First post here, but this is the best forum I've found so hope you can give some advice.I received a new iPhone 4 through my employer yesterday, but when I tried to download the employer apps I needed from the Apps Store, I got the message that my iTunes account was disabled and I needed to contact Apple Support.
Although I've not purchased anything through my iTunes account in almost a year, I was notified by Discover Card Fraud division last week that someone had used my credit card to purchase approximately $80 worth of goods through iTunes. (The card was not used for any purchases other than iTunes.) I rarely use this credit card, but it was the one tied to my iTunes account. Luckily, Discover caught the purchase or I would not have known until I received a statement. Anyway, we agreed to immediately shut the account down and they sent me a new card and I thought the issue was resolved.
Before I even hooked up my new phone to the PC, I opened my iTunes account and changed the attached credit card to the new one. Saved with no problems, but when I go to the Apps Store I still receive the same "account disabled" message. I even tested further and cannot purchase anything including music.
So I contacted Apple iPhone Support last night and got a really great support person who became the mediator between me and iTunes Support (since you can't call them). Bottom line, three hours later, the issue was unresolved and remains unresolved today. This is a WORK phone. I am not interested in buying any music, videos, or TV shows. I am simply trying to download my company's free apps from the Apps Store that will setup my email and calendar sync. I even tried to setup a new iTunes account, linked it to my PayPal account, and used a different email, but am still getting the same message. I explained this to Apple Support, they agreed this would not work but were very vague about why.
Totally frustrated, and ready to pack up and return the iPhone, as a last resort I called the Discover Fraud number a little while ago. They tell me that this situation with iTune purchases and stolen credit card numbers is almost at epidemic levels now and has greatly increased over the past few months. Was their customer database breached?
I received an email early this morning from Apple Support telling me they are sorry for the problem and will get back to me as soon as possible, but I just don't understand why this is so hard to fix! Like I said, the bogus purchases were NOT made from my iTunes account so why isn't it sufficient just to change my credit card number and restore the account?
Sorry to sound so frustrated, but I really love this phone and want this to work. I so very much do not want to return to my Blackberry, but I must be able to get my work email, tasks and calendar info.
I just got my iPhone 4 and and was setting it up. It's asking me to verify my my credit card info. My credit card expired and I didn't want to renew it so now I don't have a credit card. Is there anyway to get my iTunes account activated again? Would a prepaid credit card work? I googled it but got mix responses, and after being on hold with apple for 40 knobs my phone died earlier. Anyways, I made a new account that works, but now I can't dl all the apps I already paid for on my original account.
I want to buy apps online, but my credit card is from outside of ireland. If I change my location to the country my creditcard is from and buy the apps I want, my phone will not download them as they are from another 'store'. I cant seem to change the store that my phone buys apps from either. I wanted to try and buy a gift certificate instead, but I can't seem to do that either without a credit card in ireland, which I don't have.
If you already have an Apple ID, you can easily use it at the iTunes Store or Mac App Store. You already have an Apple ID if you bought something at the Apple Store, registered your product online, or used the My Apple ID page.To use your Apple ID at the iTunes StoreClick Sign In.Enter your Apple ID and password, then click Sign In.Click Review when asked to review your information.Enter your billing information, a credit card will be required.Click Continue when you're done entering your credit card and billing information.
Note: You can remove or edit your credit card information at any time. Learn more about updating your iTunes Store account information.
Next All of your account information can be changed from the Apple Account Information page. To get to the Apple Account Information page, follow these instructions:Open iTunes.Choose Store > Sign In.Enter your Apple ID and password, then click the Sign In button.Choose Store > View My Account.Enter your account password and click the View Account button. To update your email address, follow these instructions: From the Apple Account Information page, click the Edit button to the right of your Apple ID.Enter your new email address into the Email Address field.Click the Done button.
I'm having a problem accepting text messages directly to my number from another iPhone. I'm on a family plan and all 3 phones are iPhone 5. This morning my mother in law was texting my wife and I (group message), but I never received anything. When I looked on my wife's iPhone I saw my number was there correctly. My mother in law can only send me messages if she sends them to my Apple ID.Â
I checked my message settings > send receive and both my number and Apple ID are checked.Â i Don't have any trouble sending or receiving messages from non iphones.
So I ordered mine from Apple.com on about 2:00 PM PDT. The status is now "Prepared for shipment". But my credit card is still not being charged. I wonder if this is normal? I never see any activity on my CC website regarding my order (no pending payment, no pre-authorization stuff). My CC is Chase.
Has anyone here done this on thier iPhone? I thought I'd seen a post or link with some good info, but can't find it now. I'd appreciate any insight anyone has. (Our home business has never accepted credit cards before but would like to start.)
i have an iphone 4 and i want to take my credit card accout off of it so it doesnt charge me for my apps i just want to use a itunes card. somehow i even went into itunes to try and change it and it wont let me do it...
So I preordered the iPhone 4 on Tuesday like around 1pm... everything went well and stuff, then I checked my credit card, and it was charged, or at least it said pending... My order status now says "prepared for shipment", and now that I check my credit card statement, I don't see the pending iPhone order there anymore. When will I get charged then? I thought it was already charged...Is this normal?