I can't access my phone because it is rejecting my device password. I am now at the final attempt and am getting the message that any more attempts will cause the info on my device to be wiped clean.I tried recovering and changing the device password through Blackberry Protect with no success.
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Info:
Mac mini, Mac OS X (10.7.2)
My daughter has bought today a new Torch 9810. She has entered a new device password. After a few hours she tried to enter her password, but she forgot her password.
After a read of some internet groups, the solution is simple, just type 10 times your password and the BB will restart. I know that all data will be removed, but that is no issue.
Unfortunately the BB will not restart after I retype for then times the wrong password After the reset it starting with a White screen, with a sort of document icon. Within this document icon, appear a lock and cross sign, beneath this icon there is a counter with is repeatedly showing from 0 till 100% and then start over again.
I've tried to disconnect the battery for at least 1 minute, Put in a different sim card, let it run for almost one hour, but nothing seems to work.
like when i plug my fone into my computer to update the OS how can i change that Password for that cause i dont remeber it.
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Have a Blackberry Torch...I need to change my password for my email acount. Going to "set up" doesn't work.
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I will be keeping both phones so I guess I will need seperate IDs for both?
The password that I use for unlocking the device works, because I just entered it and unlocked the device. However, when I connect it to the computer via a USB cable the same password doesn't work. The password is all letters. I do not remember ever entering a password to synch my device before so I can't remember if that is supposed to be the same password. I did try once with caplocks on just to make sure that the password wasn't all caps, but that did not work either. I'm baffled. If any others have that have had this problem could post what they learned,
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View 1 Replies View RelatedGot the Torch, paid for the BIS with my carrier... and now I can't register at the BIS site (mts.blackberry.com). My carrier says that apparently someone has already used my IMEI and PIN on that site, and they can't help me with that. They suggested I write to Blackberry support and request them to change my device PIN.
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I can't log with the Blackberry ID, I forgot the password. And I tried to create a new account with a different email and is not working. It is possible to recover a password or create a new account?
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