Eseries / Communicators :: PC Suite Cannot Access Contacts, Calendar Items

Dec 6, 2012

My problem is that I wanto to format my phone memory because theres some major issues with my phone Ofcourse i would like to create a backup with my contacts, messages , everything When i connect my Nokia E5-00 to my laptop using Usb Cable, the nokia pc suite cannot view my messages or my contacts or any calender entries.I tried backing them up, but the problem persists, pc suite cannot back them up, but can backup other items such as notes, gallery files, sttings..i also cannot synchronise my contacts from phone to pc i tried reinstalling the Pc support on my phone, i deleted the sms, contacts and mms ds plugins and reinstalled the support, it installs succesfully , but it wouldnt solve my problemModel: nokia e5-00Software version: 101.003version date: 27-jun-2012?

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1. It checks for valid installation file (see attached "Installation file validation.png"). Since the update has been downloaded by it previously, it proceeds to next step.

2. It starts preparing to install (see attached "Preparing to install.png").

3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").

4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".

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02-06-2010
RM-437
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