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Nov 26, 2013

Contrary to the posts I've seen (buttons do not turn ON), my issue is the inverse (buttons do not turn OFF). My HTC One's Home and Back buttons are always lit, even if I turn off the device.

Is this a hardware or a software problem? Could there be something I can install to fix it, i.e. like a missing driver?

This is a brand new phone, and out the box, the capacitive buttons are off. When I turned it on, the lights were behaving fine and after using it for quite a few hours, I decided to reset the phone again since I wanted to set it up from scratch.

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