IPhone :: Facetime Activates While On A Call?

Apr 21, 2012

I can't seem to find anything on this. But apparently when my wife is on a voice call, spontaniously for no apparent reason the call will try to become a facetime call. In other words, she is talking to someone that does or does not have an iphone via voice, and the call gets interrupted as it tries to "dial" as a facetime call. I restored the software and it still does it. how to prevent it?

Info:
iPhone 4, iOS 5.1

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Info:
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