Motorola Droid Razr M :: Screen Goes Dark During Phone Call
Dec 13, 2012
I just traded in an iPhone 4 so I'm just learning the Motorola system. I usually set my display to go off after 1 minute to save the battery. On the iPhone the screen will stay on during a phone call. On my RAZR M the display goes dark after 1 minute and I can't figure out how to re-light it. Hitting the power button ends the call. Is there a way to keep the screen on other than setting the time delay to 10 minutes?
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Nov 12, 2011
Picked up my Razr at Costco yesterday, they didn't have a working demo unit to compare, but when I finally got it home and was playing around with it, I noticed that the screen is very dark. Its like the contrast ratio is set to 100%....whites are very bright and blacks are very black...making for very high contrasty images; many of the images get washed out.
...is this normal, I've read on other sites of issues of it being green, my has this too, but the contrast is so poor that I just want to give this thing back.
I wont be able to get out to a VZW store until Monday to compare
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Aug 22, 2012
Why does my Razr Maxx go to lock-screen in the middle of a phone call? All my past androids stayed in an 'awake' condition while actively engaged in a call. Then, when the proximity sensor was triggered when you removed the phone from your face, the screen would light-up, the phone screen woudl be present, and you would simply end the call. Now, when I remove the phone from my face I find the lock-screen, so I must first unlock it before I can end the call. I have searched for a settings to fix this and cannot locate what I need
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Dec 6, 2011
i dont believe i have seen this mentioned so if it has i will close my own threadanyway about 20% of the time maybe less i will get a call and it is ringing but the screen is off. i have to hit the wake button and then it shows the call as
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Jan 25, 2012
I have noticed while on a call the screen will go dark, and when I go to end the call it does not light back up so I can see the end button. I find that I have to push the power button to get the screen to wake up so I can see the end button.
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Jul 12, 2015
"Okay Google" not working from locked screen or timed out dark screen. I noticed this befoer the update that it stopped and didn't work after update either.Under Language and Input >Voice Input>Enhanced Google Service>OK Google detection>... I have all 3 options on - 'from google app', 'from any screen', 'Personal results'
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Dec 6, 2012
I currently keep the power button set to end calls. During a speaker phone call the screen goes off (as expected). The only way to get it to turn back on is to hit the power button, which ends the call. If I change the settings to have the power button to not end calls the screen will come back on and I could switch out of speaker phone. Is there a way to get the screen back on while leaving the power button to end calls?
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Sep 19, 2012
Prior to ICS, on the Favorites Screen in the Phone App, the people who I called regularly were only listed once, even if I had called them on different #s listed in their contact profile. Under ICS, people are listed multiple times equivalent to each number of theirs dialed. This has the effect of getting fewer people listed on the Favorites screen. Is there a way to customize this so it goes back to the pre-ICS approach of only listing an individual once?
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Nov 27, 2011
I got my Razr on November 12th and I have only had one issue with the phone so far. My screen will not auto-rotate when I move the phone.If I open an app or watch a video that is in landscape it till rotate, but when I close the app/video the screen will not rotate back.I have to turn off the screen, rotate the phone and the unlock the phone to get the screen to rotate.I have my display settings set to auto-rotate.I have this issue using Blur launcher, GoLauncher, and ADW.
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Dec 9, 2011
Has anyone else noticed a crackling noise (like bad reception / interference) when placing calls? I want to say what I notice is when I'm getting the ring back while waiting for someone to pick up is the "only" time I hear it. The audio in calls seems to be ok. It's sounds like a weak signal or interference. As far as I know (though I use my phone more for data than voice).I haven't noticed anything horrible as far as reception/call audio in calls, aside from when calling my mom, but I think that's her (she's famous for leaning on the mic or mumbling and trailing off). I start to think I must be old (I'm not) and losing my hearing (I'm not) but then I just realize it's herI don't know if it's because usually when I make a call I just unlock the screen and make the call and it was trying to re-start any data sleeping modes and such or if it's something else...
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Nov 12, 2011
Under 2.3.4 on the Bionic when you placed a call using the stock calling app you would see under the photo of your caller his/her Facebook status update (providing they were linked via Facebook).this seems to have been removed on 2.3.5 with the Razr.or am I just not flipping some switch?
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Feb 2, 2012
Frequently when I am using my bluetooth (I use more than one Motorola BT Oasis and Motorola H710) and when I end the call the Razr does not drop the call until I wake the Razr up.
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Jun 26, 2012
Does ICS get rid of that annoying end-of-call beep? It is so loud in a BT headset.
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Jul 20, 2012
Is there any way to get notifications, sound, led or both, when I'm on a call? I know messages (text, email) are getting to the phone when I'm on a call but I don't know unless I'm looking at it.
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Apr 5, 2012
When I am on a phone call and want to wake my screen, how do I do it. Nothing I do seems to work except pushing the power button and while it wakes the screen it also hangs up the call.
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Mar 22, 2012
How do you turn on the voice recorder during a call?
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Feb 20, 2012
Is there any way to get rid of that annoying end-of call beep?
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Nov 26, 2012
Was this feature removed from calendar events? I use it frequently and it doesn't always automatically pick up the number+meeting code from the appointment but is generally pretty good. So the last few call it wasn't working and I decided to try and add it manually but can't enter it. Is this a feature that isn't included in the Motorola software or was it removed from JB?
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Jul 16, 2012
Is there a setting that would allow the volume to be adjusted while in a call without taking the phone away from my face. the volume key should not lock out when the screen turns off during a call.
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Oct 12, 2012
I have had a lot of trouble with my phone, I make a call and it connects with the party. But they say I am connected but they can not hear me and I can not here them! Also I do not here any ringing to the other party. If I reboot the phone it works, but after an hour or so I have to do the same thing again..... (reboot).
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Jul 24, 2012
Downloaded ICS on July 13th. Since then, at least 2 times (possibly more if I was away from my phone when it happened), my phone has randomly started ringing without any incoming calls, alarms or calender appointments set, emails, messages, etc. The only way I could make it stop is to shut the phone down. The volume of the ringing isn't as loud as my set volume, but there is no way to silence it aside from shutting down the phone. Never did it before the system update. I'm not positive if it happens at the same time each time, but it was around 4:17 PM yesterday when it did it.
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Jan 23, 2012
I have a blackberry Bold 9900. The screen goes dark during the call and stays dark even after the call is ended. Even pressing the speaker phone key does not restore it to normal condition. There are no objects surrounding the sensor.
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Nov 18, 2012
When unplugging my MAXX from the PCs USB port both in Mass Storage and MTP mode my ringtones will return, but the phone call vibe and ring setting does not re-check.
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Apr 28, 2012
I am experiencing an inconsistent, but elatively frequent issue with my RAZR. I'm on a call, a second call comes in. Sometimes, I ignore the call and my original call gets dropped. Other times, I switch over to pick up the second call and both calls get dropped. Sometimes, it works is it should and I can go back and forth between calls as expected. This has happened in multiple locations, so I do not believe it is tower specific. I never experienced this issue with the original Moto Droid I owned prior to the RAZR.
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Oct 17, 2012
I having phone go to silence mode by itself lately. I set "call out and ring " in system setting- acceessibility menu. I also set Vibrate and ring in System setting- sound menu. But sometime it Vibrate and Ring got unselected by itself.
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Dec 12, 2011
This has only happened a couple times, but is really annoying when it does. The phone will be idle, not in use, and I will receive an incoming call. When I go to swipe the unlock/answer screen, the touchscreen is completely unresponsive and I have to let the call go to voice mail. I can't figure out what is causing it, but it periodically happens once or twice a week.
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Feb 14, 2012
For those few of us who actually use the RAZR to make phone calls, ;-) have you noticed a change in the sound volume of the ear speaker? On mine, it seems to have become quieter, and even with the volume all the way up I can't hear callers as well as before.
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Jul 19, 2012
I have noticed that if I am on a call and the display is blank. The volume rockers will not respond. If I move the phone away from my ear the volume rockers will respond once the display comes on.
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