Galaxy S6 :: Unable To Connect To WiFi At Work

Oct 24, 2015

I have a new S6 on Verizon and am trying to connect to the WiFi network at my office. I'm able to connect to the WiFi at my home, but that's the only other one I've tried.

The WiFi at work uses a dual-step authentication, where you connect to the WiFi and then browse to an internet site, where you are first directed to a page where I must accept their Terms & Conditions. However, this page is never shown on my phone - the browser just said there is no network.

In fact, when I click on Connect on the WiFi entry for my office network, it says "Connecting..." and then nothing. No WiFi icon in the status bar or any error is shown.

I've shown this to our IT folks and they have no answer - they simply state that everyone else is able to connect (although I have the only S6 it seems).

I've read through the WiFi troubleshooting guide I've seen in other posts, but nothing seemed to work.

I've rebooted the phone, "forgot" the wifi and re-created it - nothing works.

The phone is running Android 5.1.1

I've contacted Verizon support and they suggested that I do a factory reset on the phone, but I hate to go to such an extreme step. Is there any way I can debug the issue to determine why it is not connecting on the WiFi?

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