BB Torch :: Can't Upgrade A Paid App On New 9810
Nov 1, 2011
I just upgraded to a 9810. My favorite app from my old phone was just released for the 9810: My-Cast Weather Premium. I can download the one-day free trial just fine, but I when I try to purchase/upgrade to the paid version, I get an error message: "Purchase Service Error. (Error ID 30220). This happens whether downloading by phone or computer. I called the developer (Garmin), and they said it was an internal Blackberry error. Appworld confirms that My-Cast is compatible with my 9810. I have a similar problem when trying to get the 9810 version of Callblocker Pro (which I'd also had on my old phone).
I can download any free app, or any paid app that I haven't paid for previously. I've upgrade the OS, and everything else I can, to the current versions. Near as I can tell, something about the download process doesn't like the fact that I own/owned a previous paid version of this app.
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Jun 15, 2012
I have a 9810 from ATT with OS 7.0 , when I tried to update OS to 7.1 using BB Desktop software , there is no 7.1 version available. The only update available is a higher version of 7.0. What should I do to get OS 7.1 ?
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Apr 6, 2012
We have a Torch 9810 and it's always freezing so we tried to upgrage the OS wirelessly.It downloaded the upgrade, started to backup before the upgrade but freezes in the backup.When we remove the battery to re start the phone it goes back to the upgrade and freezes at the backup again.How do we stop this so we can use the phone ?
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Aug 24, 2012
I upgraded my Tourch 2 (9810) os to 7.0 Bundle 2406, n since then, my phone does not ring except i remove battery, n den after 2 or 3 calls, it will stop ringing.
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Jun 21, 2012
opying contacts from a Bold 9810 to another 9810.Using the BB Desktop Software I did a full backup of the device (which contained 400+ contacts), then did a full restore on a new 9810, but only 200 contacts were copied over.Next I tried to do a selective restore, but although the 400+ contacts were in the file, it was grayed out and could not be selected. How can I get all the contacts into the new 9810. (Side note: I was able to restore the 400+ contacts to a BB Bold).
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Sep 21, 2011
I purchased an app and it was uninstalled as i was having problems with it.Anyway, when i tried to reinstall it, i'm getting the following message:'purchase service error - (error id: 30220)'
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Feb 16, 2012
Trial period for the Syncamatic sync between BB Torch and iMac worked well. Have paid subscription via BBapps but not recievedLicense key number and am at a loss who to contact as there does not seem to be a way of emailing BB apps.
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Aug 18, 2011
I had to wipe my Torch clean and now my apps are gone. Is there a way to reload them without having to pay for them again?
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Apr 9, 2012
Is there an upgrade available for the Torch 9810 from 7.0 to 7.1 yet?
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Sep 5, 2012
Got new Torch 9810 and cannot download paid apps Get error 35005 Wrong price. Did reboot?
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Jul 11, 2012
I can not log in with my Blackberry ID from my Torch 9810 although the log in works via Internet.
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May 10, 2012
i recently saw on the website my phone can upload os 7.1 so i downloaded it to my pc but when i connect to desktop software and check it says no uploads available. I then tried doing it from the handset via options and again says phone software up to date. I am using os 6 but cant work out why it wont let me update to 7.1
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Nov 13, 2012
i bought a 9810 and this is what happens: i connect it to the charger, then the red led turns on, eventually it goes off and a little sand watch appears for like 5 seconds, disappears, and the process starts all over again.
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Mar 25, 2012
<y bb torch 9810 keeps rebooting and have also tried several times by removing the battery and start again but in vain.rebooting still goes on
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May 28, 2012
I just got a new Blackberry Torch 9810 and it won't let me add contacts. I scan someone's barcode and it says pending on my end but they never receive the request, we tried it the opposite way and it says pending on their phone but I don't receive the request.
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Feb 4, 2012
I keep getting an "Error 102 Reload Software for furhter information [URL]" message. There is a Reset button below that and when I press it, it just tries to restart my blackberry. It will load to a certain point and then come back to this Error message. I went to the website it suggests and it tells me to go onto my Blackberry Desktop Manager and reload my software. I tried to do this, but my Desktop Manager and my smart phone will not connect and so I can't reload my software.
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Jun 19, 2012
I am currently on 7.0.0.261 (B1346) with no attached carrier. I see "no updates available" option when I try to update.
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Nov 20, 2012
the phone was fine all along but all o sudden it does not wat to o on at al,no light nothing, i even swopped batteries but still nothing.
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May 19, 2012
My BB Torch 9810 is less than 3 months old. Yesterday Morning, I observed that it went off. I thot the battery was down, so I decided to charge it. Then it began the booting and rebooting and has not stopped till now. My BB pin is (personal info removed) perhaps there is something remotely that can be done.
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Jan 23, 2012
I was so excited to have a Blackberry device and my choice was the Torch 9810 mainly for 3 reasons.
1- The big screen.
2- The touch screen with the sliding keyboard.
3- Latest OS.
As I watched and read so many reviews about it and compared it to the Bold 9900 and the Torch 9860. The reviews for the Torch 9860 were somehow negative, and the sliding keyboard was a win over the Torch 9860. Bold seemed to be a good phone but the bigger screen was again what made me go for the Torch 9810.
For a new Blackberry user like me, I couldn't really figure out much differences between the three phones.
Unfortunately the Torch 9810 is not yet here in Egyptian market and I was about to buy a Bold 9900 till I noticed it would be locked to my carrier and then I changed my mind. I asked a family member to buy the Torch 9810 for me from the UAE and I finally got it one week ago.
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May 9, 2012
my blackberry torch 9810 doesn't turn on.
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Sep 12, 2011
i have blackberry torch 9810...my phone is not turning on , i dont known why battery is full only , i have changed battery from other tourch even i changed the battery not turing on? when i turn on torch 9810 the red led light is on for 3-4seconds , then its red led switch off , after that cursor running middle of the screen
again and again come like this , but its not turn on? i have backup my blackberry before itself..how to restore the OS or hard rest.
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Nov 17, 2011
Phantom calls. Rings once or twice, screen doesn't light up, no call on call log. No alerts set up. Tech support says to get an new telaphone number. I've had it for 12 years. That isn't going to happen.
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Jun 26, 2012
oops my torch 9810 got wet. It seems to be completely dry now. the red marks on the battery and on the device are still there, but it won't power up. What can I try? I've plugged it in to the charger and to the computer--still no luck
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Dec 5, 2011
how can i update my Torch 9810's OS to OS 7.1?
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Dec 29, 2011
My phone keeps freezing up with the system is busy symbol. Its been happening every other time I try to scroll or hit a key. I wait and/or take the battery out tounfreeze it. This makes my phone practically useless.
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Dec 5, 2012
I've been having trouble charging my 9810. When I plug my phone in the charging bolt doesn't show up on the battery, instead I get the usb symbol on the battery. I have to keep unplugging and then plugging my phone and after several tries the bolt shows up and it begins charging my phone.
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Aug 20, 2012
My brand New Tourch 9810 keeps on freezing up - I have to take the battery out in order to get it working again - I can not get onto Facebook, my BBM's doesnt go through, Sms' doesnt go through and when I tried to make a call it says - Call failed. I can not receive calls either - it goes straight to voicemail.
I can not send pics via BBM either - although it show send on my side - the receiver never gets them.
I really like Blackberry but are so frustrated that I want to get another make of phone!
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Apr 26, 2012
I've got a new 9810, uploaded V 7.1.0.267 the GPS is not working.Location On Location Aiding Enabled
It will update however shows Number of Satellites:0 Maps location is intermittent BlackBerry Traffic shows aGPS
Went to Device/Device and Status/typed "test" Performed GPS test,result: timed out
Does this mean it's a hardware issue?BB is on an enterprise server on Telus network
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Jun 30, 2012
yesterday i tried to upgrade my whatsapp and after upgrading i restarted mt phoe ...but after that when it reaches 60-70 % of booting it gets restarted again...
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Sep 18, 2011
I have recently bought a Torch 2 (9180) phone with OS 7 from a retailer in India. However, I have been facing some problems from day 1 of the purchase. A summary of some problems is as under:
1. On clicking power off icon or pressing power off button, the phone does not shut down completely. It goes in somewhat standby mode and by just pressing the power button again, the phone starts as if only the screen had been turned off, i.e. the processor still keeps on working. Is it normal for OS 7 users because a friend has 9800 with OS 6 and it switches off completely on pressing the power off button and boots again when the power button is kept pressed? Also, if this is true for OS 7, then is battery pull the only way to completely switch off the phone?
2. The screen has stopped rotating automatically without disabling it!
3. The led light (white coloured) keeps on continuously flashing and drains a lot of battery life. I am unable to switch it off.
4. The phone has started hanging/freezing for 10-20 seconds each time I want to use any app.
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