I moved to Canada from Saudi Arabia and subsequently updated the itunes account with new Canadian credit card and changed country to Canada.
Afterwards, I am unable to download any apps. Updatation of old apps may be a problem, but I am concerned that I am neither unable to update old apps nor purchase new apps.
When I try to download and app, I am prompted to input payment verification info on the account settings screen. The screen automatically refreshes itself every 10 seconds or so, not leaving me with enough time to input my info. Because of this, I can't put any apps on my phone.
I have a apple ID I cannot down load anthing even free stuff. It request for credit card data and after loading credt card data it says pls contact ITUNES SUPPORT what's is the problem I am facing ?
First post here, but this is the best forum I've found so hope you can give some advice.I received a new iPhone 4 through my employer yesterday, but when I tried to download the employer apps I needed from the Apps Store, I got the message that my iTunes account was disabled and I needed to contact Apple Support.
Although I've not purchased anything through my iTunes account in almost a year, I was notified by Discover Card Fraud division last week that someone had used my credit card to purchase approximately $80 worth of goods through iTunes. (The card was not used for any purchases other than iTunes.) I rarely use this credit card, but it was the one tied to my iTunes account. Luckily, Discover caught the purchase or I would not have known until I received a statement. Anyway, we agreed to immediately shut the account down and they sent me a new card and I thought the issue was resolved.
Before I even hooked up my new phone to the PC, I opened my iTunes account and changed the attached credit card to the new one. Saved with no problems, but when I go to the Apps Store I still receive the same "account disabled" message. I even tested further and cannot purchase anything including music.
So I contacted Apple iPhone Support last night and got a really great support person who became the mediator between me and iTunes Support (since you can't call them). Bottom line, three hours later, the issue was unresolved and remains unresolved today. This is a WORK phone. I am not interested in buying any music, videos, or TV shows. I am simply trying to download my company's free apps from the Apps Store that will setup my email and calendar sync. I even tried to setup a new iTunes account, linked it to my PayPal account, and used a different email, but am still getting the same message. I explained this to Apple Support, they agreed this would not work but were very vague about why.
Totally frustrated, and ready to pack up and return the iPhone, as a last resort I called the Discover Fraud number a little while ago. They tell me that this situation with iTune purchases and stolen credit card numbers is almost at epidemic levels now and has greatly increased over the past few months. Was their customer database breached?
I received an email early this morning from Apple Support telling me they are sorry for the problem and will get back to me as soon as possible, but I just don't understand why this is so hard to fix! Like I said, the bogus purchases were NOT made from my iTunes account so why isn't it sufficient just to change my credit card number and restore the account?
Sorry to sound so frustrated, but I really love this phone and want this to work. I so very much do not want to return to my Blackberry, but I must be able to get my work email, tasks and calendar info.
I just got my iPhone 4 and and was setting it up. It's asking me to verify my my credit card info. My credit card expired and I didn't want to renew it so now I don't have a credit card. Is there anyway to get my iTunes account activated again? Would a prepaid credit card work? I googled it but got mix responses, and after being on hold with apple for 40 knobs my phone died earlier. Anyways, I made a new account that works, but now I can't dl all the apps I already paid for on my original account.
I want to buy apps online, but my credit card is from outside of ireland. If I change my location to the country my creditcard is from and buy the apps I want, my phone will not download them as they are from another 'store'. I cant seem to change the store that my phone buys apps from either. I wanted to try and buy a gift certificate instead, but I can't seem to do that either without a credit card in ireland, which I don't have.
Four days ago my iPhone frost, and requested iTunes to connect. I plugged it in to computer and connected to iTunes. Then iTunes asked me whether i want to reset iphone to factory settings, and format it, and update new upgrade. I select OK. When the format and updating is done, iPhone gives and SIM card error. I think it requests its first SIM card that is already given within iphone at buying it. But i do not find that SIM Card? What am i supposed to do?
im Having Trouble Purchasing An Application on My Blackberry Curve 8530.It Says" there is a problem with your credit card authorization" but all my info is correct i dnt know what im doing wrong
so i put in visa gift card info for billing so i can purchase apps.but now when i want to download a free app it asks for billing info. i tried putting in the same info and it didnt work. i also tried using a different giftcard but evert time i send it through it tells me security code invalid .im not putting the info wrong did several times now. how can i change giftcard info or turn off the billing?
I changed my credit card for payment on my iPad, but when I try to purchase anything from apple, ie. apps, tv, etc.the prompt tells me to contact iTunes support.
I get this message when i try to sync and download my iphone, ITunes was unable to load data class information from sync services, reconnect or try again later. This has happened twice. I have not downloaded by phone in several months. The first time I got this message I did not understand I and left my phone plug in for 12 hrs and it never did anything. Today, when I got the message I just unplugged it.
I'm trying to sync my Iphone to get some new music but getting error message 'itunes was unable to load data class info'. How do I fix it (my husband's 2 devices work fine on the PC). It's driving me mental and has stopped me putting anything new on for months.
If you already have an Apple ID, you can easily use it at the iTunes Store or Mac App Store. You already have an Apple ID if you bought something at the Apple Store, registered your product online, or used the My Apple ID page.To use your Apple ID at the iTunes StoreClick Sign In.Enter your Apple ID and password, then click Sign In.Click Review when asked to review your information.Enter your billing information, a credit card will be required.Click Continue when you're done entering your credit card and billing information.
Note: You can remove or edit your credit card information at any time. Learn more about updating your iTunes Store account information.
Next All of your account information can be changed from the Apple Account Information page. To get to the Apple Account Information page, follow these instructions:Open iTunes.Choose Store > Sign In.Enter your Apple ID and password, then click the Sign In button.Choose Store > View My Account.Enter your account password and click the View Account button. To update your email address, follow these instructions: From the Apple Account Information page, click the Edit button to the right of your Apple ID.Enter your new email address into the Email Address field.Click the Done button.
My mother has a 3GS. She keeps getting a message that says she cannot connect to iTunes. She is putting in the correct PW. She tried calling Apple, but they wanted to charge her for a phone call. She tried emailing them, but the response she got did not help her situation and the rep said it was outside of her area of expertise and that was all the help she gave.