Motorola Atrix 4G :: It Keeps Hanging - Can't Get To Unlock Screen
Aug 23, 2011
I bought an Atrix 4g running Gingerbread this last Saturday (8/20/11). Over a day, it probably would freeze up 10 times. It would only freeze up when the display is off. When I go to hit the power button, the display wouldn't come up. The only way to restart it would be to pull the battery.
I read on this forum and some others that some apps could cause problems so I removed all downloaded apps (factory reset) but the problem persisted. I switched for a new Atrix from ATT and the same thing would happen. At this point I can't believe I got two bad phones from AT&T, so I feel like it must be something I have setup. The guys at the AT&T store said it could have to do with my exchange email I have setup for my work email. I configured it to not sync automatically and only manually. The problem would still persist.
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Nov 6, 2012
I recently updated my Motorola Atrix 2 to the new 4.0.4 OS. Previously, I had my phone set up so that I had to enter a pin # if my phone had been asleep for 30 minutes or more. Otherwise, if less than 30 minutes, turning the phone on (from sleep) went directly to the home screen (no swiping or unlock needed). Under the new OS, I cannot seem to keep this. Now, there is a 2-step unlock process (selecting key icon, and then unlock option -- lock icon -- in order to get to main screen). The only way to avoid this annoying 2-step process (that doesn't really add any security) is to turn off all locks, but I would prefer to have some security (i.e. through pin lock after 30 minutes asleep). Anyway to disable this annoying 2-step/swype feature when turning on phone without disabling all locks? If not, is there anyway to go back to my previous OS?
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Sep 1, 2011
Since the latest update, system version 4.5.91 android version 2.3.4, Bluetooth voice commands will no longer unlock the screen. Therefore, voice commands will not work until you manually unlock the screen. This is a recipe for disaster when using in the car! I've found several other complaints like this, but have found no solutions from Motorola. Under location and security settings I have enabled Allow Bluetooth Bypass, however this has no effect. I have turned phone off and back on. I have disconnected Bluetooth devices and reconnected, but problem still exists. The whole point of having Bluetooth in the car is the ability to make phone calls without reaching for or looking at the phone for increased safety.
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Jul 20, 2012
Basically the camera won't initialize to unlock the screen. I have to hit emergency call, then the PIN screen appears, then the emergency dialer appears, and I have to hit "back" and the PIN screen appears again. While the screen is black tapping on anything doesn't work except the silent slider. I have the button press developer option enabled for anyone who wonders why the dots are there. The face unlock had been working fine for several days.
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Jul 26, 2011
But now I can't disable vibration when I unlock the screen. The phone produces short tremors either when sliding the unlock slider or after successful fingerprint authentication.
Now, there is an option in Settings -> Location & Security -> Use tactile feedback. It only works partially. It enabled fingerprint authentication produces one short and one long vibration. When disable it is down to one short vibration. I am curious is this a bug or a feature?
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Nov 13, 2012
Can I change any of the four app launch options on the initial unlock screen? I rarely use the camera, but there is another app I would like to be able to open quickly.
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Jul 19, 2012
I have a Pattern Setup as my lock screen for my phone, and 2 out of the 3 times I try to unlock it, it doesn't work. I try to drag the pattern out, but it thinks i lifted my finger and the lines go red, like when you guess the wrong pattern, and the lines go crazy, shooting to random dots on the lock screen, making it very tempremental. When this occurs i just click the lock button to shut the screen off, and then try again. Even after I do this, it still won't work and the lock screen will go crazy.
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Nov 24, 2012
My Atrix 2, v ICS had the screen locked into 'emergancy calls only' mode, and won't unlock. I did a hot boot, cold boot, reboot, called att tech support, no luck. Haven't done a factory or master reset, and don't want to if not needed. Will accept inbound calls, but can't open anything, and MotoCast can't find the phone, Motophone tools not for this phone OS.
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Jul 28, 2012
I have the 8 digit network unlock code for my Atrix2, but when new carrier sim card is inserted it doesn't say sim not provisioned, and doesn't provide text box to enter code.Instead it gives me phone and text service but not mms enternet
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Nov 23, 2011
I was searching for topics related to this topic, describing the diference beetwen manufacture unlock vs bootloader unlock. I bought an unlocked Atrix in AT&T, so I could use it at any company or overseas. Is this mean the bootloader is also unlocked? Or these are diferent things?
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Jul 5, 2011
I have a milestone, and love the thing. Just today it started operating and running by itself. what i mean is when i unlock it, its opening applications, opening settings and just operating its self without me touching. This is not accidental cause i can see it right on my hand just doing all soughts of things like opening messages, playing music stopping and reshuffling and as if ínvisible hands' are operating it. sometimes its too fast that it hangs, becomes unresposive. i thought it was deu to the applications i downloaded
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Aug 22, 2011
I have purchased an ATRIX 4G on AT&T network. I travel frequently outside USA and would want to use this smart phone on other countries service provider's network. How do I Unlock my Phone?
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Nov 13, 2011
I bought a Atrix 2 from Moto online shop without subsidy, it's locked to AT&T network. I'm planning a long trip abroad, and would like to unlock the phone to use other carriers SIM card. But where can I get the unlock code or how to unlock the phone?
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Jun 13, 2011
If Moto does not unlock the bootloader shortly for my Atrix I will be selling the phone and moving to a Samsung Galaxy S II as soon as it's available. Moto, provide a date as to when you will provide an unlocked bootloader. I know this is a hot topic, but if you can not keep up with Development then allow me as the owner of the phone to do as I wish. Take samsungs lead and send your phones to CyanogenMod
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Feb 5, 2013
I purchased this MB886 from AT&T but never activated it with them. I went with Consumer Cellular since they do not have a contract requirement. My Sim card from Consumer Cellular worked with the phone but no other carrier Sim card will since it is locked. AT&T does not have the code to unlock this phone since I did not activate it with them. Motorola still has the code and they will not give it to me.
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May 4, 2011
having issues with the fingerprint scanner after upgrading to 4.1.83? I was on 4.1.57, and did the upgrade to 4.1.83 yesterday.This has happened a 3 or 4 times now, where it will no longer register attempted fingerprint scans and I have to unlock with the swipe + numeric code fallback option. It just displays "Swipe finger sensor.", and no matter how many times I swipe my finger, it continues to display that message. I don't get a "Swipe was too fast" or "Finger did not verify...". It seems to just stop working.If I reboot the phone, it works again, until after a while it just randomly stops working again. I have a workaround, but I was curious if anyone else was seeing this behavior after a 4.1.83 upgrade. I found it strange, because the update doesn't mention anything about the fingerprint scanner, but of course that doesn't mean they didn't tweak something with that module.
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Sep 18, 2011
I have an AT&T GoPhone account. When the phone boots up with an AT&T SIM card installed, it goes to the "SIM Network Unlock Pin" request screen. I have worked with both Motorola and AT&T tech support personnel for many, many hours to get my Atrix to accept the unlock code I have been given from AT&T (22314992). The Atrix response is always "Network unlock pin unsuccessful". The phone otherwise works beautifully after a fastboot coldboot (wi-fi, program installs & usage, etc). But one simple problem...I can not make phone calls.
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Dec 30, 2011
recently purchased a Motorola Atrix 2 from the Mot Corporate store here in the US. It works well with AT&T SIM but I wanted to unlock it for using an international SIM when traveling outside. I got the unlock code from AT&T but the phone didn't accept the code. I tried the code twice and both times, I got this message "Network Unlock Request Unsuccessful". I have confirmed the IMEI by using *#06# and matching it with the number on the back sticker. I checked with AT&T again and they said that Mot said that the original code provided is the right one for my phone.
So, I am stuck now. I don't know what I can do about this phone. I would really love to be able to use it outside the US and that was one of the reasons I paid an unsubsized price for it.Anyone else facing similar problems with the Atrix 2? Is there a software update that can fix this issue? I don't want to try the same code more times because I am afraid that it will hard lock.
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May 26, 2011
HTC has just announced that from now on, all of their devices will have unlocked bootloaders... will Moto follow suit?
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May 28, 2011
I bought a locked Atrix by amazon market place end after I bought the unlock code. When I try to unlock is displayed the message "network unlock request unsuccessfull". i'm informin a 8 digits code.
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Aug 20, 2012
THE STRING "fastboot oem get_unlock_data" DOES NOT RETURN ANY DEVICE ID. WHY?The bootloader on Motorola devices released before August 2012 is not unlockable. This fastboot command will not return a device ID or unlock data for these Motorola devices. At this point, only the devices on our Supported Devices list are eligible for the unlockable bootloader program.HOW DO I TELL IF MY DEVICE HAS AN UNLOCKABLE/RE-LOCKABLE BOOTLOADER?This depends on a few factors. First is whether the device ships with a bootloader that is capable of being unlocked or re-locked. Second is whether the wireless carrier that sells the device allows the bootloader to be unlocked, as each of our operator partners has their own policy. As new devices are released, please check the bootloader introduction page. You will be able to check whether your device shipped with an unlockable bootloader. We will be adding devices to this list regularly.As of August 2012, the only Motorola devices which can be unlocked are:
Photon Q 4G LTE (Sprint)
RAZR Developer Edition (Europe Only)
XOOM
Now above what I have bolded are my areas of concern. In particular, the second quote:First is whether the device ships with a bootloader that is capable of being unlocked or re-locked.The Motorola Atrix HD has indeed shipped with a bootloader that is capable of being unlocked or re-locked. It supports the exact same commands as the Motorola Photon Q 4G LTE does, the commands of:
fastboot oem unlock
fastboot oem get_unlock_data
fastboot oem lock
This device fits that exact definition. Running a strings.exe runthrough of the bootloader from the Atrix HD shows that it indeed supports these commands, and anyone with this device and the android-sdk can run these commands themselves. The part where the unlocking process is stuck is the Motorola "Unlock My Device" webkit, where the results of "fastboot oem get_unlock_data" were pasted into the box to get the emailed UNIQUE_KEY to put into "fastboot oem unlock [ unlock code ] " as the same process is the Photon Q 4G LTE. The site comes up with this error:As you can see, we can assume the second half of the "few factors" as the faq pointed out:Second is whether the wireless carrier that sells the device allows the bootloader to be unlocked, as each of our operator partners has their own policy.Assuming this, it is then AT&T's decision that the Motorola Atrix HD has a locked bootloader, but the device DOES support unlocking and re-locking, contrary to the first quote in this post from their faq about devices before August 2012 NOT supporting these functions.The bootloader on Motorola devices released before August 2012 is not unlockable.So my question is, will this information be able to get corrected, or is Motorola planning to make an announcement that the Motorola Atrix HD will not be unlocked because of AT&T, but that the hardware and software actually support unlocking and re-locking?
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Feb 28, 2012
I had activated the screen lock feature for my mobile. I had used fingerprint detection and the password method. I discovered that if the password is entered wrong 5 times, the phone erases all the data on the phone as well as the memory card. I want to disable this feature.When the password is entered wrong 5 times. It should just not allow the user to enter password for another 5 minutes.
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Dec 12, 2010
i am finding the phone unresponsive following an incoming call.only the volume botton helps to silence the call..screen or other bottons become unresposive till the call ends.after than screen lights get off(as usal)and upon re starting(not re booting),the phone behaves normally.this is happening random..2-3 times a week.i am using se x 10 mini pro with android 2.1 upgrade for last 1 month or so.this issue started a couple of weeks back .frequency of this 'hang' issue is increasing.the third party apps i m using are given below.
adobe reader 10.0.0advanced task killer free 1.9.3adw launcherastro 2.5.2bubble1.8.2cam scanner1.1.2color note2.1.1compas2.0documents to go 3.001google skymap1.6.1gotta go lite1.3lock enabler 0.5 betamp3 ringtone maker 1.5multitouch paint 2.5.0net counter 0.14.1opera mini 5.1.1photoshop express 1.3.1scribtor lite 1.25thesaurus1.2.1tweetdeck 1.0.5uninstaller 1.4.2winamp0.9.2Internet downloader 1.0.5zumodrive 0.9.26
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Nov 2, 2011
I have the Atrix for many months now and only witnessed a few small bugs. However my wife bought the Atrix2 and she says the screen shuts off on her when the she touches the screen. It is not a timeout setting either. It is REALLY bad when we are laying in bed and she holds the phone and i try to touch the screen...boom screen shuts off! She turns it on and i touch the screen...boom the screen turns off again. Is this some kind of security setting?
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Dec 26, 2011
I have this weird thing going on with my Atrix. I've had it for about six months and it was fine until now. What happens is that the touchscreen stops responding after it is turned off (pressing the power button) and back on. I can't unlock the phone, but the volume buttons are still responsive and I can still turn off the screen. If i reboot it (by removing the battery), it boots up just fine, with the screen working perfectly. It'll sometimes stop working when ending a call. The weird thing is that it doesn't happen everytime I turn off the screen, and when it happens, if I turn it off and back on it sometimes starts working again. It also seems to happen more frequently when the battery is low.
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Apr 5, 2011
I was a proud owner of the Nokia X6 since June 2010 till now recently. Every time I send an SMS or edit a contact, it restart itself. Everytime....
I took it back to MTNSP and they told me it cannot be fixed and they gave me a new handset.
The new handset: Now its a new problem, everytime I download software from Ovi, it start hanging, touchscreen not working. I switch it off and on again and it works for about 30 seconds and hangs/freezes. It does this everytime. I tried to delete the programs again but it keeps on doing the same thing. I tried to scan with antivirus program but still no solution
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Feb 17, 2012
i am having serious problems with my display, especially after it times out, i have to press the power button several times sometimes even up to 10 times to trigger the slider bar so i can get back into my phone.Also when a call comes thru the screen does not light up or display the answer/busy slider bar?
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Oct 5, 2012
When I use face unlock, or pattern unlock, when the phone gors to slee, and I press the power button I just get a black screen where the pattern unlock or face unlock feature should. The the only way to unlock the phone is to keep the power button press as is Im about to turn the phone off, and then cancel....then I get get the pattern unlock screen.
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Jan 2, 2012
Im a new user, just got the SE XPERIA RAY yesterday, the phone has a great feature of locking the screen during a call (whether initiated or received) until the user clicks the home button. however upon receiving calls the screen locks (black screen), the home button doesnt unlock the screen and it stays that was after the call ends, until it restarts or i remove the battery. i removed the battery, sim and SD card. I updated the software then made a master reset, nothing works... should i replace the phone? or is there something else to try?
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May 4, 2012
Bought a Nokia Asha 200 20 days back (Graphite color).
1) Echo Problem while speaking over phone, both in Sim1 and Sim2
2) White screen and Phone hanging up
The problem is once it gets hanged up, automatically switches off and never starts up again. While it starts up, only the 'NOKIA' boot logo is coming , and the handshake logo is not coming up after it. Took it to a Nokia Care center, near my house but yet after reflashing the OS with V11.56 the same problem started occurring just after a day!
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Sep 11, 2011
My boyfriend has had his Flipside for almost a year now. He has an ongoing issue getting the screen to unlock for incoming calls. Sometimes it works, sometimes it doesn't. He does not have any apps installed and, since the problem is intermittant, it's hard to figure out why the unlock slide doesn't work. I'd like for him to be able to unlock it with a different method, maybe by using the slide out keyboard. Any fixes/tips for this? It doesn't seem to be related to having water or grease on the screen
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