Nokia Online Services :: Unable To Update Ovi Store - Unknown Error: -12
Oct 3, 2011
Ovi Store has released new updates for E63. When i try to install the update, i'm getting an error. It says "Unknown Error: -12". i tried few times installing the update but failed.
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Mar 15, 2011
when i log on to ovi app on my e72,it keeps telling me 2 update before i can use it and when i try 2 do so it doesnt work and ovi doesnt open at all.
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Jul 25, 2012
I tried to update to latest Nokia store but when I click on update, it downloads and shows installing but it never completes.Tried after restarting the phone, it only downloads but never installs.
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Sep 3, 2011
I am very happy with my New E7 however after the Anna update I am no longer able to log into the Ovi store. I get the following error when trying to log in "Unable to complete the operation due to a connection error. Please try again later"
I cannot download or log in. Everything else is working just great its just the store which is starting to prove troublesome. I can access the store with the same user account on my computer.. Its just from my phone..
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Jun 30, 2012
More than 2 weeks appears error #400 when I'm trying to download apps from ovi store to my C5-00 MP5. I have reinstalled Nokia Suite and tried for many times. Still the same error, what to do with that? (My browser IS online.) Opening Ovi Store in Nokia Suite doesn't work too.
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Mar 1, 2012
I am unable to pay with creditcard or phone bill, i am at a loss!
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Sep 30, 2011
i even couldnt load the ovi store successfully! i can load it now but when i hv selected a app to dl, download error existed although the downloading process is nearly finished!i hv updated to Anna for 2 months, and i hv tried many methods so as to solve the problem but seems that all of them are not work! really confusing!
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Oct 18, 2010
I bought The Sims 3 HD game in ovi store on my Nokia N8 (symbian^3). When the transaction was confirming i saw an error that the verification with server has failed but i get 2 sms messages with "Thank you for buying...". In sms i can read my transaction code but i still cant download my game and i LOST MY MONEY !
What can i do to get back my money or get the game ?
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Oct 19, 2011
I'm using Nokia 5233 and getting "installation failed" error every time i download any game from Ovi store. I have done hard reset and soft reset for phone thinking it would fix this but all in vain.
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Aug 16, 2011
My N8 is running Ovi Store version 2.08.042 but I have not had any notification of a later version and if I go into Ovi Store to try to download the lastest version, it seems to be downloading but then reports a fault.History: Always Nokia since 1994 including Nokia 2140, 7110e, 6150, 6210,6310i, 6230i, N82Current: Nokia N8 (Anna) - and delighted with it!
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Mar 22, 2011
I've been pouring through forums for ages but can't find the answer. I got a new phone on the 18th, a Nokia C3-00, but when I click the ovi store app, it says "a new version of the Ovi Store is available. You must download the update before proceeding." So I click download. It says loading... Then Requesting please wait.. Then download... The "Replace version 1.8.20 with newer version 2.6.0?" so I click yes... "Application source differs from original. Continue?" Yes... "Keep application data?" Yes... Then it comes up with info "Store version 2.6.0, size: .3 MB, Vendor: Nokia, Certificate: Yes, Organization: Nokia, Country code: Note Available. So I press Accept. Requesting please wait... Downloading Store... Wait about 2 minutes and it comes up "Invalid Application" "Ok". And that's it!
This has been **bleep** me off for 4 days. I have tried doing it with Wifi and Local cell internet in 2 different countries, and it still doesn't work. I've tried pressing No when it asks to keep application data. Still doesn't work. I've tried resetting, updating with ovi suite, and updating with nokia SW updater, none of them work!
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Jul 24, 2012
i was format my Nokia C7-00 and lost my all apps in my device. After that i am updated my soft but ovi store never installed. i also try to download it from nokia.com but my device unable to installed it. now how can i solve this problem
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Sep 5, 2011
I have just bough Nokia x2-01 handset...Since i am unable to open ovi store which is in built in the handset.Even i am unable to create new account too.Whenever i have tried its shown that connection failed, but i am able to do surfing via opera so it seems that all the internet setting or connectivity is alright.I am getting try again option but it is also waterise so i can not click on it.
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Oct 12, 2011
I cannot remove the Ovi Store application in my nokia E6. I tried to uninstall the Ovi Store however the screen only "refreshes" (the selection of Ovi Store cancels) and nothing else happens.
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May 21, 2011
Since I bought this phone my browser is not loading. I can't load ovi store, it demanded for update but still it refuse to download the update
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Oct 27, 2011
I updated to the new ovi store version but after i updated it it doesnt work it says ovi store cannot connect
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Feb 7, 2012
I have just updated to Nokia Belle and I am having a few issues with Nokia Store (as are a number of other people by the looks of it).
Although I have correctly set up my access points (the update wiped them) and have selected my wifi as the access point with the highest priority, Nokia Store is refusing to connect via WLAN and is giving the warning "mobile data off - no connections made" (this is with mobile data turned off and Wifi on), clearly there is something that is preventing the app using this access point and is sticking to Mobile data only. I have re-installed the program to no avail.
I can still access Nokia Store via my O2 wap access point (priority 2) however as some of the apps I will need to reinstall are quite large I want to do this via Wifi.My browser works correctly through Wifi as does Ovi music. I have tried setting the browser to ask which access point I want to use, however to no avail.Out of interest the other programs that I have noticed do not work like Nokia Store (Mobile data turned off and Wifi turned on) are Shazaam and Weather. Not sure if there is a link.
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Sep 10, 2010
Models having the problem: Nokia E71, E72 Basically, Ovi Store keeps on Loading for sometime then gives me an error of "Unable to connect to Server". This only happens whenever i choose a WLAN connection. However it works fine on packet data connection.I was able to resolve this on my E71 with a workaround, by editing the access point information, and changing the data carrier of my WLAN to Packet data so my phone sees my WLAN as a packet data connection. I tried doing the same on my E72, but it didnt allow me to change the data carrier field.This problem prevents me from enjoying Ovi Store, because Packet data connectivity is more expensive than WLAN here in Saudi Arabia.it seems that many are experiencing the same problem and Many are suggesting to reset and format the phone or re-installing ovi store, but I will not be doing trial and error on my phone which can result in losing valuable data.it seems that Nokia has not provided a cure for this, and I am seriously looking into leaving Nokia for good, till they come up with more reliable and creative phones and services.It seems that Competition has blinded nokia about Quality which me and many others are missing lately.
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Sep 11, 2011
I have the latest (not beta) version of OVI Store on my C7 with Anna and although it was working fine after the update, I tried to connect today and the software confirms "Unable to connect to service".
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Mar 14, 2012
I am unable to install most of the application from nokia store.E.g..: photofunia, talking cat,nokia drop,etc it gives installation error....
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Mar 26, 2011
I am not able to purchase apps from Ovi Store. Its the same in both my 5800 & C7, and has been like this for atleast 3 months.
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Feb 24, 2010
Is it impossible to uninstall Ovi Store completely? I installed it on Nokia 5530, now I uninstalled all of it's components but the "OVI Store" button in menu takes me to some kind of application offering OVI Store application update... Before installation of OVI Store app it acted as shortcut to OVI Store website, how can I get this behavior back? Or is my phone FUBAR again?
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Nov 20, 2012
i am unable to download any application in ovi store, download option is nt working
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Aug 18, 2011
Anyone else having issue trying to open the ovi store after doing the firmware update to ANNA?
when i hit ovi store icon, the welcome screen loads up really fast but the appliction does nothing expect saying 'LOADING' I have performed a 'delete data and restore' this does not fix the issue. also trying to uninstal over gets you the fingers 'REMOVING CANCLED'
Nokia N95Nokia 5800 XMENokia X6Nokia N8Nokia 3210e Ollld Skool
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Sep 3, 2011
I did a hard reset thru the menu settings and downl and install anna 1+2 again but ovi store still keeps on loading, what else can i do?
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Nov 2, 2011
Since updating the OS to Anna on E7 the touchscreen on the Ovi Store application doesn't function. That makes it impossible to select applications etc or even exit the application.
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Jun 22, 2012
Apps like Molome, FlickrUp, LinkedIn etc comes under updates available section even after updating them!!
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Aug 26, 2011
I updated to symbian Anna today and my OVI store stopped working. So I try to click the icon and my browser opens up and takes me to the site to download the sis file. Once downloaded, the install starts. It gets to a point with a green bar and says : "This could take a few minutes" then it just closes. When I go to the OVI icon in the menu, it does the same thing again: Opens the browser and goes to the page for download..
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Sep 29, 2011
I just got my phone back today after being fixed so all my contacts are backed up to Ovi.When I go to sync them it says connection unavailable and when I try sync them from the computer it says it's only partially confisgured.Internet is working on my phone as I can sign into facebook and other sites I use a lot.
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Aug 29, 2011
After much waiting, I finally got to upgrade my E7 to Symbian Anna, everything is perfect but there is one flaw.All of the new-look icons have appeared except for the one for the OVI Store, it still shows the shopping-bag-type-thing that was the icon pre-Anna(I tried to re-install the software via. PC Suite, the problem still persists)
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Oct 22, 2010
I am unable to access Facebook/Twitter through Social application on my Nokia N8. I am getting an "Unable to connect to gateway. Please try again" error. I am using GPRS (not WiFi) and I am able to access internet through the browser, download apps from Ovi etc.. I tried changing the priorities in "destination" of the connection setting, tried all combination. Also, I am unable to update the Social application says "Network is not available. Please try again"Here are some details:software version 011.012custom version 011.012.C03.01social version 1.1.264LOGS1. upTrace.txt -[url]....
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