Google Nexus 5 :: Why Phone All Of A Sudden Has No Service
Apr 20, 2015
My phone nexus 5 last week stopped working, when I tried to send a message it says "DATA NETWORK UNAVAILABLE" I could`t make a call either it said: "NO SERVICE" I called my provider to troubleshoot the device with no luck. Later that day I stopped at one of the stores they changed my sim card again no luck, so I decide to call google support to troubleshoot but they could`t figure out what was happening. I decided to restore the the phone to the factory settings but it did`t work.
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Apr 20, 2015
Why my phone all of a sudden has no service even though my account is in good stand?My phone nexus 5 last week stopped working, when I tried to send a message it says "DATA NETWORK UNAVAILABLE" I could`t make a call either it said: "NO SERVICE" I called my provider to troubleshoot the device with no luck. Later that day I stopped at one of the stores they changed my sim card again no luck, so I decide to call google support to troubleshoot but they could`t figure out what was happening. After I exhausted everything I decided to restore the the phone to the factory setting but in vain. My phone is a NEXUS 5 and the android version 5.1 and it`s about 16 months old.
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Dec 1, 2015
Yesterday around midnight my phone suddenly stopped working. I wasn't using it, it was just sitting on my desk and had been for at least half an hour.
When I boot it, it stays stuck on the boot animation.
Until yesterday it was running a custom built version of CM12.1 (from this thread: [URL] ...
With a ElementalX-N5-4.09 kernel.
I tried:
Reflashing the ROM
Wiping and Reflashing the ROM
Wiping and Reflashing the ROM, without ElementalX
Wiping and Flashing an older version
Wiping and formating of user data too + Reflashing
complete reset by doing fastboot oem lock/unlock
flashing of the factory image of Android 6
Each time the result is the same. When the phone was still running cyanogen I had adb while it was booting (that's no longer the case) and I saw nothing striking ... it would have one (pc) screen worth of log (logcat) and then nothing it would just stop. I couldn't spot anything in kernel logs either (dmesg/last_kmsg).
The recovery is working fine ... I was able to start an ssh server and use it... it's just android that won't boot.
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Aug 18, 2015
My Nexus5 phone shuts down all of a sudden without me powering it off. It is happening every now and then. It also happens when I connect my phone via usb to my laptop. Could this be because I'm testing my apps on my phone using Android Studio. Every time i connect the USB it restarts over and over again.
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Aug 31, 2015
I am running stock 5.1.1 on my Nexus 5, and have recently noticed reduced battery life. When running Quick System Info PRO, I see that "system_server - BluetoothPhoneService" is constantly consuming anywhere from 15-60% cpu, usually 20-30%. I have tried restoring all the Google factory ROMs one by one, starting with 5.0 (LRX21O) up to 5.1.1 (LMY48I), yet the issue persists. Toggling Bluetooth doesn't work and Bluetooth functions normally when needed, but is usually kept off.
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Dec 23, 2014
So I have never had problems with my wifi, until yesterday. I realized the wifi was not on when I got a "Data usage warning" from my phone provider.
I looked at the wifi and it was not connected. When I try and connect to my home network (which my husbands phone, my ps3 and my pc are all connected to without issue) it gives me an "authentication error".
I would assume that would be the password or something, but the password is fine.
I have:
- tried turning to airplane mode and back
- tried changing it from "auto" to 2.4mghz only as in the troubleshooting guide
- tried turning off always scanning
- tried restarting the router and modem.
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Oct 27, 2015
Noticed that Google Play Services battery optimization is grayed out and I can't turn in on.
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Sep 30, 2010
the service goes out all of a sudden, and i have to switch the phone off and on agin to regain service. this happens in areas where i normally have good service
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Nov 13, 2013
Got my Nexus 5 on Friday, put my SIM in it and everything worked like a charm.
Yesterday, I was getting poor signal (connection errors when on LTE). So I decided to try a reboot. I did that and the phone came back with no service. I checked the APN, no issues. I swapped my SIM into my old phone, LTE working fine. I called my phone company (Rogers) and they checked the SIM, reset the network and I reset the phone. No Service (no anything).
I called Google support and their systems were down, so they recommended a Factory Data Reset. I did that - twice, still no service.
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Mar 14, 2015
My new nexus 5 cell service keeps going out. There is no specific times for when it goes out or comes back on. Also rebuting the phone does nothing and neither does taking the Sim card out.
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Mar 17, 2015
My phone has suddenly stopped having any service whatsoever, I have tried everything, factory reset, format data, but have still been unable to get anything. I tried playing around with the radio settings and the APN but that hasn't worked either.
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Oct 21, 2015
I have an issue with permanent restarting and no service in my N5. I have bought it like this for very nice price with hope to restore it. It had CM11 with restarting and no service issues when I received it.
I decided to try hard reset and after many tries with Nexus Root Toolkit and LG Flashtool I have ended with 4.4.4. with quite "stable" performance (it is working fine for couple minutes periods between restarts).
In bootloader there is no issue with restarting so it looks like system problem to me but I am not sure...
[URL] .....
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Jan 24, 2014
I don't have an HP printer so I went to the HP Print service app to disable it. While doing so the system asked me if I wanted to use the Factory Installed Service instead.
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Mar 27, 2015
My location service never goes away it just keeps searching and updating.
If I have all my location services on. Why am I getting places 1,000 miles away as my top searches?
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Aug 22, 2015
I'm sure many of you have heard that when you enter an incorrect pattern/PIN/password, eventually the phone asks for Google account credentials to unlock it. My Nexus 5 on 5.1.0 does not do this. Does yours? If my lock screen is set to PIN, I can enter as many incorrect attempts as I want, it never asks and never stops me. If I have a pattern set it will let me enter 10 incorrect attempts after which it simply stops me from trying for 30s, but it never asks for Google account credentials.
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Jul 20, 2014
So this morning I woke up to my phone on a boot loop on the Google Logo. I have no custom roms or mods on it other than I am running ART. I suspect it could be battery related as it will only seem to do this on the charger but when I don't have it plugged in it won't even start up. When it's plugged in it won't even seem to want to stay "off", it boots up to the google logo on its own. If I hold down the volume rocker I can get into the bootloader but it resets before I can select anything and boots right back into the google logo.
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Nov 29, 2015
when charger is connected my phone keeps rebooting on Google logo, when I disconnect a charger it has no signs of being alive. now somehow i managed to get into fastboot, but when i try to get into recovery phone reboots again and shows full charged battery. What should I do now? I tried to flash stock and unroot via nexus root toolkit, i get the same.
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Dec 25, 2015
Got my 128 gb 6p last Tuesday, unlocked, decrypted, flashed Pure Nexus, joy no problems. This morning I decided to try God kernel, flashed booted up but I found out the camera stopped working. So restore a backup, no boot, just stays on the Google boot animation. Full wipe, reflash Pure Nexus, still won't boot, stayed on the animation an hour. So I guess I try a factory image next.
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Aug 6, 2015
My carrier is Tmobile. I'd like to block a few numbers that keep calling me (Sirus XM, insurance sales,...).
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Mar 24, 2015
(Nexus5) my phone 1 year old rebooting automatically..... not even going to home page..... this is the 1st problem which I am facing in this one year by using nexus5.
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Feb 6, 2014
I'm looking for a reliable basic app. to automatically silence my Nexus 5 at night.
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Feb 23, 2015
I bought a 4G enabled sim card, used it for a week, haven't been able to get 4G at all. Its always on HSDPA.
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Jan 4, 2016
I tried to plug the battery start it up but it doesn't work. Is it possible get it working? I just want to keep it around plugged in and stream stuff to chromecast occasionally.
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Jan 27, 2016
My Nexus 5 does not charge anymore. Battery icon shows that the phone is charging, but not really...I left the phone on charger for days and when checked, the phone was dead.
-Tried to charge it on off/on phone
-Factory Reset
-Power button trick
-Safe mode
-New battery
-Replaced charging port
-Different chargers
-USB Charging
-On charger tested the battery port with multi-meter: it shows 4.27v
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Oct 28, 2015
I have nexus 5 on sprint. In my office I get 60 mbs download speeds I would like to use my phone as a hot spot. When I turn on hotspot on my phone any device that connects to it sates no internet connection. I have installed debloated firmware. any good application I can install that will allow me to use my phone as hot spot?
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Oct 28, 2015
updating my Nexus 5 to marshmellow has left it stuck at the boot animation. I can get into recovery and have flashed factory 5.1.1 and 4.4.4 images but all that changes is the device loops with older boot animations. Kwongger's NEXUS 5 Toolkit v2.2 completed successfully but didn't improve anything. Trying to flash Cyanogenmod I run into adb "unauthorised". The device had usb debugging enabled and the RSA key of the PC was accepted but after multiple factory resets it appears to be gone.
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May 16, 2014
I'm not sure what app is causing. I expect it when I'm backing out of Facebook or something but this but sometimes when I'm backing out of Gmail and right now just happened when I was making a phone call. Any way to find out which app is causing this?
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Mar 11, 2014
I use the nexus wireless charger and as well as battery packs and the supplied charger and the phone gets to around 113�F or 45�C most of the time just charging ...
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Jun 9, 2014
I've noticed over the last week or so that my N5 gets hot when I browse the web for a few seconds. It gets insanely hot when I try to use navigation as well. I've never had a phone get this hot, this often. It seems like the simplest task makes the device very warm.
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Jan 18, 2015
Around a year ago, my Nexus 5 kept 'crashing' on a very regular basis. However, I'm saying 'crashing' between '' because the phone was still on. I felt it vibrating when I'm called, the music kept playing and the notification light flashes. So the device was on, the backlight was working, but my screen remained black. The only solution was to 'hard reset' the device (holding the power button +- 10 seconds). The problem however kept reappearing.
I send it back twice, did multiple factory resets (with and without backup) and it seemed fixed. Until now, the problem is back since last week.
Sometimes it 'crashes' twice in a row, sometimes the device works fine for another 24 hours straight. I'm currently doing another factory reset, but my experience tells me this won't really solve anything. This is also the reason why it's hard to explain this problem to the manufacturer: when I send it to them, I lose my phone for more than 3 weeks minimum and it could be that their tests show no problems at all.
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Dec 16, 2015
Any way in order to know the model of nexus 5 ( D820 or D821 )?
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