BB Torch :: Deleting An Old Email Account?
Nov 14, 2011
I have set up a new email account on my phone but the old one still appears as an icon etc. I have read forums about deleting the old email by going to:Options ---> Device ---> Advanced System Settings ---> Service bookBut somehow the old email has a padlock icon next to it and cannot be deleted. It says, 'The service record cannot be deleted due to your Firewall settings. Contact your wireless service provider for more information.'Could somebody advise me further because
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Dec 8, 2011
It would seem there is a bug in 6.0 Bundle 2647. I go into setup/email ccounts/internet email. After selecting internet email, it simply returns o the setup dialog. I cannot seem to get to a screen where I can delete my gmail account
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Jul 8, 2011
I am trying to delete an email account but when I click on SETUP> EMAIL SETTINGS > I am asked to enter user name and psswd. I am not given an option to view my current email accounts to choose one to delete. In addition, after I enter user name and psswd, I am then told to re-enter a user name b/c it is blank (which it isn't).
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Dec 12, 2011
how to delete an email account. When I go into set up and choose Email Accounts, it will not go into it.
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May 18, 2012
I'd like to know If I can retrieve my bb account after deleting it. And if I can't, how to register for a know one on my bb device.
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Aug 8, 2012
how to go about deleting an email account from my 9900 Bold. I have tried reading the explanation in the knowledge base, but I cannot even figure out how to Log in to the BlackBerry Internet Service account.
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Aug 17, 2011
I am having real issues with this, since I have been trying since I canned our internet service in February to delete the email account on my BB Curve to no avail.When I try to go into Settings --> Setup Wizard --> Email setup --> indicate to create or add an email address (Next) --> Next --> Enter my user name and password.... I keep getting an error message that my User name is "Blank user name. Type a valid user name.".... this is STUPID! It IS filled in!
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Sep 9, 2011
i've an email account on my bb curve 9300 , but i want to delete itWhen i try in the menu i don't found the way to do ietup-->setup wizard-->email setupi haven't "i want to add or create an email adress" , the only option available is about the creation of emails with bb enterprise server
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Jan 1, 2012
I bought my friends CS from her and we are not able to delete her email account. We have tried selecting delete, it responds but doesn't finish, it keeps saying 'Deleting account' how to delete her account?
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Apr 2, 2012
I have deleted my configured e-mail from my blackberry 8520 curve but I don't know how to remove e-mail messages which is still reflecting in the message icon at the main screen.
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Jan 25, 2010
I use a Curve 8310 as my work BB (through an enterprise server) and recently acquired a Bold 9700 for my personal email accounts. I used the "Switch Device" option on my BB Desktop Manager, to trasfer contacts from my work BB to the 9700. All this was a breeze. Unfortunately what this also did was transfer my work email folders (all archive folders) on to the 9700. So in the email application on the 9700, if I select "View Folder" from the menu key, I see a whole bunch of archive folders. I have no use for these folders on the 9700 but cannot find a way to delete them.Is there a way that I can delete all these redundant email archive folders from the 9700?
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Dec 17, 2015
I am coming from a Motorola RAZRMAXX to the Motorola Moto X Pure and have found all good for the most part. One thing I am attempting to do is to prevent email deletes on the handset from deleting email on the server account.
Update - one IMAP and one POP3 account
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Jul 10, 2011
Ok I had a yahoo email but got a lot of spam I created a new one and want to delete the old one from my torch but can't figure out
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Feb 20, 2012
how do i set up an e-mail account to be a default account if i have multiple e-mail accounts on my blackberry(torch 9800)?
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Jun 1, 2011
My Torch has been deleting my email messages that are more than 30 days old although I have made setting to keep all my messages as <forever>. I am using gmail and my messages have not been deleted on my gmail.
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May 5, 2011
I recently needed to re-add all of my email accounts, doing it in a hurry I forgot to un-check 'sync contacts' when setting up my hotmail email. I now have 300+ random email addresses in my contacts list that I cant seem to get rid of. I had a look on desktop manager and all i could do was delete all -therefore including the numbers in my contact list too...obviously i don't want to do this....just want to get rid of all of these email addresses! I have tried deleting the email account and this also doen't work!
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Nov 10, 2011
I am trying to change my email settings as i changed my email account. When i go to "Setup", "Email Accounts", then click on "Internet Mail Account", it simply circulates back to "Email Accounts". It keeps doing this repeatedly. I have done a soft and hard reset (by removing battery) and have updated software but nothing seems to help.
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Aug 2, 2011
After a short time on an Android device (which I quickly got rid of) I am now back on a BlackBerry. I used to have a Bold, now I have a Torch.Now the problem is the following: on the Bold I had one BES email (I am the IT Manager of my company) and three BIS accounts (private mails).I moved the BES account on the Torch, no problem, but the three BIS accounts do not move for some reason.
I go to Setup=>Email accounts and the device reports correctly that "A new BlackBerry device has been detected. you mustmove email account(s) to resume email delivery to your BlackBerry device. Email delivery to your old device has been stopped."Following the list of three email accounts I want on the Torch.
I click "Move" and for any single email I have a screen that says "Device change successful. Validate your email account"I type email password for each account, click "continue", receive the message "Your password has been successfully validated.", click OK and exit setup and nothing happens.I still have the BES account but there is no trace of the three BIS accounts.I go back to Setup and the procedure starts again from the beginning.I am on Vodafone UK and the three email accounts are on Apple MobileMe (@me.com)
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Jun 17, 2011
When I try to set a email account on my torch the phone crash
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Apr 13, 2012
Every time I touch the email icon to add another email account my phone freezes up completely
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Dec 3, 2011
Last night my phone kept rejecting my password which caused a security wipe out on my phone. Surprisingly my 2 email addresses were still on the phone when I tried to set up my email account via the set up option. everytime I entered the passwords to my email accounts I keep getting a message saying "sorry, unable to continue your session it does not give ne the option to delete these accounts and re-enter them and now I am unable to use my email on my phone.
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Oct 13, 2011
I had a message from Blackberry asking me to verify my email 3 days ago while all these problems with Blackberry were happening. When I go into email account I'm asked for my user name and paassword. Blackberry doesn't seem to recognize these any more, so now myemail has completely disappeared from my Blackberry (Torch 8900 with latest 6.00 update on it). I've spent over 2 hours trying all sort of things, including the '3 steps' thingy, but I can't do step 2, and it's still asking me for my username and password which it doesn't like!
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Apr 26, 2011
It was working fine earlier but all of the sudden my sms's had started to come up in the email account set. How do I remove that, I have not even checked the show text messages icon in the inbox management. I am using bb torch.
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Feb 27, 2011
My hotmail account (which I use it to register BB ID) just got blocked I want to know if I can change my registered email related to my BB ID?
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Feb 3, 2012
i need to change the email account on my phone but cant figure out how
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Jul 28, 2012
An old gmail account shows up on my Torch 9800 in Setup-->Email Accounts as an Enterprise Account. It also appears as an Enterprise Activation icon on my Torch screen. Finally, it appears on Contacts-->Select Contact List. This gmail account was once on my Torch as an Internet Mail Account, but I deleted the account (from gmail and from the Torch). It no longer exists as far as Google is concerned. It never was and never should never have been an Enterprise Account, and I don't know how it became one. How can I completely wipe this gmail account from my Torch?
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Jul 28, 2012
I used the 'arset' command recommended on this forum 2 weeks ago to delete an old gmail contact list from my Torch 9800. It worked. I had already deleted the gmail account itself from the Blackberry. While I was at it, I used arset to delete a couple of other old contact lists. It all worked beautifully until I realized there were some contacts on one of those old lists that I needed. So this morning I did a restore of my device from prior to using arset. The problem now is that the old email address I had deleted is back on the device home screen but does not appear in the list of email accounts on my device, even though in Setup it shows "Email Accounts (3)", Only two are in the actual list. So how can I delete the account if it doesn't appear in the list of email accounts?
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Nov 2, 2010
I need to access my email settings but can't remember my username or password. What do I do?
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Jan 3, 2012
I cannot connect to my email account on my Torch. To do so I need to log in. I keep getting a message that I cannot connect to the server. It is possible that I am using the wrong username or password. Is there anyway I can access this info from my computer?
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Nov 28, 2011
Blackberry sent a message it could not authenticate account password and e-mail. It is same account, password and e-mail as it has been for last two years. IT guy says change to Iphone or Android - less interface problems.
Have followed directions to a "T" and it still says "invalid e-mail address or password." IT guy confirms both still same and I can still access e-mail by laptop. In putted server host etc'' just as requested.At a loss as to how to set up e-mail FYI - yahoo and Google set up seamlessly just not with outlook. Have not had issue for past two years.
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Mar 24, 2012
I have recently synchronised my old Blackberry curve with my new Blackberry torch and unfortunately an old defunct email account has been transferred across - there was no way of removing this prior to the transfer.I have created a new email account and receive emails to this address, however, when I try to send an email, I have the option of chosing which account I use to send this from. I can cope with this, but what I cannot do is forward a received email onto someone else as my phone just appears to automatically select the old email address as the default one and I no longer have this email account. I cannot remove this from my phone as when I have tried to "delete an email address" the old address is not shown anywhere no matter where I have looked.
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