BB Curve :: Can't Access Internet And BIS Is Not Connected
Feb 23, 2012
A month ago my bbm ran out, they sent me a few texts saying we have tried and failed to take £5 for bbm (vodafone) i was then opted out of Blackberry services. Two days ago, i topped up £15 pounds rang them up and opted back in. They took my £5 and left me stranded, i cant access bbm or internet, when i login to blackberrys mobile site i get a pop up saying this "Your blackberry R internet service account is suspended or de-activated please contact 191" bla bla bla. Well i done that and they said they can't do anything about it. I followed the steps on vodafones troubleshooting i.e regerstering host etc* all failed .
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May 10, 2010
When my Blackberry curve 9320 is connected to either my BT home hub wifi or a wifi hotspot, I cannot access the internet because I get the following message:Communication failure if this problem persisits contact your service provider.
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Jun 7, 2011
For a number of days now my phone has been taken off the BlacBerry network and I cannot access Internet or BlackBerry Messenger on my phone. I have gprs instead of GPRS showing on my phone. It is a BlackBerry Curve 8520. I have already subscribed to T-mobile for 6 months Internet access but can't connect. How do I connect to the BlackBerry service?
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Jun 6, 2011
I can't Access to internet but the wifi is connected and the logo is grey..
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Aug 6, 2012
I am having BB Torch3 (9860), My device searchs the Wi-Fi Networks and gets connected but doesn't opens the page it shows check the internet service provider.
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Jul 17, 2015
i have high copy S5 phone kittkat version 4.4.2 c onnected to wi-fi but no internet access at all and i am using wi-fi hotspot from my computer. and the software i am using is Baidu Wi-fi hotspot and it works on all other devices including my friends laptop computer and all my friends are using internet over the wi-fi but not me, not at all!!
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Jul 11, 2011
My Xperia x8 connected with WIFI but cant access the internet... What should i do?
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Jan 28, 2016
Just came back from work and tried to connect to my WiFi... It said connected but no internet access.. checked on my PC.. its working fine.. Restarted my phone still no luck.. Checked other phones in my house.. htc one m8, iphone6/ 5... all working fine. I check my Nexus 7 and Nexus 6 and its the same as my 6P.. connected but no internet access..
I have no clue why..
6P: pure nexus
6N: stock
N7: stock
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Sep 3, 2015
My internet connection on my Samsung Galaxy s5 shows that it is connected and strong - both at home and at work. However I cannot connect to the internet in either location.
I get a message that says DNS_PROBE_FINISHED_NO_INTERNET.
My laptop and other devices that connect to the WIFI are getting on the internet just fine. This problem just started this morning. I re-booted my router at home but that did not work. I eliminated my home network and then re-connected to it, but that did not work.
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Apr 21, 2012
my iphone 4 (verizon) is connected to my home wifi but it's not working! when i go on Internet is says that it cannot connect, same with any other app that requires internet. it has the wifi symbol and everything. what's weird is that when i turn off my wifi (then 3g symbol replaces the wifi symbol) i am able to connect perfectly! i've tried all i can think of to fix this. restoring, rebooting, turning off and on again, forgetting my network then connecting to it again but nothing works!
info:
iphone 4, ios 5.1, verizon
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Oct 12, 2012
Recently i moved to Saudi for a project related work and I am staying in an apartment where they provide the wifi. first 2 days I was able to connect to the wifi and internet was working fine. After that my phone will detect the wifi in my room and it will connect to the wifi, but no internet access. And the same time it is working fine with the wifi in my office. So i did the Factory data reset, but still its not working. My friends are using different android phones and they are able to access the internet, even I can use my laptop to connect to the wifi.
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Jun 25, 2014
I own an iPhone 3GS, and have recently upgraded it to iOS 6.1.6. I was able to connect to Wi-Fi using a Netgear Cable Modem with WiFi capability. But the internet service provider upgraded this equipment, replacing it with an ARRIS Touchstone Data Gateway DG1670 cable modem with Wi-Fi capability. Unfortunately, I have discovered that I'm unable to access the Internet while connected to Wi-Fi, while using my iPhone 3GS, running iOS 6.1.6. I am completely able to connect my MacMini, a smart-TV, and an iPhone 5 to this ARRIS device with Wi-Fi. Â
I have contacted my internet service provider and they tell me that the problem is with my iPhone 3GS, not with their equipment. We very meticulously went through all the troubleshooting steps, but to no avail. I have also read all the Apple Knowledge Base articles here about configuring an iPhone 3GS properly, and I have also followed Apple Knowledge Base articles concerning optimal configuration of an internet modem with Wi-Fi capability. Â
I like my iPhone 3GS, it works well, but now I cannot sync it to iCloud, and now I must have Wi-Fi turned off to make it usable. I also understand that iOS 6.1.6 will be the last upgrade for the iPhone 3GS. If this is true, then I'm sadly disappointed with Apple's inability to keep up with technology.
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Aug 25, 2012
I currently have a curve 9300, and my service provider is Telus Mobility. I am connected to wifi and up till about 3 days ago everything was working fine, now it shows I am connected, but I can only get on internet for about 5 mins, I have to shut off all my connections then reconnect them for it to work again.
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May 15, 2011
My phone successfully connected to my Linksys router and my browser is working due to the hotspot option. However I'm unable to access the internet with any of my other apps. The three key apps I'd like to connect to are Windows Live Messenger, AOL Messenger and my e-mail (Hotmail).
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Oct 19, 2011
My computer is not able to access bb file when connected with USB
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May 11, 2012
I topped up my Blackberry to buy the blackberry internet service around two weeks ago and took it to the shop to get the BBM service working. Earlier BBM stopped working so I turned the phone off and BBM came back however now I can't use the internet or any of the applications I've downloaded. When I go to the Service Status it says Blackberry Internet Service is not connected however I can still use BBM. I'd like to know how to get connected to the Blackberry Internet Service again
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Jul 8, 2012
My blackberry work fine with the wifi and the blackberry messenger.But unexpected the black berry messenger doesn't work but the wifi still connected.I have in other country and only have the public WIFI to connect and I use the wifi to connect to my contact through bb messenger. I do have the blackberry data plan on my phone since I am on international roming it wont connect.Few days back my BBM and email accounts were working fine however now both the things are not working rest other social networking site like facebook, yahoo messenger and other are working. In the service status I am getting following :-
Blackberry Internet Service - Not connected
Blackberry Enterprise Services - Not Connected
Mobile Network - Not Connected
wifi CONNECTED
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Jul 25, 2012
My curve says BB internet service not connected so i cant get BBM
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Apr 22, 2011
i would keep it on all the time but i dont have that much internet
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May 6, 2012
Out of the blue my BB would not send or receive emails/text etc. Under 'service status' it says BB internet Service not connected and BB Enterprise Server not connected.
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Nov 9, 2011
I saw this post and I have exactly the same problem, does anyone know how to fix it?
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Mar 20, 2012
I have recently changed my blackberry plan to instant messages and email only and now i cannot access the internet over my home wifi. It connects but remains grayed out and no internet pages will load. I have hot rebooted several times and there is no problem with my wifi
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Dec 10, 2011
I have a Blackberry Curve 8520 with T-Mobile unlimited internet and Blackberry services. Until about 2/3 weeks ago I had the blackberry for about 2 months and was working perfectly, however now it's started to have some problems with internet services.The problem is that most of the time it just won't connect to the internet anymore. Things like Whatsapp, Googlemail, The Blackberry Store, Browser, just don't work. Yet sometimes they do. For example with whatsapp, it will suddenly stop sending/receiving messages and then receive them hours later. BBM seems to be fairly consistent however.. but is just really slow sometimes.
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Sep 22, 2010
I have an 8900 curve. I purchased this in UK where I live but I'm currently in Saudi Arabia and use a pre-pay sim on the Mobily network. I am able to connect to WIfi at my hotel and at work but for some reason cannot access the internet via Wifi.
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Apr 29, 2012
I have a bb curve 8520, I currently connect to my home wifi an have been fine using that, all of a sudden its not working! It says I am connected so I try to browse the internet and it says Unable to Connect to Internet, Please try again later. I am very confused as it says I am successful connected to my wifi?
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Jun 23, 2012
i am connected to wifi and when i type something in to google at the end of the screen on a little bar it goes ''loading'' and it goes till its blue and then stops?
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Jan 5, 2012
I'm using BlackBerry 9300 and black berry internet services is not connected although I'm using Wi Fi connection in my home with wireless router and the icon of black berry didn't appear on the screen please try to help me in that case by referring to how can I make it from the devise options?
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Jul 18, 2012
I have a Blackbery curve 8520. Up till recently it worked perfectly however it has since failed to load websites even when connected to the internet. My BBM works perfectly however. I have re-registered, rebooted and made sure the Data services are on. I have contacted my network provider and they have said that it is a blackberry issue rathr thean a network one.
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Aug 22, 2012
my blackberry curve 8520 is connected to my home wifi , it shows that i am connected but wehn i go on the internet it does not work!
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Oct 10, 2010
I brought a new BB 8520 last night. Now I am trying to connect my BB device with wifi, it shows that my device is connect with wifi. But the moment I try to use internet on it, it gives me a message that check your settings. I did the settings again and again. But no result shows. How I can use it.
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May 27, 2012
I bought my blackberry off ebay. my servie provider is o2. Ive went to host routing table which is empty ive hit register now. it says a messgae has been sent but i do not get a reply. gprs in lower case appears in top right hand corner.
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