BB Software :: Cannot Get Internet To Work
Dec 9, 2011
I have a blackberry storm 2 that was originally on a verizon network here in the US. It is now unlocked and I am using tmobile. My plan allows me unlimited internet, but this is not the blackberry plan. So simple browsing should work.
Unfortunately even after calling tmobile I cannot get the internet to work on my phone. Everytime I try to connect to the net I get this message " This is a wifi service . ensure your device has an active wifi connection and try again. "
I was given a bunch of settings , restarted the phone , and was eventually told to go to the advanced options , browser and change the default setting of hotspot browser. For some odd reason I cannot change it to anything, it remains stuck on hotspot browser with no other option. As mentioned earlier while I do not have a blackberry plan , i do have unlimited web browsing , which I cannot perform from my phone.
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Aug 13, 2010
i got a blackberry storm which was initially locked to vodaphone, but its been unlocked and is working fine but i cant seem to get the internet or any other internet related services on the phone to work.
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Mar 2, 2010
work just implemented a new censoring program that blocks sites like Internet and facebook. now i can't access those sites through the bb browser. is there any way to bypass going through work's censors and just get content directly from the web?
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Jun 21, 2011
I got my new blackberry today after my previous one had software problems and even with the same contract i can't get my internet to work, its says "This is a wif-fi service.please ensure your device has an active wi-fi connection and try again." After checking the "manage connections" option it said my wif-fi was on but instead of having the usual tick it had this symbol "-"
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Jun 23, 2012
I'm having problems using the internet on my balckberry. I bought it unlocked and switched networks recently. It was working fine, then I went abroad and when I came home the internet won't work. I contacted my service provider and they said I needed to contact Blackberry support and request that they unblock my blackberry.
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Dec 1, 2010
When I go to my browser and type something in.. Or anything that needs to be connected to the internet.. It says I must be in wifi. I don't have wifi where I am and my daughter has a BB too and she is able to connect to the internet without being in wifi.How can I change the settings so I don't need to be in wifi to access my browser?
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Mar 14, 2012
i have just brought iphone 3g unlocked and i have a virgin sim card that has unlimited data. will my internet still work ok?
Info:
iPhone 3G
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Jan 15, 2012
Neither Verizon nor Numericable, my provider in France, seem to be able to offer any tech support beyond telling me to pull the battery, toggle connections on and off, etc. I am not a techie by any stretch of the imagination, so I probably won't understand any jargon or acronyms you use in your replies, and will similarly need more detailed instructions on how to access things within my device (e.g., "just go to the host routing table!" won't mean anything to me).
1. I have a Verizon branded Bold 9650. I have unlocked it so that it is able to make/receive phone calls and texts by having Verizon provide me with the MEP code.
2. I have an unlimited data and Blackberry internet plan with Numericable, who contracts their 3G service through Bouygues. I am 100% sure of my plan, but whenever I try to open my browser, it tells me that "Browsing over the cellular network is not included as part of your current service plan. To browse the web you must use Wifi or contact your service provider to change your service plan".
3. I plan to crosspost this on the Blackberry France forums and the Crackberry forums. I hope this isn't bad manners, but I just want to get this resolved as soon as possible.
4. I have browsed other solutions but a lot of them seem to require a Windows computer to connect the Blackberry to. I unfortunately only have a Mac.
5. I've been waiting for over a week for something to change - Numericable at first told me that 'it takes 5 days to register on the network' and then to await a call from tech support that never came.
6. I would ideally like to be able to use this phone whenever I go back to the States in 7 months, so I don't want to mod it in an way that makes it permanently unusable on the Verizon network.
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Aug 27, 2011
i just bought my blackberry curve the other week and my bbm wont work. when i add people it says there pending but they dont recieve a request and the same happens when they add me?anyone else had this problem?Also my phone automatically takes a daily rate for the internet even when im connected to the wifi. is there anyway i can stop it taking my credit everyday unless i give it permission outside the wifi area?and when i try and use the internet outside my wifi the internet access is very limited i cant use facebook or pages similar?
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Jan 23, 2012
I've just bought a 8520 and I cant seem to get my internet to work.
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May 15, 2011
2days ago my internet browser on my blackberry 8520 stopped working now i cant get on the internet on my phone at all.
Is this a problem with blackberry or my network service because every other app tht requires internet is working fine, i receive my emails fine and bbm is still working aswell as other im sevices
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Dec 25, 2010
i have a blackberry 8310 and have £20.00 credit evertime i go on browser and try to get it too load up a website it justs says 'Unable to connect to the internet, please try again later. If the problem persists contact your service provider.' Now i'm not on contract but the internet still should work?
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Dec 29, 2011
my blackberry internet services wont work(BBM, browser, appworld etc) iv phoned vodafone a number off times to be told the same thing, they keep saying it will be on in 24 hours and it still doesnt work. they then told me to follow some steps which included registering through the host routing table and i didnt get a reply.
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May 2, 2012
My iphone has full bars and 4G icon but my internet has no connection.
Info:
iPhone 4S, iOS 5.1
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May 23, 2012
Once I cut my iphone on in my house, it says that it is connected to the internet, but once I try to send out text messages , it closes out and doesn't send the message. Then when I try to get into any of my other apps , they close out as well and I don't know what happens.
Info:
iPhone 4, iOS 5.1
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Jun 24, 2012
I've already tried resetting the phone. Nothing seems to work. Occasionally the internet works fine, but most times, it doesn't work at all.
Info:
iPhone 4S
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Oct 27, 2011
I have mobile internet icluded on my tariff but when i try to use it my blackberry just says that it needs a wi-fi device. How do i get my mobile internet to work??
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Oct 17, 2012
I bought a BB Bold 9700 from eBay, and I cannot get the BB internet service to work.
I do have a data plan that works with BIS. Before this i used this sim with an Android phone, hat worked just fine.And I have tried this sim on an Curve 8320, and on this one works just fine.I use a prepay card from Vodafone DE.I called the customer service from Vodafone and they've told me that it takes 3 days to activate this service (even though it worked on the 8320 imediatly).The 3 days have past, and nothing.A guy from a Vodafone shop in Germany, told me that the phone has been pre-registered before by someone else, and that I should contact Blackberry Support, but this guy didn't seem to know what is talking about.
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May 10, 2010
Can someone answer the questions below i have an X6 16gb with the latest maps 3.03.Do you need an internet connection for sat nav to work?Is there any data charges? i am on Orange.How does the gps work?
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Nov 20, 2012
I just picked up the new Lumia 920 from the Microsoft store in Canada. The phone was locked to Rogers and I was required to unlock in order to use it with Telus. I entered all the required APN settings to use Telus data but I still cannot get Internet Sharing to work. I'm having the same issue with MMS as well.
How can I get these features to work? This is a game changer and it's making regret switching to Windows Phone...
Truthfully I dont know if it's Nokia to blame or Rogers or Microsoft but this Internet Sharing and MMS issue has created a really poor Windows Phone experinece for me. Someone really needs to step up to the plate and address this.
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Nov 21, 2011
My wi-fi works fine and i use it alot, however my mobile network won't work. What do i do?
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Apr 17, 2012
I have a Lumia 900, and right now I'm stuck with the no-data bug. I'm in Canada, and we don't have the update yet.
I've never been able to get the Internet Sharing to work. I don't know if this is related to the same data bug. I've read where other people have had the same problem. So to be clear, is there anyone that has the updated software and the data bug fixed, but isn't able to use the Internet Sharing?
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Mar 29, 2012
I have a iPhone 4 WITH the Personal Hotspot package thru Verizon Wireless. When I try to connect my laptop to the Hotspot, it says its connected with excellent signal, and then say it has limited or no connectivity. If you try to open up Internet Explorer it just says that it cant connect to the internet. When i go to details, it has an IP address, but no gateway or DNS addresses. My laptop is Panasonic Toughbook 29 running Windows XP Pro with Service Pack 3.
Info:
iPhone 4, iOS 5.1
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Jan 4, 2012
I have a Blackberry 9800 Torch and my internet doesn't work, it's unlocked and it used to work fine til I change my rate plan but I do have unlimited everything in this new rate plan. My emails account work and everything else works when I'm over wifi
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Sep 12, 2011
Im downloading games to my E61i smartphone... but all these games need to load adds and therefor it needs internet everythime I want to play. So does this website offer stand alone games, where you just click and play.
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May 1, 2012
I have the Blackberry curve 8520,Its all set up with the internet package,has been for 2 months. I topped up,the £5 has come out but the internet wont work?
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Nov 29, 2011
im ain.its really maing my head hurt when my bb internet service wont work. emel cant come in,my bbm is not connected,and i cant use any bb apps at all!! i jus changed the service provider from maxis to celcom. so since the celcom line was activated few days ago, that moment my bis didnt work.
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Dec 6, 2012
I have a Sensation and have connected to my Sky broadband no problem but when i am out and about and my phone shows internet connections that are available and free it searches for ip address and shows connection but will not log onto any web page saying no connection, do not understand
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Aug 30, 2014
I have an iPhone5 (16GB - 5 GB free space available) and iOS 7.1.1. A couple of days back my apps stopped connecting to Internet. Both 3G network and WiFi connections work as google app and chrome browser connect to internet. Everything else doesn't including safari, mail, whatsapp. Notifications for almost every app work.Â
I tried the following:
1. I Restarted almost everything: router, iphone, iphone with both Home and Power switches held together.
2. I tried upgrading to 7.1.2 but I kept getting s/w is unavailable at this time error. I tried removing the downloaded software. Now I get unable to check for update (not connected to internet) error.
3. I connected to PC and upgraded iTunes to latest version, but can't figure out how to make anything, that's not working, work
4. Also, I tried removing apps that I sparingly use.
Info:
iPhone 5s, iOS 7.1.1
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Nov 21, 2012
Internet sharing does not work. I've tried the spanish keyboard thing, it does nothing. I can tether using the same SIM on my iPhone 4. I've been tethering with it for 2 years. I have seen many other reports of this issue on the internet. How long until Nokia acknowledges it?
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Nov 16, 2012
my Lumia 920 has problems with internet sharing. It will work for a couple of minutes. And then it will not work. It won't work again till I reset the phone. After a reset. It will only work for a couple of minutes. I called att support and they told me I probably have a bad phone and to bring it back. Does anyone else have issues with internet sharing? I tried some stuff I found on the internet to fix this. Downloaded the Spanish language keyboards. To no avail.
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