Eseries / Communicators :: Can't Add A New Email Account To E72
Jul 16, 2010
I have a Nokia E72-2 and I have configured an office account (mail for exchange), gmail and hotmail email. i also had configured a yahoo account but as it didn't work, I went o the settings and removed it.
Since that day, I have not been able to add any new account to the program. Whenever I go to add a new account I open the New mailbox, select anthing on the next screen (yahoo/gmail), it promps to enter email id and password, which i do. then there is a message "detecting email settings" and then it goes back to the screen where I selected yahoo/gmail. No new account is ever added.detecting email settings
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Apr 17, 2011
I have recently purchased E5 but am unable to add email account. I start 'add email' application and follow entire process (e.g. typing my email account and password, etc.). But funny that the handset just takes me to first step again ('add email') and doesn't show my email added earlier - I even restarted the handset and checked various menu options; doesn't show anywhere.
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Apr 27, 2010
Had problems setting up two email accounts on my E72. Now set up ok, however I have been left with one of the failed accounts that I cannot remove. This account is in emails and is listed under settings but when I try to remove it it sitill remains. I can not open this account in settings either.
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May 1, 2011
I have successfully set up my O2 and Hotmail email accounts but everytime I try to set up my BT email account, it fails. Is there a way to by-pass the Email Wizard and configure the settings manually. I have the BT account set up on a 5800 and it works perfectly.
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Apr 25, 2012
In SOCIAL option on my phone when I try to open my FACEBOOK account it shows "INVALID USER ID OR PASSWORD" but I can Open My account on my PC using the same USER ID and PASSWORD. Also I have CHANGED the password TWICE and tried to login through NEW PASSWORD but still it shows same error.
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Nov 21, 2011
I am trying like hell to setup a gmail account on my nokia E6 but its not working.. i keep on getting the message 'Unable to connect with information provided. Try again.'
When i try mail for exchange, its more or less same since it keeps on asking my password without any further action.
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Nov 1, 2011
I'm using Chat on my nokia E6, but I can not sign in with my Yahoo account. But if I use another Yahoo account and sign in, it works ! I don't understand...
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Jan 17, 2010
Does anyone know how to completely delete / remove your existing MFE account on an E72?
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May 25, 2011
I bought an E7 two weeks ago and use the embedded mail programme with:
- Mail for Exchange Client (Job account)
- IMAP G-Mail (Personal account)
- IMAP GMX.net (Personal account)
Everything worked fine for one week, then my second IMAP-account (GMX) stopped syncing. In my browser I can see that there are unread messages in the account but the E7 does not download them.
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May 25, 2011
I was told the E7 does not manage multiple calendars on an exchange account. True ?
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Oct 2, 2012
I deleted my gmail account server name by mistake on my E72. It was something like, 1x-59messagingnokia.com.
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Aug 25, 2011
When using a device with Symbian Anna (ie. E7 after firmware upgrade), is there a way to start using the phone without an Ovi account? I haven't found a way to bypass the login screen without entering credentials.This is a big problem for our company, because almost none of our users have Ovi accounts and we wouldn't want to create one for everybody.
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Sep 8, 2010
I have configured my nokia E63 to sync mail with an gmail account. I have installed Mail for Exchange 3.0. I have configured mail for exchange to sync with my gmail account. I have two issues. When I configure mail for exchange, I can do an initial download of mail, calendar and contacts. However, after the initial sync when I try to do another sync a invalid credentials message appears. I don't change credentials after first sync, so credentials are correct. The second issue is that when I open a message I only see the header message, with the from address and subject but I can't see the body of the message.
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Feb 10, 2012
How do I configure email to blink the notification light when an email is received? Also, I have 3 email accounts configured: Exchange and 2 Gmail accounts. I changed the Gmail accounts to sync email every 15 minutes. The Exchange account works but not the gmail accounts. Gmail has IMAP already enabled.
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Dec 17, 2011
I've noticed several have the same problem but no answer yet. Phone E6 sw 021.014 I have 3 email accounts which all work well for one or two days, but then stop receiving. If I reboot the phone they start working again for a couple of days only.
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Oct 27, 2011
I still haven't been able to set up my GMail or Chat on my E72.
I was thinking it might be a local provider issue but I heard that Nokia messaging servers have been having problems.
What's the solution for email? Shows the "Preparing for Setup" message forever when I launch the email wizard and doesn't move forward to display options of GMail, Yahoo etc.
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Aug 14, 2011
my gmail and hotmail both are not updating to server (not receiving any emails, not updating my calendar, nothing....)
is there a bug or something wrong. it was working just ok before, and now the last update for my emails are back to 3 weeks ago.
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May 25, 2011
I have an IMAP email account. I use it to send and receive emails on my phone.The emails that I receive go to the "inbox" on the E52 and I can access that on my PC too.The emails that I send go to the "Sent items" folder on the E52 and not the IMAP sent folder.Ovi Suite will not let me download sent emails to my PC.
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Aug 31, 2011
I have an E5-00 and would like to get notifications on all my email accounts. It appears that only the two email accounts set up on your home screen will actually set tone, vibrate and envelope icon alerts when receiving new email.The advertising blurb for the E5 states 10 email accounts can be set up on this phone with push notifications. What is the point in having push enabled accounts for 10 mailboxes if only two will give phone notifications?
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Mar 26, 2011
I'm having real trouble trying to get any kind of push email on my Nokia E63. I'm in the UK and on firmware 410.21.010 with Nokia Email 9.06.16. According to the Nokia updating site this is the most recent firmware available for my serial number.The email setup just doesn't seem to work at all like the help docs here suggest. I get no option for 'Nokia Email Service' but I do get one for gmail. I can then setup my gmail box OK - but there is no setting for IMAP idle. It only allows me to set up a scheduled retrieval (at best every 5 minutes) and even then only downloads the headers so I have to manually download the message body. Does Nokia really not do push email at all?I've been using emoze as an alternative for a while - but stopped when I found that it was sending random email all by itself. And Mail for Exchange doesn't work with gmail for me - it just stops syncing after a while.
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Nov 10, 2011
For a few weeks now my e72 hasnt been receiving any emails. It's set to do so automatically. Originally I just thought it was just a small delay but almost a month later and still nothing. I have tried to receive manually, send a test email and deleted the account from my phone and reset it but nothing worked.
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Oct 19, 2011
I have only had this phone for 4 days. I set up my iinet account, set up was fine downloaded all my messages. after I did the phone update (I thing OS)it seems to have stopped, I can't send or receive. I have been through all the settings and everything seems fine. I also tried to delete the account so I could re-set it up but it was sitting on deleting mailbox screen for about half an hour so I aborted...
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Feb 5, 2012
Have been using my E6 for month with no issue. Friday my email stopped downloading from hotmail. I deleted the mail setup however now it won't set up. Have tried to set up a gmail as well with no success. It goes to configure the mailbox and then I get "unable to connect with the information provided. Try again". It has been doing this since Saturday 4th Feb.. I have upgraded the software on the phone and reset factory settings with no success.
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Jul 7, 2012
I own E6 and 701 and both phones have the same problem: at least once a day I have to restart the phones because they stop to retrieve emails every 15 minutes! It's a shame for nokia, E6 is a business phone!!! E6 has this issue since first Anna firmware and 3 upgrades didn't solve this very annoying issue! Hard reset, soft resets firmware recovery from Nokia Suite useless. I won't NEVER buy a Nokia phone, for sure.
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Oct 29, 2011
I'm running sw 022.014 anna with the first service pack from sw updater.
I wanted to check my email account settings to make sure that they're valid since my emails are not going through. This is what I get:
I go to the E-mail-Settings-My Inbox-Account settings. I get settings for mail address, pw, mailbox name, signature info, name, read status and limits.
Where can I check for SMTP server settings like server name, port and ancryption?
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Mar 27, 2012
My E7 has stopped sending emails with attached files.Emails with attachments sit in outbox and get the "Unable to open while sending" tip when I try to view/edit the email.AFAIK, nothing has changed in terms of my setup as the E7 recieves emails with attachments, sends emails without attachments. I can't seem to find any in depth settings to do with server ports and such within the mail settings anymore.
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Jun 9, 2011
i have a Torch 9800 on AT&T and I am running 6.0.0.526. When I reboot my phone, I receive a message "Uncaught Exception: java.lang.NullPointerException." Everything was fine until I did an OTA update to 6.0.0.600 last Friday. After I did the update, I could not change my theme(menu<options would pop up then close and Options<display< screen display would do the same thing) and I would get the error. I downgraded to 6.0.0.526 official and I still had the error but I was able to change my theme. I decided to trim my OS using BBHTool (have done this before with no problems). I am still receiving the error even after several battery pulls. I retrieved my event log from Crackutil and below is what shows up(5 times) for the error.
guid:0x9C3CD62E3320B498 time: Fri Aug 26 14:08:14 2011 severity:1 type:3 app:Java Exception data: NullPointerException No detail message net_rim_bb_ribbon_app-1(4D836799) HomeScreenManager handleKeyDown 0x3BF4 net_rim_bb_ribbon_app-2(4D836799) RibbonLauncherImpl keyDown 0x2512 net_rim_cldc-27(4D8359F1) Events dispatchKeyEvent 0x2B15 net_rim_cldc-14(4D8359F1) Screen dispatchKeyEvent 0x62B4 net_rim_cldc-14(4D8359F1) Screen processKeyEvent 0x92BF net_rim_bb_ribbon_app-1(4D836799)
[code]....
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Nov 29, 2011
Post update version081.003, all my emails have stopped working. Also i am unable to setup any new email account. a message pops up showing- "unable to create mailbox". i have also done the hard reset and restore factory settings,still no success. its very sad to see nokia updates tend to create more problems then solving them. is there any way to install the previous software version?
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Jul 17, 2010
I received my E72 today with the latest firmware update 031.023. I tried to set up email many times. A message shows up "No email mailboxes defined. Create a mailbox?" I click yes and then I either go to Hotmail or Gmail to setup the account. After I enter the username and password, a message shows up "detect email settings" and the screen goes right back to the [Email] screen. I do not see a separate application to check my gmail or hotmail emails and then it goes back to the beginning with a message asking me to create a mailbox.
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Jun 24, 2011
I am wondering is there any way to active my email through WiFi? I do not know why I can not? When I go through setup wizard, it makes nothing only ask about my GPRS.
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Jan 24, 2011
my nokia E90 communicator email system is not working and cannot use my ovi adress on it
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