BB Desktop Software :: 9700 / Not Synching With PC
May 14, 2010
I got my new Bold9700 today on Orange (UK), installed Desktop Manager on Windows Vista.I loaded up desktop manager, and it said 'please verify a device is connected'; the options and help menu at the top were greyed out.When I connected the BB via USB, it came up with a message in the bottom right hand corner of my screen saying USB device not recognised, it has malfunctioned and Windows does not recognise it. On going to the device manager, it is there under Universal Serial Bus, as 'unknown device', with no drivers attached to it. When I press update drivers, it says they are as updated as they can be, although there are none. It does not charge, and the BB doesn't recognise that it is plugged in at all, it can still be used as normal.Has anyone else had this problem? I've tried everything, down to getting a friend to send me the driver files and trying again, uninstalling and re-installing everything.
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Jul 19, 2010
I have the desktop software open and it recognizes my blackberry.However when I click the arrows for synch btwn outlook and the blackberry it pops up an error box with no message.When I click to the next screen it won't let me select an outlook profile. The Drop down box is empty.
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Aug 10, 2010
How do I synch the contacts from my Berry to my google gmail account? When I go to my contacts and use options I have a contact list of unknown which has my contacts that I use for my bold. When I go to the unknown list under Wireless Synchronization it is grayed out and says unavailable. I can't figure out how to synch them. I want to back up my contacts online/gmail and be able to download them to future phones.
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Jun 18, 2010
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
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Apr 27, 2010
Hi when i want to sync my 9700 i am always getting the same unkown error message..DTM is version is 5.0.1.37 The 9700 is up2date as far as dtm is telling me.
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Feb 28, 2010
I just purchased a BB Bold 9700. I installed the Desktop manager software on my computer, which went well. But when I connect my device, it just hangs, though it shows at the bottom that the device is connected
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May 14, 2010
I use gmail and when I delete an email on the web, it doesn't delete on my BB. The same goes for when I open an email on the web, it doesn't show 'read' on my BB. Interestingly though, if I delete or read an email on my BB, the action is reciprocated on the web.And finally, if I send myself an email (either from the web or my BB), it appears on the web but not on my BB.
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Aug 10, 2010
I installed Desktop Software V6 for my 9700. It recognizes everything except my organizer. I click "configure settings", it tells me the operation is in progress for a second or two and then goes back to the previous screen. Anyone else have this problem? I can't sync my calendar or contacts without being able to configure the settings.
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Jun 6, 2010
After doing some backups and so, yesterday I started the sofware, conected the 9700 but the situation is different. Desktop appears gray, it recognizes my phone PIN and model, but it doesnt works. It appears freeze. Also the phone icons appears freezed. Shows the PC and the phone, but none moves. I tried with other PC, but the situations remains similar. What is happening?
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May 25, 2010
So, I just upgraded to a new Bold 9700 w/ Desktop Mgr 5.0.1.
I understand the complications some experience with this, and have diagnosed nearly everything (firewalls, virus protection, USB connection works, full/clean uninstall of old DTM, etc, etc.).
The unit is recognized by my PC and DTM. I can successfully search and download software updates, but I continue to get this error about "Your computer must be connected to the internet to perform this operation." It's maddening!
I use a stand alone PC running XP and using Outlook 2003. I'm not on any network. Don't use BES. I transferred all data from an old 8130 to this with no problem, I just can't get the initial sync to happen.
The only remaining solutions I've read about (although don't really understand) are:
1. ensuring COMM ports 80 and/or 443 are open to the device. How exactly do I do this? Really, I have no clue what that means.
2. Finding an old version of Destop Manager (4.2 and earlier). Got a URL handy?
3. changing my bberry router configuration. This sounds drastic, but at least it's a workaround.
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Feb 3, 2010
I've just recieved my 9700 today, and when it boots up, the loading screen completes, but the desktop won't appear.The BlackBerry logo with the white loadingarea (see attached image from Google) is "frozen" on the screen...
The Desktop Manager cannot connect to the phone eighter.I've tried removing the battery, sim-card and SD-card, but nothing helps..
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Sep 14, 2010
my bold doesnt seem to be able to connect to my desktop software. Even if i turn on mass storage, my phone isn't recognized by the desktop software at all. i just updated to the latest version, but still doesn't work.
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Mar 19, 2010
I have a personally-owned device that my employer was allowing me to use for business purposes.I am running Outlook 2003 to connect with a corporate Exchange server.I am running Desktop Redirector to push email to my 9700.I am planning on leaving this company within the next few months and I started wondering. Short of wiping my phone, how can I disassociate it from that corporate email address? Yeah, I plan on uninstalling Desktop Manager and Redirector when I leave. but the way I see it, my phone will still "expect" email from that address even though it's not getting any. Is that the right way of thinking about it? How do I completely get rid of that address association?
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Mar 12, 2010
I am with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)
I am having difficulty syncing my device to my computer.
I am running Vista 32 bit on a Dell Inspiron 1525.
I have downloaded Desktop Manager 5.0.1 B49 MultiLanguage - Without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).
My computer recognizes the device but from the Found New Hardware prompt as a RIM Composite Device but In the desktop manager it says that there is no device plugged in.
I have also turned on media card support and mass storeage mode.
I cannot find the appropriate driver through the device manager either.
I did a couple battery pulls and connection re-tries in different usb ports.
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Jun 29, 2011
When i run the desktop manager setup file, the installation process begins, and shows me a dialogue box that says 'pending .net framework' and i hit install to let it start. It goes through a couple of dialogue boxes and after like 5 mins, an error appears saying 'this requires that .net 3.5 sp1 shouild be installed' and i hit finish and it is exited.
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Apr 9, 2012
While trying to update my apps this morning, the 9700 hung up, as did the Desktop software.I rebooted both. The device works partially but I am missing key features like the browser. When connecting to the device through either the desktop software of the web, I enter the password, which appears to be accepted, then the device hangs again.I can't update or remove the software.I get connectivity through 3G but have no browser.
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Oct 6, 2011
Typically, as these things seem to happen, one day everything's fine & the next it's not! My Bold 9700 will no longer connect to the Desktop Manager, but worked fine yesterday. Having run the Troubleshooter, I'm being told "Rim.Desktop is Incompatible".
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Sep 17, 2012
When I connect my BB Bold 9700 to the laptop by USB the clock appears, the battery icon shows a plug but then I get the message that it will not charge.The phone cannot be detected by the desktop software (finds it no problem on Bluetooth). I have seen that the mass storage function must be turned on. However with OS6 there appears to be no way of doing this as the media card does not appear in Options.
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Jul 5, 2010
I am running BlackBerry Desktop Manager 5.0.1.37 and the 'Reconcile Email Messages' option is disabled and 'Email' is not mentioned in 'Configure Sync". I have a BlackBerry non-enterprise data plan with my carrier. My computer is running XP PRO sp3 and Office 2007 is installed My question is how do I sync the sent messages from my Bold 9700 back into Outlook 2007?
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Jun 24, 2010
I just recently switched from a Bold 9000 (ATT, OS 5) to a Bold 9700 (ATT OS 5).On the Bold 9000, I had 2 separate icons for my email. One was "Desktop" (the email from the BES) and one was "Personal" (my gmail account). There was also an option in the email settings to determine which emails showed up in the "Messages" view as well and you could have personal, work or both show up there.Now I can't seem to find this option in the 9700.
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Feb 12, 2010
Why does desktop manager not allow you to delete off applications you aren't going to use? The ones I'm specifically wanting to delete are in the downloads folder-mobile video, community, music apps, my-cast weather, MobiTV, MusicID, and XMradio. I'd like to get rid of these to free up some space for other applications I will use.
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May 1, 2010
I have a Blackberry 9700 phone which has been working fine up until today when I decided to load the "Blackberry User Tools" software onto my P.C. at home. After successful installation and machine restart, I was asked to enter my "Device Password". Assuming this would be my password I set originally to lock my phone I entered it and found this didn't work. I subsequently attempted a number of other logical permutations but then realised that if I continued I would lock my phone. So I stopped (at 8/10 tries) and called my service provider "Orange UK" who advised they couldn't help me and that if I continued to enter the incorrect code, it would wipe my phone as it would automatically reset!When I connected via USB last time, it asked for me to enter the word "blackberry" which I did but when it then asked me to enter my password (which I assumed was the four digit numerical code I had originally set the phone with) it failed to work. I am now left with two further attempts. Please can anyone assist by advising me what I can do to overcome the problem without wiping my phone as the contents are very important to me.
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Feb 28, 2010
Have bold 9700 - desktop manager 5.0.1 - outlook 2007
will not sync calendars - says available applications are none, ASCII, Yahoo
did sync contacts but left some out and does not update
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Mar 23, 2010
I used to be able to sync my calendar from outlook to my Bold no problem. Now, the sync routine within the Blackberry Desktop application just skips calendar sync completely, nothing in the log file, just gives a little beep. Tasks, contacts, memo all sync fine. I have updated all device SW (5.0.0) and desktop versions. I have done hard resets, combined all calendars to one, etc.
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Aug 14, 2010
I have just bought my first Blackberry.I have downloaded the desk top manager.I am trying to insert a new signature to my emails.There is no email option on the desk top manager.Would anyone know why?
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Jul 17, 2010
About 3 weeks ago I had to switch from a Curve to the 9700. I used the switch device wizard to do this with no problems on my home laptop. Since then I have backed up the 9700 to my laptop but when I went to do this today, the device is not recognized by my laptop. I have tried just about everything with no luck. I thought the issue may be my cable and/or USB port but I actually connected my old Curve to the laptop and it immediately was recognized. I also have been synching the 9700 on my work PC and drove into the office today to see if I could do so..it worked without any problems. I am therefore not sure by the 9700 won't now connect to my laptop. Any ideas from anyone as to what I should be doing or what the problem is? I uninstalled and reinstalled the desktop manager application twice thinking that may be the problem but it has not resolved the issue. As an aside, I have gotten a message appearing on the 9700 saying that the USB connection does not have sufficient power to charge the device. I then acknowledge the message and it shows it is charging so I am not sure what that is...
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Feb 18, 2010
I've benn triyng to connect with my bold 9700 (ATT carrier) using the bb desktop manager but there's no "IP Modem" icon for it. I'm using version 5.0.1.28 Nov 11 2009.
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Dec 2, 2011
Tried to install the desktop software for the Bold 9700 on a laptop with Windows XP. Receive an error stating that the operating system is not compatible. Is there a fix or a version of the Desktop Software that will work with Windows XP Home Edition operating system?
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Apr 30, 2010
I recently updated my Blackberry 9700 and ever since it's not as it used to be. I used to press the top left to lock button to password enable lock it. When I did this the screen would dim, but now when I press the shortcut key the screen goes black. Then if I press the shortcut key again it unlocks it straight away even though I have the password option on. Before, regardless of which ever key I pressed it would always ask for a password. Now, the only time it asks for the password is when I take it out of the holster. This is really annoying me.The standby button (top right) doesnt do anything anymore, pressing and holding * button doesnt work to password lock the phone either.
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