. As the iplayer only allows steaming via wifi (for t-mobile anyway) obviously this connection method is no good.
I have ready that RealPlayer basically controls the back-end of iplayer so I have turned the default connection in their to my wifi connection. Still does exactly the same thing (tries to connect via T-Mobile). I have also put the wifi as the deafult connection in settings>connectivity>destinations and it Still automatically tries to connect to T-Mobile internet with no other options.
I've unistalled and re-installed the app many times. I've also moved my WAP connections to their own seperate folder and just left the wifi as the main option, but still it tries to automatically connect using the T-Mobile WAP.
I've also tried putting the phone in offline mode and then opening the app but it just says connection unavailable in offline mode in an endless loop that is impossible to stop without turning the phone off.
This is really frustrating. All in all it seems like a great little phone, just a shame I'm having such trouble with the 1st app I decide to put on it!
If anyone can offer any help I would be most grateful.
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Aug 1, 2010
For the first time since the v50 update I tried to use BBC iplayer (on 5800), which now seems to work - through native browser now, even though the widget is separate. Accessing archived stuff worked fine, but when I tried to use it for live streaming I got the sound but the screen stayed grey (I was on wifi at the time). Is this the BBC still preventing access (as they used to) or is there another issue here?
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Apr 4, 2010
I am not able to play my .mp4 file in my 5800 M Xpress mobile, It playing audio only from that file. I called Nokia care they told that need to get the file through PC Suit, I did that even after I am not able to play(its playing only audio only but not displying vedio) that .mp4 file in my mobile.
Vedio Details:
Format: video/X-HX-AVC1
Resolution: 608 X 256
Bitrate: 48 Kbit/s
Size: 700 MB
Any one please help me..to play this file in my mobile.
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Aug 24, 2010
When I try to play a youtub video (or any video from a website e.g. from FB) it loads and plays for 2 seconds then closes and I get told my memory is full and to close down some apps. But usually the only app open is my internet browser (Opera Mobile).
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Apr 2, 2010
I've bought my Nokia 5800 a year ago.Recently I've been facing an annoying Problem.Sometimes my friends and I like to exchange music.The only problem is that when they send me music.I can play it from my inbox BUT i cannot save it.there is no option button as well !! its only play and pause.
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Feb 18, 2010
i just wonder how can i play music from my 5800 on my car speakers, im really nob at this,
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Mar 28, 2010
Is it possible to shuffle play all the songs in the music player in my Nokia 5800. I know I can do it when playing each individual album but can I do it for the whole library?
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Feb 5, 2010
i have nokia 5800, it doesnt receive sms after i use it for a week , then i have to replace it wid some other sim, doesn matter of same network or different, and then it starts workin fine.
when the problem persists, i turn it off and when i turn it on, i receive all the messages at once, even when network is not ready. after replacing wid some other sim and then putting back ma sim into ma cell, it starts workin fine again until a week goes and then again the same problem persists. i tried restoring factory settings , even resetted ma cell, but the same problem persists.
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Apr 15, 2010
I get this error if I try and install any software via Ovi.If I try and install on the phone it just does nothing after showing the install details and requesting confirmation.Ovi says there are no firmware updates required (I'm on v31).
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Mar 13, 2010
I had a virus in my PC a few days ago, actually a Trijan, which Symantec was able to remove without requiring my Laptop to be formatted.But after that Camera stopped working, neither from hardware button, nor from applications. I reinstalled the firmware 30.xx and it started working again.
Now again Camera has stopped working, and also i have noticed, that when i click the arrow to go to next message, it goes to some months old messages randomly.DO i need some sort of formatting ? Will only hard reset work ? Is it some sort of virus on my cell?
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Feb 8, 2010
after browsing in Opera Mini(5.2 beta), my 5800 froze and restarted. It no longer recognizes my memory card. On starting usb connection it tells me that i don't have a memory card in and PC-suite might not work as expected. I tried a soft-reset (*#7370#), but it still does not recognize the memory card. All applications saved on my memory card are no longer displayed. In file manager it tells me I have no memory card in. Of course I have ejected and inserted the memory card, but the initial problem started when my I was just browsing.
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Jun 20, 2010
i found out that the position sensor of my Nokia doesnt work good.For example Raging Thunder if i want to play and put my Phone on the Table before, the car drive more to left but it must drive forward. I heard that other people with Nokia 5800 have the same problem, but not all.Why i cant calibrate the sensor?
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Aug 13, 2012
I recently bought a nokia asha 200 phone but it doesnt play mp4 files,even if mp4 is said to be supported by phone
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Apr 3, 2010
A day or two after the upgrade to firmware v40 I noticed that the phone doesn't disconnect from my WiFi connection after checking email. Previously WiFi would disconnect after it was done checking email.This happens for more than one WiFi destination (home & work), and I have verified that the connection's advanced settings do show that power saving mode is ON.
I've verified that there are no apps running in the b/g that requires connection, and if I manually disconnect the WiFi connection, then it stays disconnected until the next time the email check runs, at which point it does not disconnect automatically.
Nokia 5800 XpressMusic (NAM, Product Code: 0577454) software v40.2.005, Type RM-428
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Feb 21, 2010
I've been using my nokia 5800 for like 5 months or so? and my stylus doesn't fit very well in its slot now due to wear and tear. By shaking it, my stylus will drop out. Any remedies for this?
and, after updating my firmware to the latest version, my camera hotkey is very buggy. Sometimes it doesn't work and I have to restart in order to get it to work. Anyone has a similar problem?
also, I had a glitch in composing a message one day, and the application just hanged. So, I restarted the phone and found that all my messages went missing. Any way to recover all my lost smses? and no, it's not in the phone memory, I stored them all in the memory card. All the other things(contact, settings, ringtones, music, videos, pictures) in the memory card are all intact.
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Mar 25, 2010
I just updated my 5800 phone with the new software, v40.2.005.Now the phone and contact buttons at the bottom of screen just doesn't work, nothing happens when I press them. Any suggestions?
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May 29, 2010
I'm experiencing some weird problems on my 5800 xm. When I unlock the phone after it has been locked for a while the touch screen doesn't react at all. But if I lock and unlock again, it starts to work. Not a very big problem but kinda annoying. The other problem is that none of the physical buttons are working, except for the on/off button.
All those problems came at once and from no where. I hadn't installed or updated anything recently when it came. I've tried to update to v.50 and I've tried a "soft reset" but it isn't working. I can't do a hard reset since the buttons used for doing aren't working.
It feels like it's some kind of software problem rather than a hardware problem or what do you think? Anything I can try before going back to the store?
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Feb 2, 2010
I've recently installed an update to my ovi store on my nokia 5800 through the ovi suite and it doesnt work. It won't open up at all! I can't install or uninstall anything it keeps saying that it's "unable to start operation: installer already in use" its a pain, can anyone help me please?
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Oct 19, 2011
When I use BBC iplayer the program selected runs ok, but if I try to move it on through the slide bar it moves it on but then displays the slide bar permanently and the rotating circle, which is annoying.
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Jan 24, 2010
I have a Nokia 5800 Nav Edition. I just upgraded to the new 3.03 Ovi maps. Does Ovi Maps speak out street names in the route navigation?? For me it just says "Turn right in 1 mile" .. no street name! It would be very helpful if this feature was included. Am I missing something on how to enable text to speech so that it speaks street names?
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Jun 25, 2010
I have read that there is a new version of iplayer which works with E72
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Mar 7, 2010
Can anyo0ne explain why the N900 cannot play streaming video like BBC iplayer or TV Catchup. Even you tube videos are blocky and jumpy. I thought one of the great selling features was that it could play flash. The iphone yet again wins in this category - may not be flash but they seem to have a workaround that works unlike the N900 - or am I doing something wrong? Is this another underpowered nokia device? I don't understand when the lesser models like the 5800 and the N97 can do these things - Why do Nokia get is so nearly right but in the end always seem to fail. And please don't tell me the N900 is a "work in progress" there are some things it should be capable of out of the box.
Current Devices:
N900, N97, 5800 & iPhone.
nukea - we will get the perfect device in the end (but not this year!)
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Feb 7, 2010
I have finally solved the issue of setting you the BBC iplayer so it asks you how you would like to connect when you run the application rather then it always by default connecting to the service provider in my case (orange).
Step 1 - download the newest software update for the N97 you will need software version V 20.0.019 software version date is 13-10-09.
Step 2 - download the latest BBC iplayer version this should be version 2.5.0(141).
Step 3 - from the phone go to menu then go to web once opened go to options then settings once in settings go to general and set access point to ask when needed.
Step 4 - from menu go to Videos & TV go to option in Video and TV then settings and set network connection to ask when needed if its not already set to this.
Step 5 - from menu go to settings then connectivity then destinations then internet and set your required WIFI connection to priority 1.
Step 6 - from menu go to applications then open realplayer then settings then go to streaming settings then network and the access point in use should display your required WIFI connection e.g. mine shows my home network talktalk. If your required network is not displayed then open the access point in use and select the required WIFI connection.
Step 7 - turn your phone off and take out the battery for 2mins then turn your phone back on.
Step 8 - when the phone turns on and the phone displays select connection you should see internet underneath it should be displayed your WIFI connection. Do not select anything. Instead go to options then go to select access point and choose your service provider e.g. orange Internet.
Step 9 - once your phone is set-up and all widgets are set all you have to do to use BBC iplayer is go to options on the home screen select content to offline mode then content to online mode then open the BBC iplayer. The phone will then ask for a connection select your wifi connection and your away.
i hope the above steps help you and work as they worked for me just remember after you do the 8 steps above you only need to repeat step 8 everytime you wish to use BBC iplayer.
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Jan 26, 2010
I used to be able to listen to Radio1 on my N97 via the iplayer app, however recently when I went to use it it does not work. Have tried it over a couple of days and still faulty. iplayer starts, I select radio, select radio1, select the day and that is were it stops.
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Jul 28, 2012
Just upgraded from an N8 to the 808. All good but I am getting the unable to obtain licence message for downloaded programmes from the Iplayer. I have I installed the WMDRM DLA plug in but no joy. Checked my N8 and this is still able to acquire the licence.
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Sep 17, 2012
When I opened video file and moved playing point to e.g. 45 minutes, the video player freezing and doesn't play my video. other video player for 701?
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May 4, 2010
I work nights, and until last year was able to convert BBC Listen Again radio programmer to RealPlayer and listen to them again in the evening when at work with headphones on my N5800XM I used to convert (using iplayer converter) the files, but for some reason the BBC stopped the RealPlayer format and since then I have been unable to listen again to any local programmes (think they are in windows media format now).
I say Listen Again, but I can listen to the main National BBC radio programmes, such as, BBC Radio 1, 2, 3, etc., but I desperately want to listen to Local BBC Radio.
Am I doing something wrong? I can access Iplayer through my mobile, and find the required programme. When I press yes, it takes me straight back to the "Do you want to download Iplayer" and wont let me go any further. I already have Iplayer on my mobile and can watch TV progrmmes and as said before National Radio Programmes.
Getting desperate now, and thought it a bit too trivial to mention it on the forums, but it is sooooo frustrating. Someone else must have come across this problem. Or maybe, it is something you can't do and then I can stop fretting.
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Oct 22, 2012
I'm looking at getting a Garmin 410. I'm not familiar with the different versions of Garmin. I currently have the Motoactv. What can the Garmin do compared to the Motoactv. I know the Garmin doesn't play music and doesn't have a fancy touch screen.
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Mar 20, 2010
I installed the latest Nokia OS for my N86 yesterday, v 21.006. I now find that the BBC iPlayer doesn't work. I've uninstalled it and reinstalled, and downloaded fresh videos of Dr Who etc, etc.
But still I get the error message "unable to play either sound or video clip, Trying to play partially." And then all i get is the sound of Dr Who fighting the daleks. This all worked fine before I applied the update. I can still watch videos recorded using the camera, and via the France 24 application.
I will call Nokia Helpline, but am expecting to get told that this is due to a problem with the BBC iPlayer.
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