RIM :: New BB With OS 7 - Setting Up Email Accounts On-Device Versus Online BIS System?

In the past when I changed my BB I would login to Rogers BIS web site and click "Detect New Device" and the new BB would be detected. I would then have the service books pushed to the new BB.I recently changed to a BB Curve 9360 and logged into the on-line BIS. When I clicked on "Detect New Device" the new BB wasn't getting detected. When I went to the email set-up tool on the device, as expected my email accounts were not there. I added one email account which got added successfully. However, there was no way for me to associate my new BB with my existing BIS account. In essence, a new BIS account was created.

I had to call Rogers BlackBerry Technical Support and ask them to remove my old BB/Pin and add my new BB/Pin. As a result I had to validate all of my email accounts (and unfortunately delete and re-enter a couple email accounts because the email settings somehow changed).Unfortunately, the second time I switched my BB it seems like my BlackBerry ID profile was cleared by the BB technical support rep and I lost all my BBM contacts (and just my luck I had deleted my back-up a couple minutes prior).what's the proper method to associate a new BB with your BIS account and BlackBerry ID?