BB Bold :: Carrier Cant Register 9930?
Sep 25, 2011
I have a big issue.I purchased a BB 9930 from ebay that was confirmed to be unlocked.When I received it there was a SIM-Card (Sprint) inserted and it also had a Sprint logo on the phone... Anyway, I swapped the SIM-Card from my carrier in Switzerland (Europe) and everything looked OK as I was able to make phone calls, use the BB-App and so on. The problem is that I cant go online with browser and I cant use email services. I have sent "Host Routing Services" doesnt work.I have tried to Update Profile/PRL "The profile could not be updated. Please try again later. If problem persists, contact your wireless service provider" I have pulled batt. I have tried to register my BB over the website of my carrier with PIN code and Imei and it denies it because the phone isnt registered with the carrier... and so on tried about a 100 times! Of course I have the Blackberry service option with my carrier.My provider says that the former carrier has to give the BB free for them to register my phone... Does anyone have any idea how to solve this problem?
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Apr 25, 2012
I have BB bold 9930.downloaded App: Blackberry Travel.Unable to launch. error: unable to register license.This app work on older phone, Blackberry 9650.Now i have World Wide Data plan on my old device and new device (9930).
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Jun 14, 2012
is it possible to make Internet works on my Sprint 9930 to other GSM network (either gprs or BIS). the carrier i want to use it now said that the Sprint have to remove imei and pin form their database in order to use BIS in new (i repeat GSM network). i contacted Sprint with a valid imei and pin , and they replied "not a valid imei"
is it possible to make Internet works on my Sprint 9930 to other GSM network (either gprs or BIS).
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Sep 16, 2012
I'm using Verizon 9930 unlocked set seem everything is working fine but the BIS is not working. I did register the Host Routing Table but nothing happen and I did change the APN as well.
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Jan 15, 2010
I had a BB 8900 Curve which i replaced yesterday with a Bold 9000 and now cannot register the device on the carrier network. Calls etc are fine, just BIS will not. My previous 8900 worked fine? I have been on the phone with the carrier the entire day and they have not been able to resolve it. All i did was change the device in the BIS website and now it is broken.
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Apr 17, 2012
I just bought an unlocked bold 9780 a few days ago but for some reason i can't receive the Register e-mail, I tried with another IM Card but still can't receive it. I tried going to a Blackberry technical service and they told me that the smartphone might be reported by RIM?
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Nov 11, 2012
im abroad working so i've purchased a new vodafone sim card for my blackberry bold 9900 (my normal sim is vodafone). But when i put my new sim into my phone it asks me to log in with my blackberry ID and when i do it is telling me that my password is wrong i've checked and it isnt it says i have 4 more attempts at my password so need to fix the problem quick. It works fine with my old sim card but this happens when i try it with the new one.
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Mar 22, 2012
I have an unlocked Bold 9650 from Verizon which I am using with my Rogers sim card. I cannot get BBM to work and on the service status screen in the manage options menu, it doensn't show my phone number.
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Mar 23, 2012
My phone was recently wiped and ever since then,I haven't been able to register my email accounts.
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Jan 12, 2012
I have a Bold 9000, bought new and unlocked about 3 years ago. It was working fine with all services like BBM and push email working flawlessly on Idea Cellular. While out of town, my Bold 9000 seemed to run out of battery and wouldn't turn on even after attempting to charge it. It would continue to flash 11110000, where 1 indicates a flash of red LED and 0 meaning LED off. Once home, I had to reload the OS on the device. I have the latest OS5 running of the system. And since the device was security wiped, the settings were set to the defaults. But the handset fails to register and instead of 'EDGE' it shows 'edge' or sometimes 'GSM'. I am however, able to make phone calls and send/receive text messages. So far I have tried the following: 1. Hard reset the device numerous times and after every change of settings, leaving the battery out for 2-10 minutes 2. Ensured that the firewall is off 3. Send registration message from Host Routing Table, which is empty 4. Manually set the APN to 'blackberry.net' in TCP/IP 5. Enabled Data, Data roaming and network is 2G only. I have called up Idea customer care and they ensure that my services are working fine and asked me to only perform the steps listed above. This was confirmed by using my Idea sim card on a friend's Torch 9800. Her handset is successfully registered using my sim card and can use BB services. I tried her Airtel sim card and my Bold still failed to register on that network.
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Mar 12, 2010
after I restored my blackberry after upgrading my OS I can't seem to get any email or wifi access.My HRT table has absolutly nothing. When I resgister now It doesn't have any respond other than registration sent.
What can I do to get all of my service books and get my email again.Or how can I re-register my hotmail and yahoo mail back into my blackberry?
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Jan 21, 2012
Cannot register an email address for my BB.
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Jul 6, 2012
Since two days, I am unable to register my professional e-mail. In the configuration, I enter my e-mail adress and enter the password received from Administrator. The message error says: no reply from company server The IT team, cancelled the account and re-create a new one with password and I still have same problem.The opertaor Maroc Telecom couldn't help me; they say I need to provide the password of the company's server; information I can't provide?
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Jun 29, 2011
i am trying to register on my carriers BIS webpage, via a browser on a pc.i get the following error,Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service.i can access email settings on the device and configure email, however i prefer to do this via a webpage.in the email settings app on the device, when i press the menu button i dont get the create user account as outlined here blackberry support doc ?my 9780 is on OS 6, and i guess the support doc linked above was written for a previous version of BIS?
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Jan 8, 2012
I have an unlocked device originally from T-mobile and now I am in Barbados and the phone will not register on Cable and Wirless' (LIME) 3G network. Even when I do a manual scan it is only showing up Digicel. In reading online it seems that T-Mobile uses different bands for their 3G than some of the other providers. Is there a way to change it? I have seen mention of changing the vendor ID as the bands maybe dictated by software but I have not found anyone that was successful in doing this?
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Feb 4, 2012
I've seen some fixes for this error on other OS versions, but none specifically for 7.0 on the Blackberry Bold 9930. I was trying to download My Verizon Mobile and got this error.
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Sep 13, 2012
My device keeps turning itself off and wont come back on, when I get the battery out and back in, the phone turns on and back off again. But when I connect it to my laptop via a USB cable the device does not turn off.
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Apr 8, 2010
I routinely back up my 9930 on my Mac, but tonight I kept receiving the error message,"BlackBerry desktop software failed to backup your BlackBerry device. The device was disconnected. Reconnect your device and try again." So I did . . . three times. Same message each time. I downloaded the BlackBerry Desktop Software for Mac again, even though it said I had the latest version already installed. I tried the backup once more; same error message. Has the software changed versions or updated? What should I do to correct this?
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Jan 24, 2012
I can't get my 9930 acces to the BIS, it doesn't get the Host Routing Table. I already contacted my carrier and their solutions don't work (like what the call the 'provisionning' etc) When I put my sim card in a friend's BackBerry it works very well (BBM, the browser.) but it doesn't with mine!
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Oct 28, 2011
I have the Blackberry Bold 9930 with Verizon - love the phone, but the emails often don't go through the first time and I have to hit resend once, twice or three times. This doesn't happen every time, but at least 3 or 4 times a day. Is this a known problem with Blackberry or do I have to contact Verizon? Nothing has changed since I bought this new phone, such as where I use it, the carrier, etc. I have pulled the battery numerous times to see if that solved the problem, but it continues to happen regularly.
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Aug 16, 2012
I live outside the US and own a Blackberry Bold 9700 which has Blackberry Enterprise Service; I recently purchased a Bold 9930 unlocked from verizon in the US and wish to use it instead of my old 9700. How can I go about switching the Blackberry service from my old phone to my new 9930?
I am able to make calls with the 9930 but have been unable to activate the Enterprise service on it. I have tried using the desktop software to switch devices but that seems to have only transfered the data from my old phone to the new one.
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Aug 13, 2012
I bought my BBB 9930 several months ago, today my phone did not start. I tried everything, taking battery out for about an hour, direct connect to PC etc..Every 20 seconds the blackberry logo and bottom bar will slightly light up (faded low low light) and disappear right away then 2 seconds later the red light will turn on and off and then the same thing will happen again 20 seconds later into a loop.
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Sep 28, 2012
my bb 9930 BIS can't working at Malaysia.
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Jan 7, 2011
I just bought a telus blackberry, can I wipe the os to make it the wind one? is there a difference? Also will it need an unlock code still?
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Nov 9, 2011
where I can get a replacement key? I called RIm and they don't sell them and verizon wants to give me a new phone and I dont' want another phone.
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Mar 28, 2010
My device keeps turning itself off and wont come back on, when I get the battery out and back in, the phone turns on and back off again. But when I connect it to my laptop via a USB cable the device does not turn off.
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Dec 29, 2011
I just received a brand new blackberry 9930 and it is not working with the SIM card I have in the phone. I live in Jamaica and I am using a Digicel SIM card. The original carrier of the phone is Sprint. The phone is unlocked and I have the MSL code and I inserted it and the phone rebooted and nothing changed.What I see on the main screen of the phone is "SOS" in the top right-hand corner and sometimes "searching for GSM" comes up and then it goes back to SOS and if I try to dial a number it starts to say "the call could not be connected, try again".When I go into the "Mobile Network" option it says
Data Services: On
While roaming: On
Mobile Network: DIGICEL
Network Selection Mode: Automatic
Network Technology: GSM/UMTS
Network Mode: 3G & 2G
When I go into the SIM card option it says:
SIM: Disabled
Network: Disabled
Network Subset: Disabled
Service Provider: Disabled
Corporate: Disabled
how to get my SIM card to work in my phone, by the way the SIM card works in another blackberry phone so it might not be the SIM card.
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Dec 10, 2011
i have a problem with my 9930 not connecting to BIS. i'm in nigeria and my phone runs on the MTN Nigeria network. I have noticed this is now a common problem with 9930s running on thesame network in nigeria. the phone is a 9930 verizon running OS 7 on the MTN N network. i have used this same phone in glasgow the last time and it had no problems but on returning to nigeria the BIS stopped working. i dont have any other problems with this phone as much as i know.
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Jul 17, 2012
Just bought a Bold 9930 and also a MacBook. Now, my question is if I can sync my phone (addresses, documents etc) both when I am using my MacBook (when travelling) and at home with my PC?
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Dec 21, 2011
I got this blackberry bold 9930 on my Trip to China, on getting back ,its unable to access rim network.Kindly assist with the below details in letting me know what the issue may be and what can be done. I can receive calls and sms on the phone, but can't do blackberry messenger and other social.
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Jun 13, 2010
I am kind of concerned about the lack of App space I have on my new 9930. I have a some apps (facebook, twitter, poynt, BB news, BofA, evernote, wikitude, scoremobile, google maps, BBmaps, IMO, Bridge, SayIt and maybe a couple of other small ones) but before this last upgrade to OS 7.1 I was always around 200MB left, which still isnt great but its better than what I have now after the upgrade which is 140MB. Does anyone else have this problem? Its great that they increased the internal storage to 8GB but that does no good when you cant use it for apps, and besides I have a 32GB SD card in it so I dont need that 8GB for media storage. Is there anyway to increase the amount of storage without deleting the apps i have? I have these apps because I use them. I had the same apps on my 9650 and actually had more room 250MB or so.
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