Google Nexus 5 :: Phone Somehow Reset Itself To Factory Settings - LOST Everything / How To Recover
Jul 1, 2015
I picked up my phone to make a call and noticed it looked VERY different, different splash screen, apps lined up differently, etc.
When I went to look for an app, I noticed they were all gone. Somehow, my phone reset itself and I lost everything -- all installed apps, phone lists, everything.
Is there anyway to go back to a state that existed before this? FWIW, I live in Guangzhoung...and the only thing I did that was even remotely different was I reloaded the phone (china unicomm).
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Nov 1, 2015
So I updated to Marshmallow from Lollipop via fastboot on my Mac. Upon installing SuperSU and rebooting, I got stuck on the boot animation. Cache wipe and factory reset - still no go, and after the factory reset, I lost TWRP. I tried installing it again only to receive a black screen when rebooting into recovery mode. Tried another factory reset and reinstalled Marshmallow - same issue. I have contacted Google and there's nothing they can do.
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Nov 28, 2014
My brother woke up this evening to find his phone stuck on the android loading screen saying "erasing". He didn't do anything, it did this on its own. Once it had finished, his phone had factory reset itself and he lost everything that wasn't backed up.
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Oct 27, 2014
My nexus 5 won't factory reset and has some kinda api or app on it and has two of every program on it, the original and another, it seems to collect my texts, call logs, and anything I do on it and sends them to a unknown number.
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Jun 23, 2014
Is there any way to recover hard reset data from nexus 5 ?
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Sep 15, 2015
My nexus 5 screen cracked, I have sold my motherboard to someone as I will be getting a new phone. But the problem is that my files are still on the motherboard. I have teamwin recovery installed but it uses touch so I can't acces anything. How can I factory reset my phone and maybe lock the bootloader again too?
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Apr 13, 2011
I have a Nokia E63. My little brother has accidental reset the phone. I have lost all my previous settings, contacts and messages. How do I get back my old settings, contacts and messages?I do not have a back up.
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Jul 21, 2015
My HTC ONE M7 says this:
**** TAMPERED ****
**** LOCKED ****
**** SECURITY WARNING ****
M7_UL PUT SHIP S-ON RH
HBOOT-1.57.0000
RADIO-4T.28.3218.04
OpenDSP-v32.120.274.0909
OS-6.10.531.10
eMMC-boot 2048 MB
Fastboot USB
<VOL UP> TO PREVIOUS ITEM
<VOL DOWN> TO NEXT ITEM
<POWER> TO SELECT ITEM
BootLoader
Reboot
Reboot Bootloader
Power Down
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Dec 14, 2015
Long story short, the person at the Verizon store had to backup and factory reset my phone. I lost all my Quick Memos. She did not inform me that they wouldn't be backed up. Is there a way to recover them?
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Nov 20, 2015
I lost all my pics,,I even lost the pics in the Audio Manager App...
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Nov 10, 2015
My wife and I just spent 2 weeks on vacation where she was happily snapping away millions of pics. She bought a new case for her Verizon S5, and in the process of swapping cases, somehow managed to factory reset her phone. So all of our vacation photos are gone. Her cloud storage is full, so nothing from the last 6 months was recoverable from the cloud.
My questions is, is there a way to recover photos from a factory reset? I'll root it, or anything else I need to do.
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Aug 4, 2015
phone keeps turning off and doesnt download full songs.
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Jun 9, 2015
I given factory reset on my nexus 5 phone, its almost 45 minutes still it is showing erasing, is it a expected behavior, how much time it will take to reset?
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Mar 17, 2015
My phone has suddenly stopped having any service whatsoever, I have tried everything, factory reset, format data, but have still been unable to get anything. I tried playing around with the radio settings and the APN but that hasn't worked either.
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Nov 19, 2014
Something strange happend to my Nexus 5. I can't turn it OFF, boot into bootloader, custom recovery, factory reset, nothing. My phone is on now and everything is working (charging is working too). I am on Pure White ROM on android 5.0, build LRX21O with franco kernel.
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Nov 17, 2013
Having issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
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Oct 21, 2015
I'm using Nexus5 w/ Marshmallow (6.0), original stock.Yesterday I found a app that can improve the volume too weak issue and it need to unlock the phone.
I follow the steps to unlock the phone, after I run command "fastboot boot twrp.img", then the phone rebooted and perform something around 10 minutes, after the phone resumed to system, seem all the data(apps/photo/video) are deleted, seem perform a factory reset. before that, some files didn't perform backup, now how to I recover those files after factory reset??
I try many tools said can recover after factory reset or wiped, for example Dr.Fone, EaseUS MobiSaver, Recuva, DiskDigger on Android, some can found files but all not I needed and the phone already rooted. How to recover some, not all.
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Jun 3, 2015
I have tried factory reset 3 times now and still the device keeps on restarting on its own if it goes to sleep mode ...
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Jun 6, 2014
Is it possible to wipe date/factory reset the N5 if the screen only barely lights up a dull grey? I got a replacement but I have to send this one back and cant reset it the normal way.
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Feb 13, 2016
I had downloaded the new OTA patch about 3 days ago and noticed a lot of battery drain. So I tried to factory reset it and now its just stuck on Erasing with Green Android working. It had, I guess crashed, with the red triangle and I had to hard reset the phone which is now back at Erasing.
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Nov 19, 2014
I'm trying to update to the lollipop ota but I'm using cwm recovery, can I do a factory reset to revert the recovery to stock?
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Sep 26, 2015
I own a LG Nexus 5 (non rooted), and I've been using this photo app called VSCOcam solely as my phone camera for the last 2 years, and I've taken thousands and thousands of photos with it. The phone has been amazing for the last 2 years but it is time for an upgrade.
So I went to backup my phone and realized that VSCOcam had screwed me... The app has its own internal library so unless you "export" the photos, they are not accessible in /sdcard. Someone in XDA forums had the app and told me that the photos are stored inside "/data/data/com.vsco.cam/files/images" and unless I root I wont have access.
Now heres the cycle of stupidness which I think you all can guess. In order to root -> I need to unlock my bootloader, and to unlock my bootloader -> I need to factory reset!
I've tried just about everything to root my phone without factory resetting, so far none has succeeded.I contacted the devs for VSCOcam and they told me to highlight the photos individually and export...
What should I do? Should I just bite the bullet and lose ALL MY PHOTOS?? The app is currently listed as 12gb in size...
TL;DR - VSCOcam hid thousands of photos in "/data/data/com.vsco.cam/files/images" which is unreachable without root, and to root means to factory reset my phone wiping all the photos I'm trying to get in the first place...
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Dec 15, 2015
I did a factory reset. It was stuck in "Erasing" for an hour.
1. Restart -> Booted back to Erase mode
2. Bootloader -> Recovery mode -> Booted back to Erase mode
3. Bootloader -> Start -> Booted back to Erase mode
4. USB connection -> no device recognized
5. ???
6. Profit!
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Dec 27, 2013
I unlocked and rooted my Neuxs 5 on day one. Right now there seems to be a lot of junk in my phone so I wanna do a factroy reset from the settings menu. Will my phone be locked again and do I have to root it once more?
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Apr 15, 2012
I brought a blackberry off a friend but her name still aappear's in the message bit and her email address's are still on the phone. How do i reset the phone to factory settings?
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Dec 15, 2011
can anyony tell me how to reset my blackberry back to factory settings.
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Jul 20, 2012
When Motorola updated the software on my cell phone late last night, it reset my Droid X2. I woke up this morning to a cell phone that no longer had any of my contacts, calendar, email accounts, sound settings, previous text messages, call history, downloaded applications, and icons on my 5 screens that took me a month to set up to my preferences. Verizon Wireless CONFIRMED that Motorola performed a software update after midnight on 7/20/12. When I re-setup my google email account, my contacts and calendar were back, but EVERYTHING else is gone or needs to be re-installed and re-setup. I called Motorola support, but they provided no help or explanation. The support supervisor kept asking me if someone at my residence reset my phone (that would be quite a coincidence to occur on the very night that Motorola performed a software upgrade).
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Aug 25, 2015
My quite new (3 weeks) S6 did a factory data reset on its own. It happened while I was driving for 2hrs on a highway, with the phone resting on the empty passenger seat, not touching the phone. Lost all data, all apps, all pics. Very frustrating. After 3 days of research (visiting Verizon store, calling Verizon, calling Samsung, internet research), the possible cause may the following:
About 2-3 hours before driving, the phone did a scheduled automatic update, which took more than 30 min to complete. This all happened in a signal-weak area. Tech support said, although the update completed, it may have had some flaws, and when the phone detects that, it may resort to a factory data reset to avoid greater functionality problems.
Unfortunately, the end result included functionality problems, most notably that the phone calendar only synched partially (!!) with my desktop Outlook calendar, and promptly I missed two important appointments.
When a scheduled update comes your way, make sure you backup all contacts, photos, data etc, before allowing an update to perform.
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Aug 1, 2015
The factory reset locked my phone, can not finish without google account & password the phone was originally synchronized with. Just resetting username & password will not work tried.
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May 18, 2015
I made a factory reset and lost all data in my HTC M7, is there a way to recover the contacts .My phone is not rooted and i dont want to.
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Dec 14, 2014
I'd just update d phone to lollipop few weeks ago. Ever since then, my phone became very slow n freeze very often. Sometimes it will automatically turned off on its own.
This morning, when I was reading mail n updating some apps, it freezes.
So I went fastboot n try to wipe cache. But it keeps failed to mount cache... Err... Ok. So try turned it off n leave it for a while. After bout 10mins, I try turn it back on, it stuck on d bootloop screen for an hour.
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