Motorola Droid Razr :: Can't Access Motoprint After ICS
Jul 1, 2012
After updating to ICS, I can't access Motoprint. It is in my list of all apps, and that is the only place it appears. I hard rebooted phone without success, and also installed updates, and reinstalled them, hard rebooted again, all without success. Do I need to start from scratch and do a factory reset?
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Nov 15, 2011
I set up motoprint so it prints to a HP Laserjet shared by a computer called "Outcast" on my home network. I installed Motoprint on "Enterprise", my main computer that I use which also prints to the Laserjet over the home wifi. I also have Motoprint set up on my RAZR. The RAZR sees the printer in Manage Printers and says that it is online. I print to it without error, but nothing prints. The Print Queue shows the document as "job sent to server" and there appears no way to clear it. When I look on Enterprise's printer status it doesnt' show anything in the print queue. I'm running Windows 7 64 bit.
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Sep 26, 2011
I am trying to get MotoPrint to work with my Droid Bionic. My printer (a Canon wireless printer) is not a compatible printer with the service so I downloaded the host software on my PC to be able to print with it. I try to set up the print with my phone, it finds my PC, and then it proceeds to ask me for a username and password, saying that this is most likely what I use to login to windows. I dont use a username and password to log in to windows. I dont know what it wants from me; I tried leaving the username and password blank and it says login invalid. I was hoping someone could help me with what username and password it wants because I dont know what to put in there to connect to the PC. It has the right PC name (MY NAME-PC) but I cant get "logged in".
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Sep 20, 2011
How can MOTOPRINT print from a non-PostScript printer such as my HP 4600 PCL 5 [URL]. MOTOPRINT can indeed find it and show it on my Moto Bionic screen (thanks to the use of MOTOPRINT Host installed in my PC), but when I attempt to print any file or document (word, jpg, etc.) it reads: "This printer is incompatible with the currently selected document type." I've read enough to suspect that it may be that my printer is not PostScript. If that's the case, am I doomed to not be able to use MOTOPRINT to print from my beloved Bionic? or is there another App which can do the task? My printer is part of my home network inasmuch as it is connected, via its "parallel connection-turned-USB," to the back of my PC.
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May 25, 2012
I am able to print photos from my phone wirelessly via my network (Dell Laptop w/VISTA & H/P Officejet 7400 All-in-One, Microsoft Small Business) but when I tried to print a spreedsheet, as a test of Motoprint capabilities, it shows the printer grayed out and says "This printer is incompatible with the currently selected document type". Funny that I use the same printer on a somewhat daily basis to print anything I want to print from my laptop.
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Oct 22, 2012
I cannot get apps to directly access leds however I installed light flow and it controls many colors properly. Red, green, blue, yellow, white, and purple can all be produced.
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Oct 19, 2012
Trying to copy files from my old RAZR to the new HD and it appears the internal storage is no longer available to access via the USB computer connection. Am I missing a setting or is this a permanent change in the system?
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Jan 6, 2013
On my previous phone, a Droid X running GB, I was able to access shared files on my home and office networks through a Shared Folders option in the File Manager. I don't see thus item in GB.
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Jun 30, 2012
No longer have access to all of my contacts while in the dialer. Only recent calls and favorite contacts. This is really frigging inconvenient.
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Jan 14, 2012
When using the Droid Razr as a hot spot for my Zoom I cannot access Yahoo.com and a few other sites. When connecting using a conventional wireless hot spot there is no problems. Also tested using an HTC 4gLTE and there was no problems. The issue is specific to the Verizon/Motorola Razr Hot Spot. There seem so be an MTU issue with many sites when only using a Droid Razr as a hot spot, The Razr connects directly to all the sites but the Hot Spot function will not allow certain sites. After repeated calls and Google Searches I found a tech that amited that Verizon / Motorola Droid Razr has an issue with accessing certain sites only in the Hot Spot App. They plan to correct in the next update hopefully in Feb 2012. They suggested the the fix is in Beta. Some of the sites that don't connect are Yahoo.com and Yahoo.mail Microsoft.com some Apple sites. There are more but I didn't have pen at the time.
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Nov 21, 2012
this summer, I've broken the LCD SCREEN on my phone, MOTOROLA RAZR XT910 . There is a lot, like A LOT of informations and files that I need, I've alrady tried to connect via the HDMI CABLE, but nothing. It's connected to the computer and I can't access the files, because it says to "insert a disk into the driver". Is there any program on the NET so I can get my files back and put them on my computer?
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Oct 12, 2012
The Razr Maxx is suppost to have bluetooth MAP functions but the feature is not shown in the bluetooth menu/
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Jan 4, 2013
How do I open my task manager? To be more clear - I'm trying to close apps that are running one at a time, but I can't find what is running ...
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Dec 3, 2012
I just updated my Razr HD to Jelly Bean and have been playing around more with Voice Search and Google Now.
I was wondering if there's any way to access search from the lock screen - the Jelly Bean FAQs mention that it's possible to access voice search by "swiping up on the lock screen", but that doesn't seem to work. Is it just not possible with the Razr HDs software, or am I missing something very obvious?
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Oct 19, 2012
If both Verizon phone and data service are discontinued, will a Droid Razr still function (especially, will internet access via Wi-Fi still function)?
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Apr 8, 2012
I purchased the Moto Elite Sliver because my Plantronics Pro HD would drop its bluetooth every single time a call was answered or placed. I did a little research and found it may be related to a conflict with the 2.0 headset and 4.0 phone. Moto Sliver is BT 3.0 and was working great until this week. Now every single time a call is disconnected, the headset disconnects and reconnects. Reboots galore, problem still exists. Uninstall/reinstall Motospeak, problem still exists. Sometimes the bluetooth will not connect at all (reboot required). The Droid RAZR Maxx and the Elite Sliver are supposed to be state of the art MOTOROLA, I make a living with my phone and headset.
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Feb 3, 2012
Motorola support pages for Atrix 2 reference MotoPrint as an option for printing from the phone, but the phone won't download the file [URL] from the web ("Cannot download. The content is not supported on this phone.") nor will the Android Store even display Motoprint if searching from my Atrix 2. I navigated to the MotoPrint app page directly and tried to install from there, and got the error message: "Your device isn't compatible with this item."
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Jan 2, 2012
I have a XOOM FE and am using Motoprint Host Service in an attempt to print to my Brother MFC-490CW. I'm running Vista 64bit on my PC, and the Host Service is running. However, Motoprint on my Xoom FE can't see my PC host. Is there something I need to configure on my PC? My PC is connected to my wireless router via wi-fi and my printer is USB cabled to the PC. As FYI, I can see my PC's shared folders from my laptop and can also see my Brother printer via the "Find Printer" function in Motoprint (but of course can't connect to it directly as it's not compatible with Motoprint). I can also print to the Brother printer via Brother's Android wi-fi app, but Motoprint can print more document types, so I'd really like to get it to work.
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Oct 25, 2012
I have WiFi enabled. Often when I am near a wireless access point, my RAZR M still uses 4G. It's as if the WiFi is going to sleep when I power the screen off, but it doesn't wake up again. Turning WiFi off and on makes it reconnect.It seems to happen mostly when I'm at home, where I also use the Motorola flip stand with "ESP" smart charger, and a NetGear dual-band wireless router/access point.
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Sep 11, 2012
I've Just completed the Official ICS Upgrade on my MZ616 Asia/Pacific model (purchased in Singapore). It Appears that Motoprint is broken after the upgrade? Attempting to print - results in an error "Unfortunately Motoprint has stopped" the only options given are to "Report" or "OK" the error message. Motoprint is up to date (Version 5.0.0.26) - and no updates appear to be available on Play Store. Accessing Motoprint through the settings menu gives the same error.
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Dec 16, 2011
The Verizon Sales assistant assured me that I'd be able to Sync my Outlook with my Droid Razr as easily as I synced it with my old Blackberry Tour. Now, after several days' worth of set-up, google searches, forum searches and FAQ's, I'm come to the conclusion that Motorola did NOT build this function into the Droid Razr, and I have to pay a hefty fee for a decent 3rd-party app to do what my Blackberry did for free. Have I missed something?
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Jul 2, 2012
I thought ICS was suppose to extend battery life? My MAXX wont last very long lately since the ICS, And its suppose to have a very long battery life, what happened?
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Jul 10, 2012
I was facing problems similar to this ( Gallery crash after OTA ICS update )url..I followed the thread and did a factory reset.I now find that the problem is solved but the UI after factory reset is different from the original UI that came with ICS update. I kinda like previous UI. I am guessing it is Motoblur. Is there any way to get that back.
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Oct 12, 2012
Recently i moved to Saudi for a project related work and I am staying in an apartment where they provide the wifi. first 2 days I was able to connect to the wifi and internet was working fine. After that my phone will detect the wifi in my room and it will connect to the wifi, but no internet access. And the same time it is working fine with the wifi in my office. So i did the Factory data reset, but still its not working. My friends are using different android phones and they are able to access the internet, even I can use my laptop to connect to the wifi.
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Dec 12, 2011
Can someone tell me how to access/browse the music library on the droid razr through my car's inbuilt bluetooth system?
It'll pick up a tune I've selected on the phone itself, but I can't browse for music from the car controls. This was something I could do with my old HTC Wildfire.
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Jan 11, 2012
My Razr constantly detects a HDMI cable connection, even though there is no HDMI cable near it (not even a USB cable is connected). A popup keeps showing up asking me to "Select Dock Type". This has been really annoying, as I need to dismiss it every time it shows up. I can't find a way to disable the detection of the HDMI cable.
This problem started after 2 weeks into owning the phone, back in mid December. I called Verizon technical support. They thought it was a hardware defect, and sent me a replacement phone. However, when I received the phone, I found that it was a refurbished phone with a big scratch on the side. I returned it and kept my original one.
Other than this problem, everything runs great, and I love my Razr. My question is: has anyone seen this problem? I have learned to deal with it by dismissing the popup every time I unlock the screen. Can a future software update include a setting where I can disable the HDMI detection?
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Nov 12, 2011
My wife just got the Droid Razr after her X went bad. I was trying to set up her email accounts and the force close kept popping up. I tried a factory reset but that didn't help.
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Sep 21, 2012
What happened to 'Motorola Text' storage
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