BB Torch :: 9800 Reboots Intermittently For Nothing
Jun 14, 2011
My Torch is about 9 months old. I had no problems with it until about a month ago. It constantly reboots. It is not software. Sometimes when you close the slider, it goes dead and reboots. I have now seen that if the slider is open and you softly wiggle the screen part it reboots.. not always.. This tells me that it is a hardware problem. A factory fault if you ask me. My wife's Torch is 2 months old. Same problem. Also reboots for nothing. Work colleague, also a torch. Just over a year old. Same problem. Reboots 4 or 5 times a day. This is definitely not software. If you put it down too hard, or keep it in your pocket. A lot of the time it reboots...
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Aug 23, 2011
The situtation that my Blackberry Torch has recently been in is that the out of no where, the Blackberry will freeze up. The LED indicator will be lit up for a short period of time, for a total of two times. After that, the system reboots itself. During this problematic process, I cannot use the buttons at all to try to stop it or do something else.I have reinstalled the OS Software and have done a hard reset during the red LED indicates.I don't have warranty becase I have purchase this off my friend after his warranty was over and he got himself another phone.
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Jun 2, 2012
My phone, torch 9800 constantly reboots. What do I do? Tried to update software - does not work. When you see "connection with the JVM "phone reboots to infinity, there is an error.
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May 19, 2011
my blackberry is rebooting so slow, i was looking videos on Internet and the others torches(same types) loads about 3 times faster as my blackberry.
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Dec 2, 2011
Since upgrading to gingerbread 2.3.4 my phone randomely crashes and reboots has done this about six times today allready and is becoming very annoying.
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Oct 15, 2015
I've had my Z5 for 2 weeks. My Z3 also suffered from the same problem, I was about to send it off for repair but smashed the screen so decided to upgrade early, now the Z5 is doing the same thing. I don't have a micro sd card in it and I have just replaced the sim with a new one but it still happens. But only intermittently when either making or receiving calls. I'm in the UK on the O2 network.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 11, 2010
I have already installed the new Desktop Manager 6.0 that I downloaded from the RIM site.
I am thinking the safest way to not have a problem is the just restore my 9800 data from a back up rather than do the Switch Device thing. Anyone worried it might bring erroneous crap into the new 6.0 OS.
Maybe it would be better to redo my settings after the data install to make sure all is clean and working correctly. Some of the 5.0 setting would not be applicable to the new 6.0 software.
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Aug 3, 2010
Title speaks for its self. They just posted on there wall they will be offering it. No details as to when/price.
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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Mar 13, 2012
i had a blackberry torch 9800 which i backed up to the blackberry desktop then it was sent away for a repair and they replaced it with anew 9800 i have tried to recover everything from the desktop but it says i need the old blackberry first?
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May 24, 2010
i wanted to show everyone this new vid i just found on Internet.
Internet - blackberry 9800
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Dec 22, 2010
After installing a few games from the App world, as well as Blackberry News from the Test Centre.
The reboot bar reaches as far as about where the letter 'e' is in the word 'Blackberry' in the middle of the reboot screen. Then the red LED flashed and the Torch reboots again.
To stop the rebooting I had to pull out the battery, but once I put this in the reboots continue.
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May 3, 2012
I have a blackberry torch 9800. I upgraded my AppWorld and rebooted my device, since then its rebooting continuously, I tried after replacing the battery (my friend has a similar phone). Removed the battery for 5hours and tries switching it on. Removed the memory card andtriied everything. Basically the black screen with blackberry logo is turning on, loading till the end and reboots after it loads completely. I don't want to take it to the store any exchange it for a new one, I need THIS phone cuz I have all my data and I have around 120 BBM contacts (I DONT want to lose them).
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Jun 12, 2010
I have a Torch 9860 on Vodafone Ireland. I have installed and reinstalled the latest OS for the phone 7.1.0.342 from Vodafone. The phone now reboots in low coverage areas when switching from 3g to Edge. It will not happen when I have it set to 3G only mode. My phone is still under Warranty.
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May 29, 2012
I recently acquired a Torch 9810, originally from Rogers but MEP2 unlocked and running on Fido with a 6GB data plan. It's my first BB, a choice that I made specifically because I was so impressed by my Playbook. There is, however, one thoroughly frustrating problem, which is that it suffers from random reboots. Symptomatically, there is a brief pause, followed by the backlight turning off (I can still see the previous content on the screen sometimes), followed by the red LED and then the BB logo with the loading bar. It looks similar to a soft reset or battery pull. These reboots seem to be completely random:
1) They take place over a wide range of activities, including web browsing, email reading and composing, Facebook, Twitter, built-in apps, even when looking through settings menus.2) The frequency seems to be random too, sometimes I can go for half a day without a reboot, but sometimes the phone will reboot twice in the span of a few minutes.
I tried reloading the stock Rogers 7.0.0.254 OS but this did not solve the problem.Thereafter, I have gone through 3 different 7.1 OS versions, each time using BBSAK to wipe my device to a 507 state. I have tried Telus 7.1.0.267, Mobilicity 7.1.0.378 and even the latest official OS for my phone, Rogers 7.1.0.391. I'm not sure that my apps are contributing to the problem since I have the problem after a wipe, but I have the following installed:BB ProtectBB BridgeBB MapsBB 5 soundsFacebookTwitterWindows LiveMessengerYahoo MessengerGoogle TalkWikitudeWord MoleBrickbreakerGoogle Maps There seems to be plenty of free storage space, over 180MB right now.
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Jan 17, 2012
My torch 9850 reboots seemingly randomly. However, It actually seems to reboot during times of inactivity such as just lying on the table.
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Sep 27, 2012
I am using a Blackberry Torch 9800.A few days back I updated the app world and facebook and since then the phone reboots every after few minutes, I can't play any mp3, no ringtones.Basically no sound whatsoever.What I have done : 1) I took a back up of the device on my PC using the Desktop Software and updated the version of my phone - Still the Same. 2) Reset my phone to factory settings - Still the same.
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Nov 9, 2012
My blackberry torch keeps rebooting so far turns off and reboots again over and over is there anything i can do on my computer to sort it out
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Oct 29, 2010
My phone screen has just gone whit with the message showing "App Error 603"...the reset button below only reboots the handset and takes it to the same place again. Also, now when I connect my phone to the computer the DM only shows connecting and refuses to detect the phone.
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Jun 27, 2012
I was asked to update ID verification, via screen message, ok'ed, required reboot as per normal screen, now the system continually reboots but will not start, went to Rim site and completed suggested process aka removing battery sim card and memory card
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May 6, 2012
I am using a Torch 9860 with OS 7.1.0.1646. The battery backup doesnt ever las one day with calling as low as 30 minutes and minimum use of applications. Moreover the phone reboots at least once during the day on recieving a call.
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Mar 5, 2012
My BB torch 9860 was working fine until I upgraded to OS7. Now it reboots on trying to launch almost all apps including camera, maps, google maps, Qype and many other apps downloaded through BB app world. I have tried uninstalling these apps and re-installing them but the same thing happens. I really like the phone and am so disappointed that I can't use it for these applications.
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Aug 30, 2012
Its been 3 months I bought a new torch2.. And right from the first day i have been having problems with it... almost every alternate day you can't hear anything while making calls not even the caller tone. i made sure it wasnt the mute option or something like that... the sound doesnt come back till i remove the battery and reboot it.. also i am fed up of frequent random reboots and it suddenly stops working.. PS: the ONLY service station here in bhopal has been very uncooperative and have been over charging customers
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Aug 23, 2010
I know they are iPhone lovers, maybe Steve is paying them to leave it there since they dis the Torch so much.
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Aug 30, 2010
On other BB's I've moved pictures from the device to the media card using the "move" function - I can't find this on the Torch. Am I overlooking something or will I have to use Desktop Manager?
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Sep 6, 2010
does anyone no how to transfer all my contact from my Tour which is cdma with no sim card to my new Torch with sim card. i cant do it using blackberry desktop software.
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Aug 18, 2010
I'm not sure how to connect my school email to my blackberry Torch. My school e-mail is weird because when I go inside everything looks exactly like gmail but it isn't exactly gmail beacuse you can't sign on from www.gmail.com. Gotta go through the school website. It does provide instructions on how to link to the Blackberry but it doens't work for the Torch because the option doesn't exist.
(Instructions)To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screenSelect the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)Follow the setup instructions provided on your device to create a new e-mail accountBe sure to enter the following:Mail Server: imap.gmail.comUsername: [your full Google Apps email address]Password: [your Google Apps password]IMAP Port: 993Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)Select NextSelect Next again (bypassing the 'Additional Information Required' section)Select your account type, then select Next.You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continueSelect the option that mentions 'IMAP/POP'Select I will provide the settings..., then select NextSelect Set up existing email account...Enter your Google Apps account information here, with 'imap.gmail.com' as your mail serverSelect NextSelect Save
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Sep 8, 2010
look at this commercial of the blackberry torch (spanish commercial) its very nice Internet - belanova blackberry torch commercial
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Aug 30, 2010
So I have a few pics I took with the Torch and I have some wallpapers that I added to the device. Sometimes you can see them in the preview area but when you click on them you get a weird icon that looks like a wheel. Sometimes even in the preview area you cannot see the pic at all.Still on the official OS that came with the phone. Does anyone know what the problem is? I recently swapped out to a larger memory card but I had the problem on both cards.
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Sep 16, 2010
I assume since I can't find it, there's no way to turn the feature OFF? I find it highly annoying to make noises when there's really no shutter action. I searched and couldn't find anything on the topic.
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