BB Curve :: Unable To Connect BIS/BES?
Sep 9, 2011
I got a Curve 8530 earlier this week with service through Virgin Mobile. Regular phone service is working great, but I still can't connect to email. Further investigation showed that I am not connected to BIS/BES. I have followed the instructions for registering, and have 2 messages in my inbox telling me that I have successfully registered my device. I even took the battery out and put it back in, but nothing works. What can I do to connect?
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Jun 7, 2011
I'm no longer able to connect to the internet. I've been using at home my WI-Fi and now I still am connected to the network, but not getting any signal from the router or should I say the Blackberry is not able to receive the signal..Every other device is working just fine on this very same connection. Tried to erase the network, took the battery off, have been switching on and off the Wi-Fi on the BB, but to no effect...
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Oct 11, 2010
my daughters stop working so rang virgin who told us they have had a lot of calls but that was it and told her to update her software so thats wot we did now facebook wont work keeps saying that it is not part of her contract ? but was fine before and bbm still not working any suggestions unistalled and installed but still no joy with fb.
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Jan 21, 2012
I recently purchased a second hand blackberry, Rogers branded, for use on Rogers. I have a dataplan that supports BIS (Rogers reps extensively confirm), and Rogers says everything is setup correctly on their side.
I have now talked to (seriously) 27 representatives of Rogers, trying to figure this out. I have hard rebooted the phone over 10 times; clean wiped and re-installed the OS; pushed the Register Now button more times then I can count.
[code]....
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Oct 5, 2011
When I check or manage my connections it says I am connect to the web, but I can not to BlackBerry App world server, or even register with BlackBerry.
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Aug 23, 2011
Service provider say I have access to internet - I was receiving mails and BBM for a while but have now lost that as well!When connected to desktop software, it says the Browser needs to be installed,....but how to do it?I have looked under options - advanced options - HRT which list a lot of GPRS numbers, and SErvice book has ticks by various things such as Facebook (browser Config) etc?
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Apr 5, 2011
I recently got a new blackberry curve 8520 and it connected to my home wifi when I bought it, but since I inserted my new orange sim I can no longer connect to any wifi, including home network. The phone will not connect to wifi with or without a sim.
I have made a search for a fix on google and tried different things, but nothing worked. I can only choose hotspot browser as my default browser, I have no other option available.
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Aug 12, 2012
Im unable to connect to bb protect.it says connecting blackberry protect service but it's not connecting.
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Apr 5, 2011
everytime I try to connect to my internet it displays a message saying "Unable to connect to the internet"
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Feb 19, 2012
i cannot connect to my home wifi, it finds the hub but has a white line and wont connect to the wifi when i run a diognostic on the blackberry it claims the 'IP address is not valid?
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Jun 23, 2012
My blackberry curve 9300 is unable to connect to wifi. reason is failed to obtain n IP Address.
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Jun 28, 2012
I have a Blackberry Curve 9360 with OS 7 Bundle version 1555 after upgrading to OS 7 bundle version 2355 am unable to connect to wifi. am able to connect to my house wifi but not my office wifi dont understand what the problem is.
When i switch on my wifi it connect to my wifi completely and withing 3-4 seconds gets disconnected and says " Failed to Assoiciate to the Wireless Network"
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Feb 18, 2012
ive recently obtained my mobile internet back. however my mobile doesn't want to link up to my home modem, it detects it and accepts its password however it gives me the message that it is unable to authenticate.Now ive checked that the password is correct and the modem is working fine as all the other devices using it work.
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Aug 8, 2011
i'm having trouble with my wireless connection when i try to watch Internet videos, i can connect to everything else online via wireless. i can only view Internet via my mobile network!! i have spoken to my service provider and they have no restrictions in place, and tell me its blackberrys settings, can anyone help please. i relly dont want to pay to view when i have a wireless connection
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Sep 7, 2012
My BlackBerry's screen suddenly only appeared with white background.I had a new screen put in. They uninstalled all my applications and now I cant download anything. My BlackBerry Messanger is gone will all my contacts in it and App World is having trouble connecting.
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Apr 5, 2011
if anyone can tell me how to hook up to my netbook at i dont have a disk drive for the installation cd so i can do things with my phone on my net book as per upgrades for my phone put pictures on my netbook ect.
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Nov 14, 2011
I have a wireless network at my work (that is functional and works for my laptop) that I cannot figure out how to connect to with my Blackberry Curve 9300 OS 6.I can find the network, and when it prompts for the password and I enter it, everything appears as though it should work.The WiFi box is checked in "Manage connections" and on my home screen, at the top, above the time, it shows my provider's name and the WiFi network I'm connected to (Koodo - Arnason Lab <--- network name).When I try to use my browser though, I get the following message: "Unable to connect to the internet, please try again later.If the problem persists please contact your service provider." I called Koodo and they told me that this sounds like a device problem and that contacting BlackBerry would be my best bet. Is my browser set up to work via WiFi? Or is there something I'm missing about connecting to a WiFi connection?
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Sep 3, 2012
ive just had a new sim card from talk talk it has been activated and is stating on their system that the internet for my phone has been activated but im still having troubles with it they have told me on the phone to contact blackberry but im still having no luck i would like my bbm service up.
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May 6, 2011
I am 3 days Into having a 2nd hand curve bought for so no Instruction manual! I need help I can never get on blackberry App World and my response for It Is unable to connect to server, also when trying to download a new App when asked for my emal and password It says cannot verify. Email or password. I don't know what to do I have spoken to Orange to. Sort this and they told me to reinstall Blackberry App world but once again It won't accept my emal address or password!.
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May 11, 2010
I have the Curve 8520.I am a unique case of this, because with T-Mobile there is a way you can have a Blackberry without the data plan, so when I am trying to connect to the internet, it is ONLY through wi-fi.
On the home screen, the Wi-Fi Logo is lit up white, and it says the name of my network. However, when I try to access any webpage, the message comes up:"Unable to connect to the internet, please try again later. If the problem persists, please contact your service provider."It HAS worked before.
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Aug 25, 2012
when i login to facebook chat option it show an error as "unable to connect facebook chat.(503)" my blackberry model is curve 9300 and OS is 6.0
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Jun 3, 2012
I just bought curve 9220 and started using it with wifi at home, unfortuantely it keeps saying "not able to connect to network" or " Failed to get an IP address".
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Oct 1, 2011
My phone:
Curve 8520
AT&T
v5.0.0.1067
As you requested, I'm posting my Wi-Fi Diagnostics tool results here.
Wi-FiCurrent Profile: SSID: AP MAC Address: Security Type: Pre-Shared Key (PSK)Association: N/AAuthentication: N/ALocal IP Address: Signal Level: Connection Data Rate: Status: No networks foundAuthentication Failure Reason: Network Type: 802.11b/gNetwork Channel: Pairwise Cipher: Not ApplicableGroup Cipher: Not ApplicableGateway Address: DHCP: N/APrimary DNS: Secondary DNS: DNS suffix: Subnet Mask: Server Domain Suffix: Certificate: Not ApplicableSoftware Token: Not ApplicableHotspot Code: Hotspot Message: Not ApplicableHotspot Status: VPNCurrent Profile: Concentrator Address: Contact: N/AAuthentication: N/ASecure Device IP: Status: Error: Link down.Resolving Concentrator: N/AConcentrator IP: Primary DNS: Secondary DNS: DNS Suffix: Secure Subnet Mask: Retry at: Session Lifetime: Re-login at: Failed Login Attempts: Certificate: Not ApplicableSoftware Token: BlackBerry InfrastructureAddress Used: //216.9.242.59:443IP Used: 216.9.242.59:443;60864Connecting: ErrorAuthenticating router: N/AAuthenticating server: N/ALast Contact At: 
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Jul 15, 2011
Ok so now I have been trolled with this router and BB device for more than 3 weeks. With very slow browsing that mostly fails by saying "Unable to find the requested server" I have a Dlink router model 2730u. I tried restarting the router, resetting it, scanning for the wifi connection, restarting my BB device, Removing the battery for minutes are restarting again. ALL failed. I am seriously disappointed at this device
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Dec 11, 2011
i am trying to connect my blackberry curve 8520 to my own wi-fi at home, but it will not connect me to the router?its says to enter a pin to the router... i have watched videos on Internet and followed them step by step, but yet it still does not connect, this is what i have done:
-went to main menu
-clicked on 'manage connections'
-made sure the 'wi-fi on' box is ticked
-then clicked 'set up wi-fi network'
-scan for networks
-clicked on the network which is my router
-then it comes up saying
'provisioning wi-fi profiles...enter this pin into your wireless router: 18104707 time remaining 4:11.'
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Mar 13, 2011
I got new curve 9300 3G with unlimited data plan,meaning I can connect to the Internet, push mails, RSS feeds, etc. It was working fine for several days but lately I could not connect to the Internet, could not get emails; virtually any data connection! I decided to replace SIM card since if I´m using my friend´s card it was working. Initially with the new card (with data plan) I was able to connect to the Internet but after a while (couples of minutes) I could not connect and all data connections were just off (AppWorld was also off). Strangely, the 3G signal is good on the screen! I have tried to re-register the HRT and pulled out the battery also refreshing the network but still didn´t work.
I installed some apps prior to this problems, but I do not think it was the cause, except that I upgraded Facebook app then the Facebook icon disappeared.
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Apr 30, 2012
I already set up my wifi network yesterday and i was able to browse but it stopped working just this morning. It prompted that the available wifi network is available but each time I am attempting to connect it says: Unable to connect. Reason Failure to connect to the network.
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Apr 11, 2011
I use a Blackberry 8310 curve. suddenly, i have been unable to connect to the internet. My network provided told me i have been activated. I keep getting messages like "your blackberry services have been deactivated or suspended contact your service provider".
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Jul 20, 2012
I've been unable to connect to Facebook for 2 days now. Error code 1502 is given.
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Jun 29, 2011
before i put in a sim card i could have used the wifi to connect to the net,since i put one in i cant connect anymore using wifi without a data plan
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Jul 10, 2012
I have an 8900 Curve, and have been using Wifi to connect to the internet, in my home and everywhere else I go. I'm in Mexico using Telcel. You don't need a plan just to connect to the internet, that's what WiFi is for. It just stopped connecting the other day for some reason. The wifi icon does not appear at the top. I have the browser set to HotSpot, it's the only option actually, I set the TCP/IP APN to the Mexican settings (you can do that here: http://www.blackberrytune.com/blackberry-tcp-ip-apn-settings/), but still nothing!WTF is wrong with this POS!
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