BB Bold :: 9700 Stalls On Splash Screen After Email Update
Jul 11, 2011
I used to have account but haven't posted in a while and can't find the info (and won't recognize my email). I will try to give as many details as possible. I have a BB 9700 with OS6 on Rogers Canada. I wanted to add a new email, so I went into the email options and it told me I needed to install an update. I said yes. It asked me four or five times to verify something (I forget exactly what it was), but it wasn't something I thought I should be worried about. It then said it completed and asked to reboot. So, I said yes.
It rebooted and the splash screen came up. The bar loaded all of the way and then it stalled for a while. Afterwards, I got an error (I believe it was App Error, but I didn't write it down because I thought it would happen again). Now, I tried to reboot in safe mode and my phone has hung on the splash screen, loaded to 100%, for over an hour. Should I wait longer? What should be the next step? I would rather keep my data (last backup was over two weeks ago.)
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Jan 26, 2010
I started out with the problem that I cannot use internet or receive text/bbm/emails on my phone. I called Bell's tech support, and they had me download the new OS (which I had) and if that didn't work, use the security wipe.So, I did that.Now that my bold 9700 has been reset to the factory settings, I am trying to add my hotmail account back onto it so I can add my bbm contacts. However, when I try to go to the "email set up" my ONLY option is to add a work email account with the BES. Not at all what I want.As a side note, I also noticed that the "wireless update" option is now missing from the options menu. Also, my bb browser goes to the Bell mobile portal instead of the old homepage. Not a major issue, but just noticed the differences.
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Jul 8, 2010
On June 10, I received a notification that there was a new update available to the Internet e-mail setup application. I can't access my em-mail settings without downloading the update. I downloaded the update, and, after rebooting, there was an error message saying the software couldn't be found! There was nothing on my phone besides a white screen with a long list of software file names. I couldn't go past this screen, make phone calls, text, or even power down without pulling the battery out! BB Tech Support was able to help me reinstall the operating system and restore evertyhing through the desktop software (sadly my last sync was 4 months ago so I lost all of my apps).To this day, it still prompts me to download the update when I try to access the E-mail Setup application. I don't remember what version the update was on June 10 but the version showing is 6.11.0419.0755. I need to access this application but I'm terrified to download the update.
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Apr 19, 2012
Is there any simple code to create a splash screen.
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May 17, 2015
Is there a way to make it so every single time you come in wi fi range, a notification won't splash across the screen?
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Apr 11, 2012
but I can access no functions, cannot even shut it off without battery pull, and while the desktop manager recognizes the phone model and PIN, it never finishes initializing. I am desperate for the data contained within the contact records in the address book (addresses, birthdays, anniversaries, grandchildren's favorite colors, etc), and the seriously dependent data in the Password Keeper app that came on the phone.
Because I presumed this unlocked Verizon phone (which I've been running on AT&T for 2+ years) to be, for most intents and purposes, dead to me, I've replaced it with a Torch 9860, and hope to to perform the phone-to-phone function, but I can't move forward from here. I am not technically knowledgeable - really, technologically challenged
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Dec 17, 2010
My Blakberry Storm 9500 hang/stuck after reboot.. It didn't get pass the vodafone splash screen.. I did battery pulled many time, but still ending hanged/stuck at the vodafone splash screen.
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Apr 9, 2010
Well I have the newest Tour firmware and everything was working fine until this morning when I did a battery pull. It goes through the boot up process but then it gets stuck at the splash screen. I removed my memory card to see if that was the issue but it wasn't. Do you think downgrading the firmware will fix this issue?
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Oct 20, 2015
So 2 days ago I received the OTA update for 6.0. Yesterday when my battery was low the device turned off unexpectedly. When I finally had a chance to plug it in the phone went into a BOOT LOOP. After not being able to get into recovery mode because of continued resetting. I looked up several videos and posts from Nexus users with the same issue. I found the solution to be tapping the power button repeatedly till device is fixed. It sounded absurd but it worked and the phone stopped resetting and started to charge as normal. I let the phone charge for about an hour and then proceeded to turn it on.
At that point it was then stuck at the Google logo. So after about 15 minutes of waiting I decided to do a hard reset. When doing so I an encountered an error which I am unfamiliar with. I have a picture of what it tell me but can't seem post it on the forum. IT SAYS:
Supported API: 3
E: failed to mount/cache (Invalid Argument)
--Wiping Data...
Formatting Data...
E: failed to mount /cache (invalid argument)
Formatting /cache...
E: failed to mount /cache (invalid argument)
E: failed to mount /cache (invalid argument)
E: failed to mount /cache (invalid argument)
[code]....
After it did the wipe it got stuck at the new splash screen.
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Dec 7, 2015
I've followed instructions in from this thread [URL] .... and flashed the supersu from the recovery without reading not to flash. Now I'm stuck at the google splash screen. How to recover from this?
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Dec 17, 2012
I just received a SIM-free Lumia 820 delivered from Germany.
When first switched on, it displays what I assume is a Vodaphone splash screen of some sort. This appears before the NOKIA logo (which in turn appears before the blue Windows Phone 8 splash screen).
My current phone (Lumia 800) came from Italy and the about page shows that the original carrier was WIND, but in everyday use, there is no visible consequence.
On the 820, there seems to be some kind of carrier branding embedded deep into the phone. On the 'Extras + info' page of settings, in the additional info block, it says Mobile Operator Name VOD-DE, which is presumably Vodaphone Germany.
I tried re-setting the phone completely, but this behaviour remains. Can I do anything to get rid of this pre-boot splash screen? It's not a really big deal, but this kind of stuff irritates me beyond reason.
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Mar 12, 2010
The Ovi Store on my 5530 XM Games Edition just gets stuck on the splash screen and the store itself doesn't even load. How can I fix this?Also I was browsing the Nokia Store and I notice that there is a Nokia Music Headset HS-45, AD 54.....I was wondering if this fully works with the 5530 XM Games Edition because the main reason I want to get this is for music control....And also, does this headset have a mic in it?
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Jun 8, 2015
Had my Nexus 5 for about a month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.
Sometimes it gets to the the 4 color circles then shuts off...
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Nov 27, 2015
Some reason a monster energy wallpaper from zedge somehow turned into a splash screen that won't go back to stock even after Odin flash stock multiple times .It was only a wallpaper at that point now after Samsung boot then the monster energy logo then the t-mobile boot screen.Everything works fine just can't get rid of it even after multiple Odin flash to stock and factory resets
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Nov 30, 2010
Having issues with BBM - I'll send a message and it says it's delivered but until I restart my Torch it never gets received. All other apps are fine (Twitter, Facebook, Messages, etc.) - it's just BBM.
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Sep 15, 2010
In the middle of composing an e-mail or pretty much any task on my Torch it will sometimes stall and a little timer with a second hand appears on the screen.
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Aug 9, 2010
I just got a 9700 yesterday and I am in Canada. I don't see the "I want to reate or add an email address". I can't seem to find the solution to that. Couple other questions I have. I don't have a data plan, can I still use BBM and download all the apps ? Also do I need to set up an email account to download apps and use BBM ?
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Aug 21, 2010
My Bold is stuck on the boot screen (at about 75%). I've tried many battery pulls with and without the SIM and it keeps doing the same thing. I've searched what I think are all the threads on here relating to this, but I'm still stuck. I'm able to connect to the device if I run Loader.exe like a user suggested, but I don't know how/where to get software to load onto the device. All the places I've searched for an OS says I need to go into the device to find information about it. Well, I can't get into the device to do that. So, how do I know what OS to download and install? I really want to exhaust all possibilities before I have to completely wipe the device because I don't have a current backup. But, even if I wipe the device, I'm going to need to download an OS which I can't do now.
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Jul 18, 2015
On most recent version of screwd with tk gapps and I can't get wallet to load. It hangs up on the splash screen and never moves. Have tried clearing cache and data, uninstalled and reinstalled, nothing works.
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Jan 14, 2010
I wonder if anyone can help me with this problem please. I have recently purchased a BB-Bold 9700 and transferred my settings from my old Bold. I have to email addresses (both Gmail) registered which appear on my main screen. The push email works fine! However, whenever I send an email, I cannot see the sent mail in the individual email folders but only in the main messages folder which is very annoying and confusing. Here's what I have tried sofar:
1. I tried to go into options and mark "No" in the section indicated hide my sent messages.
2. I tried going into filter and ticking sent messages. They appear but once you press the back button they disappear again.
3. I tried going onto the BB website and I successfully downloaded the newest software update (5.0.0.4) but still it did not resolve the problem....
Do I need to wipe off the whole device? Can someone please help because I'm very confused and frustrated with this issue.....
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May 16, 2010
Apologies if this was already threaded. I know that many people each have their own preferences but it seemed like for the most part people liked the bigger screen that the 9000 offered.Why did RIM reduce the screen size for the 9700? Will we ever see a blackberry (besides touchscreens) that will have a bigger size again??
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Mar 21, 2010
This should be easy but has me baffled. To get to Shazam I have to go to app world and then to my world. I want to have it on my home screen but I can't figure out how to move it. Thanks in advance.
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Apr 27, 2010
Just found that there is no longer an option to reply using a different email address on the 9700. On the 8900, after you press reply, the top line says "send using" and you can click on that to choose which email to reply it with. Anyone know how to solve this issue?
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Sep 12, 2010
Plugged my 9700 into desktop manager today & was prompted to update software, which I did. Device now at platform 5.1.0.175, app version: 5.0.0.862 on Vodafone UK. I've noticed that the 'wireless update' option is no longer there.
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Jan 23, 2010
I see a lot of publicity pics of the Tour with the bridge splash screen shown, thought I'd like it for a background pic...(My splash screen is the Verizon check from the "Verizon Zen" theme).I have a custom background pic for my Tour, several actually, but was wondering how to get the bridge pic from the "Precision Zen" theme so I could use it as a background pic..Also - Is it possible to "save" and restore a loaded ROM theme??? Like, if I had the AT&T or T-Mobile "Zen" theme, could I load it into my Verizon Tour??? And if I could find a like-minded soul who wanted to swap Tour themes (Verizon, Rogers, T-Mobile, AT&T, etc), how would I swap or add a branded theme?
Just to see the bug-eyed look on my VWZ store tech the next time I pull out my VWZ Tour and ask her a question.
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Apr 12, 2010
Justed purchase from Rogers Bold 9700 v5.0.0.351, IT no help from company nor Rogers. I am getting email notification icon from BES but no email is updated or found. Rogers told me to upload the OS again and cannot delete the service books since the BES reloads them again. Unusual problem.SMS works though.
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Jun 11, 2010
Why no new email icon after I set up the email? I've got 4 email accounts, but only 3 of them have icons. If I change to another Theme (background on the screen), all the email accounts icon will appear. I am currently using the default Theme which is missing 1 email icon.
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Jul 15, 2012
I have BIS and a couple of email accounts. I've used this device for years now. This morning all POP email icons disappeared except my Gmail account. How do I get them back?
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