Xperia Z5 :: Unable To Perform A Hard Reset

Oct 15, 2015

I came across a Z5 compact that has an error that may or may not associate with faulty finger print registry.

I was unable to perform hard reset to it. Since i am stuck on the pin screen and the pin on memory didn't work.

I have attempted many methods, including the *#*#7378423#*#* method, which worked fine with the familys other M5 model fine

Pressing power and + / - didn't get me anywhere but the device was not set in dev mode or debug in the first place. When I try to connect to pc, it require me to enter pin which I can not, before I can set up the factory reset, I didn't even manage to the Google method window after.

I would like some input on higher level methods than those can be found on likes if ifixit.

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Xperia Z2 :: Correct Procedure To Update To Lollipop And Perform Hard Reset

Nov 25, 2014

I need to know the correct procedure to update the Sony Xperia Z2 from KitKat to Lollipop.These are the main questions:

1) Update via OTA or from PC Companion when the firmware is noticed?
2) When the hard reset (system repair) must be done? Before the update or after the update or both?
3) How perform CORRECTLY, STEP BY STEP, the hard reset after Lollipop update?
 
I and all Z2 users need this fondamental informations to prevent Lollipop bugs or malfunctions!We wait DETAILED answer from Sony!

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Jun 17, 2015

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Oct 8, 2015

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Jun 1, 2012

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