Motorola Droid Bionic :: Number 1 On Dial Pad Sometimes Does Not Work During Call

Mar 8, 2012

I just found a problem with my Bionic today. I was trying to access my voicemail and had to hit the number 1 on the dial pad during a call to enter my mailbox number.

The number 1 would not do anything during the call. All other numbers worked. If I kept trying to press the number 1 the screen would go black for a second then return with the dial pad. A factory reset did not cure it.

I went to a local Verizon store and the person there told me that this is a known issue and it only happens when the volume is up full. He then said that I have to put the volume down to 1/2 in order for the number 1 to work properly during a call

I called Motorola when I returned home and was told that this is not a known issue - they never heard of it.

Researching on Google and this Forum I have found others that have had this same issue. I have not heard of any resolution yet.

Both Motorola and Verizon Phone Tech Support recommended replacing the phone. Verizon Tech Support was supposed to call me back in an hour after my call with them to see what I wanted to do but never did. I was supposed to keep trying the number 1 after they had me force stop and clear the dialer and virtual keyboard. The problem still exists.

I only have a matter of hours before my 14 days is up at Verizon at which point I will be given a refurbished phone. For some reason I could not log onto this forum today to post this. I just now got in.

Do any other owners of the Bionic experience this? I don't want to replace the phone if they all do it. It's down to the wire now!

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