BB Bold :: 9930 Keeps Shutting Down And Rebooting
Mar 26, 2012
I have had multiple Blackberry devices over the past 10 years and received the 9930 about 3 weeks ago. I am on my second 9930 now (yes-within the 3 weeks) and the same thing keeps happening. The device turns off and recycles constantly. I pull the battery, wait 3-5 minutes, allow it to re-boot, and make sure there is a charge. Once I pulled the battery and left it out overnight. The device was completely uncharged after I re-installed the battery so I charged it for 24 hours. Nothing has changed and the original issue is still occurring. I have watched Verizon take these out of the box and set them up so I do not believe them to be refurbished.
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Dec 31, 2011
my bold 9700 keeps shutting itself down and rebooting quite often, does anybody know why it might be doing that?
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Oct 1, 2012
Last January I bought my BB 9930 Bold. At first it worked well but a few months ago it started rebooting in as a loop. I tried to fix it by removing battery and then it never came back.
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Aug 7, 2011
They will automatically shut down and reboot. It seems to be very sensitive to being set down, even into my purse. It is random and can happen constantly or just a few times a day. It is showing the water damage indicator on the battery, but neither phone has really every been wet. The person at our retail store said it is very sensitive to humidity -(such as being in the bathroom during a shower) and we have had very high humidity levels in our area lately, but that seems rather extreme that our 2 1/2 month old phones can't stand the heat and humidity? They are both working properly if we can get them to stay on.
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Jul 1, 2014
My phone is powering down on its own and rebooting on its own. I have tried restoring to factory settings and resyncing from a back up and it didn't work. There r several codes under my Diagnostics and usage. What's wrong with my iPhone5?
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Sep 1, 2015
Recently, my phone has started to reboot during calls. I'm talking away, usually to a client, and the call stops. I look down, and I'm back on the white start-up screen. It's pretty random when it does it, though it does seem to do it a bit more often when plugged in.
I use my phone in the car a lot, so Bluetooth is always on. I'm running 5.1 since it was released. I did not do a factory reset when I did the upgrade.
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Aug 10, 2010
I have a Gravity 2 which is randomly shutting down and rebooting.Anybody else here experienced the same issue, and if so is it correctable? Network = WIND Is there newer firmware available for it?
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Aug 13, 2011
My Storm 9550 keeps locking up and shutting down then coming back on with a white screen with a RESET message.
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May 18, 2012
I've had my Triumph since last August. Actually it's my 4th one. Starting just a few minutes ago, it started shutting down, rebooting, and before it's completely up (lock screen is shown, but 3G service indicator isn't shown yet or my weather bug notification at the top of the screen) it shuts down again and goes thru another boot cycle. It doesn't stay booted long enough to do anything, including a factory reset. Because of it's age, I doubt there is any warranty is there?
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Jun 26, 2012
Does blackberry phones have an 8 month life span? My phone has been freezing and then shutting down. Hard restarts don't work! Don't have much data on the phone
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Feb 4, 2012
I've seen some fixes for this error on other OS versions, but none specifically for 7.0 on the Blackberry Bold 9930. I was trying to download My Verizon Mobile and got this error.
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Sep 13, 2012
My device keeps turning itself off and wont come back on, when I get the battery out and back in, the phone turns on and back off again. But when I connect it to my laptop via a USB cable the device does not turn off.
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Apr 8, 2010
I routinely back up my 9930 on my Mac, but tonight I kept receiving the error message,"BlackBerry desktop software failed to backup your BlackBerry device. The device was disconnected. Reconnect your device and try again." So I did . . . three times. Same message each time. I downloaded the BlackBerry Desktop Software for Mac again, even though it said I had the latest version already installed. I tried the backup once more; same error message. Has the software changed versions or updated? What should I do to correct this?
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Jan 24, 2012
I can't get my 9930 acces to the BIS, it doesn't get the Host Routing Table. I already contacted my carrier and their solutions don't work (like what the call the 'provisionning' etc) When I put my sim card in a friend's BackBerry it works very well (BBM, the browser.) but it doesn't with mine!
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Oct 28, 2011
I have the Blackberry Bold 9930 with Verizon - love the phone, but the emails often don't go through the first time and I have to hit resend once, twice or three times. This doesn't happen every time, but at least 3 or 4 times a day. Is this a known problem with Blackberry or do I have to contact Verizon? Nothing has changed since I bought this new phone, such as where I use it, the carrier, etc. I have pulled the battery numerous times to see if that solved the problem, but it continues to happen regularly.
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Aug 16, 2012
I live outside the US and own a Blackberry Bold 9700 which has Blackberry Enterprise Service; I recently purchased a Bold 9930 unlocked from verizon in the US and wish to use it instead of my old 9700. How can I go about switching the Blackberry service from my old phone to my new 9930?
I am able to make calls with the 9930 but have been unable to activate the Enterprise service on it. I have tried using the desktop software to switch devices but that seems to have only transfered the data from my old phone to the new one.
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Aug 13, 2012
I bought my BBB 9930 several months ago, today my phone did not start. I tried everything, taking battery out for about an hour, direct connect to PC etc..Every 20 seconds the blackberry logo and bottom bar will slightly light up (faded low low light) and disappear right away then 2 seconds later the red light will turn on and off and then the same thing will happen again 20 seconds later into a loop.
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Sep 28, 2012
my bb 9930 BIS can't working at Malaysia.
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Nov 9, 2011
where I can get a replacement key? I called RIm and they don't sell them and verizon wants to give me a new phone and I dont' want another phone.
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Mar 28, 2010
My device keeps turning itself off and wont come back on, when I get the battery out and back in, the phone turns on and back off again. But when I connect it to my laptop via a USB cable the device does not turn off.
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Dec 29, 2011
I just received a brand new blackberry 9930 and it is not working with the SIM card I have in the phone. I live in Jamaica and I am using a Digicel SIM card. The original carrier of the phone is Sprint. The phone is unlocked and I have the MSL code and I inserted it and the phone rebooted and nothing changed.What I see on the main screen of the phone is "SOS" in the top right-hand corner and sometimes "searching for GSM" comes up and then it goes back to SOS and if I try to dial a number it starts to say "the call could not be connected, try again".When I go into the "Mobile Network" option it says
Data Services: On
While roaming: On
Mobile Network: DIGICEL
Network Selection Mode: Automatic
Network Technology: GSM/UMTS
Network Mode: 3G & 2G
When I go into the SIM card option it says:
SIM: Disabled
Network: Disabled
Network Subset: Disabled
Service Provider: Disabled
Corporate: Disabled
how to get my SIM card to work in my phone, by the way the SIM card works in another blackberry phone so it might not be the SIM card.
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Dec 10, 2011
i have a problem with my 9930 not connecting to BIS. i'm in nigeria and my phone runs on the MTN Nigeria network. I have noticed this is now a common problem with 9930s running on thesame network in nigeria. the phone is a 9930 verizon running OS 7 on the MTN N network. i have used this same phone in glasgow the last time and it had no problems but on returning to nigeria the BIS stopped working. i dont have any other problems with this phone as much as i know.
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Jul 17, 2012
Just bought a Bold 9930 and also a MacBook. Now, my question is if I can sync my phone (addresses, documents etc) both when I am using my MacBook (when travelling) and at home with my PC?
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Dec 21, 2011
I got this blackberry bold 9930 on my Trip to China, on getting back ,its unable to access rim network.Kindly assist with the below details in letting me know what the issue may be and what can be done. I can receive calls and sms on the phone, but can't do blackberry messenger and other social.
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Jun 13, 2010
I am kind of concerned about the lack of App space I have on my new 9930. I have a some apps (facebook, twitter, poynt, BB news, BofA, evernote, wikitude, scoremobile, google maps, BBmaps, IMO, Bridge, SayIt and maybe a couple of other small ones) but before this last upgrade to OS 7.1 I was always around 200MB left, which still isnt great but its better than what I have now after the upgrade which is 140MB. Does anyone else have this problem? Its great that they increased the internal storage to 8GB but that does no good when you cant use it for apps, and besides I have a 32GB SD card in it so I dont need that 8GB for media storage. Is there anyway to increase the amount of storage without deleting the apps i have? I have these apps because I use them. I had the same apps on my 9650 and actually had more room 250MB or so.
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Nov 29, 2012
I have a blackberry bold 9930 (provided by Verizon) that wont turn on. I checked my messages on my device before going to bed and charging it for the night. Left the phone on the charger throughout the night, woke up, went to check my messages, and the phone was no longer turning on. I dont know what happened during the night.Went to Verizon: the guy gave me some bs about how the phone has had water damage (as evident by corrosion on the charger insert location). I have since been told that there is in fact no water damage (the item that is supposed to turn red when there is water damage is still white) and that the corrosion is merely the fact that I use the charger.
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Jun 25, 2012
For the past few months, the LED light never blink when the battery became low. It always suddenly shuts down the blackberry even though I don't use much of the battery yet. Last week, it became worse. It happens few times a week. So a few days ago i decided to update the software and restore my blackberry..
Afterwards, it became worse. My phone keep shutting down even though battery is still 85%. It wont turn on even if I press the power button. So I took off the battery and insert it back in and after rebooting, the battery will be left with 50%. This is a software problem, virus or battery problem?
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Nov 12, 2011
I'm just wondering if anyone has had this one problem as well. I literally just upgraded from the 9700 to the 9900, less than a week ago. Havent had much time to put all my contacts onto the new phone and only added a couple of appsOn tuesday, my phone just randomly shut off while i was texting someone. After restarting it, i was on a web site, reading and it randomly shut off again.o, in total i believe my phone has randomly shut off on me about 6-7 times since Tuesday. I thought it could be a battery life thing, but i had a minimum half battery each time and the phone turns back on right after it shuts off.ll the software for the phone is all up to date. Just wondering if there's a solution? maybe did I just get a "lemon" for a phone? Maybe should I take it back to Bell or what should I do?
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May 10, 2012
Brand New Blackberry only a few months old. ATT Bold 9900. All of a sudden in the last couple of days, it has been shutting down randomly. It starts right back up but within a few hours it will shut down again. Also can u back it up without plugging into computer?
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May 24, 2012
When I tried loading the software, it say unable to connect to JVM, did every step available online and it does not work. I am from South Africa and they say I need to get a swop out phone from U.S RIM as is was from a faulty batch?
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Nov 9, 2011
I have charged my brand new Bold all night, and all I get is a slow red light, blinking on and off. Tried battery pull, plugging in with charger connected, no battery, and connecting to usb.
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