BB Bold :: 9930 "died" After Installing New OS?
Jul 3, 2012
Driving home from remote vacation yesterday I had my phone off to save my battery (it was roaming). When I turned it back on there was an update for a new OS so I decided to go ahead and install it. It seemed to crash during installation so I pulled the battery. It went back right to where it was and much later seemed to be finishing up. Went to use it a couple hours later and was completely dead. Charged it when I got home and nothing. After awhile my light would go on red for just a moment upon plugging it in but then turn off, nothing else. Charged it overnight, still nothing.
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Sep 26, 2011
My wife got a new Bold 9900 22 days ago. Today it froze. Rogers tech support emailed a link to update soft wear and now it won't turn on. Message on Mac screen says, after 10 minutes of down loading, CAN'T CONNECT TO DEVISE. Now red light blinks twice and that it. Took out the bat and card then put then back in - zip, zero, nothing. IF RIM HAS BET THE FARM ON THESE NEW MACHINES AND NEW O/S THEY ARE IN DEEP< removed>
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Jun 26, 2012
My battery suddenly died in my 9900. Would love to talk to a person in customer service the old fashioned way instead of the electronic self diagnosis. Any numbers in the UK answered by humans who don't charge for their time? how do I get a replacement battery?
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Oct 13, 2012
Left my phone on charge overnight, this morning it was off, it starts the loading bar and then switches off. The red Led comes on shortly when I try to charge but it never progresses past this. I have disconnected the battery but no resolve, I tried connecting to my laptop and still nothing.
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Jul 14, 2012
My father's bb bold 9900 recently just died. Apparently it needs a software update, but now it won't even turn on. And once connected to the pc the red led light just flashes intermittently?
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Feb 4, 2012
I've seen some fixes for this error on other OS versions, but none specifically for 7.0 on the Blackberry Bold 9930. I was trying to download My Verizon Mobile and got this error.
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Sep 13, 2012
My device keeps turning itself off and wont come back on, when I get the battery out and back in, the phone turns on and back off again. But when I connect it to my laptop via a USB cable the device does not turn off.
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Apr 8, 2010
I routinely back up my 9930 on my Mac, but tonight I kept receiving the error message,"BlackBerry desktop software failed to backup your BlackBerry device. The device was disconnected. Reconnect your device and try again." So I did . . . three times. Same message each time. I downloaded the BlackBerry Desktop Software for Mac again, even though it said I had the latest version already installed. I tried the backup once more; same error message. Has the software changed versions or updated? What should I do to correct this?
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Jan 24, 2012
I can't get my 9930 acces to the BIS, it doesn't get the Host Routing Table. I already contacted my carrier and their solutions don't work (like what the call the 'provisionning' etc) When I put my sim card in a friend's BackBerry it works very well (BBM, the browser.) but it doesn't with mine!
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Oct 28, 2011
I have the Blackberry Bold 9930 with Verizon - love the phone, but the emails often don't go through the first time and I have to hit resend once, twice or three times. This doesn't happen every time, but at least 3 or 4 times a day. Is this a known problem with Blackberry or do I have to contact Verizon? Nothing has changed since I bought this new phone, such as where I use it, the carrier, etc. I have pulled the battery numerous times to see if that solved the problem, but it continues to happen regularly.
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Aug 16, 2012
I live outside the US and own a Blackberry Bold 9700 which has Blackberry Enterprise Service; I recently purchased a Bold 9930 unlocked from verizon in the US and wish to use it instead of my old 9700. How can I go about switching the Blackberry service from my old phone to my new 9930?
I am able to make calls with the 9930 but have been unable to activate the Enterprise service on it. I have tried using the desktop software to switch devices but that seems to have only transfered the data from my old phone to the new one.
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Aug 13, 2012
I bought my BBB 9930 several months ago, today my phone did not start. I tried everything, taking battery out for about an hour, direct connect to PC etc..Every 20 seconds the blackberry logo and bottom bar will slightly light up (faded low low light) and disappear right away then 2 seconds later the red light will turn on and off and then the same thing will happen again 20 seconds later into a loop.
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Sep 28, 2012
my bb 9930 BIS can't working at Malaysia.
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Nov 9, 2011
where I can get a replacement key? I called RIm and they don't sell them and verizon wants to give me a new phone and I dont' want another phone.
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Mar 28, 2010
My device keeps turning itself off and wont come back on, when I get the battery out and back in, the phone turns on and back off again. But when I connect it to my laptop via a USB cable the device does not turn off.
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Dec 29, 2011
I just received a brand new blackberry 9930 and it is not working with the SIM card I have in the phone. I live in Jamaica and I am using a Digicel SIM card. The original carrier of the phone is Sprint. The phone is unlocked and I have the MSL code and I inserted it and the phone rebooted and nothing changed.What I see on the main screen of the phone is "SOS" in the top right-hand corner and sometimes "searching for GSM" comes up and then it goes back to SOS and if I try to dial a number it starts to say "the call could not be connected, try again".When I go into the "Mobile Network" option it says
Data Services: On
While roaming: On
Mobile Network: DIGICEL
Network Selection Mode: Automatic
Network Technology: GSM/UMTS
Network Mode: 3G & 2G
When I go into the SIM card option it says:
SIM: Disabled
Network: Disabled
Network Subset: Disabled
Service Provider: Disabled
Corporate: Disabled
how to get my SIM card to work in my phone, by the way the SIM card works in another blackberry phone so it might not be the SIM card.
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Dec 10, 2011
i have a problem with my 9930 not connecting to BIS. i'm in nigeria and my phone runs on the MTN Nigeria network. I have noticed this is now a common problem with 9930s running on thesame network in nigeria. the phone is a 9930 verizon running OS 7 on the MTN N network. i have used this same phone in glasgow the last time and it had no problems but on returning to nigeria the BIS stopped working. i dont have any other problems with this phone as much as i know.
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Jul 17, 2012
Just bought a Bold 9930 and also a MacBook. Now, my question is if I can sync my phone (addresses, documents etc) both when I am using my MacBook (when travelling) and at home with my PC?
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Dec 21, 2011
I got this blackberry bold 9930 on my Trip to China, on getting back ,its unable to access rim network.Kindly assist with the below details in letting me know what the issue may be and what can be done. I can receive calls and sms on the phone, but can't do blackberry messenger and other social.
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Jun 13, 2010
I am kind of concerned about the lack of App space I have on my new 9930. I have a some apps (facebook, twitter, poynt, BB news, BofA, evernote, wikitude, scoremobile, google maps, BBmaps, IMO, Bridge, SayIt and maybe a couple of other small ones) but before this last upgrade to OS 7.1 I was always around 200MB left, which still isnt great but its better than what I have now after the upgrade which is 140MB. Does anyone else have this problem? Its great that they increased the internal storage to 8GB but that does no good when you cant use it for apps, and besides I have a 32GB SD card in it so I dont need that 8GB for media storage. Is there anyway to increase the amount of storage without deleting the apps i have? I have these apps because I use them. I had the same apps on my 9650 and actually had more room 250MB or so.
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Nov 29, 2012
I have a blackberry bold 9930 (provided by Verizon) that wont turn on. I checked my messages on my device before going to bed and charging it for the night. Left the phone on the charger throughout the night, woke up, went to check my messages, and the phone was no longer turning on. I dont know what happened during the night.Went to Verizon: the guy gave me some bs about how the phone has had water damage (as evident by corrosion on the charger insert location). I have since been told that there is in fact no water damage (the item that is supposed to turn red when there is water damage is still white) and that the corrosion is merely the fact that I use the charger.
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May 24, 2012
When I tried loading the software, it say unable to connect to JVM, did every step available online and it does not work. I am from South Africa and they say I need to get a swop out phone from U.S RIM as is was from a faulty batch?
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Nov 9, 2011
I have charged my brand new Bold all night, and all I get is a slow red light, blinking on and off. Tried battery pull, plugging in with charger connected, no battery, and connecting to usb.
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Oct 25, 2012
9930 - SMS messages keep vanishing?
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Nov 19, 2011
I have a BlackBerry Bold 9930 from and by Verizon...I'm going over seas and will need to use another SIM card in it... I've put another SIM cardbooted it OR placed any other NEW SIM card it - it gives me the attached Blackberry ID sign in screen!!!it fails to authenticate me - because it needs the _internet_(because if I boot up with my original SIM card and enable WiFi and boot with any other SIM card - only then it's able to authenticate me... with same pass and etc...this is odd and actually crazy... it relies on the internet to give me access to the phone - if I'm in a middle of an undeveloped country no 3G or WiFi - and need to reboot / use another SIM etc... how does it expect me to authenticate!?and even more I am worried that even if I wipe ... and restore to factory - I will end up being presented with this sign in screen...I've tried to remove the BlackBerry ID in options - but can't see a way to do it...is it OS 7 issue?is it the AppWorld 3 issue? should I remove it? should I uninstall it?what do you think will happen if I enter the wrong sign in password 11 times?what ever it is - there must be some sort of a work around.
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Jul 26, 2010
I am using a Blackberry Bold 9930 without the camera smart phone. This is purchased from [URL] and the phone is of Verizon wireless USA.
All is good with the phone except issues with the GPS functionality. The phone does not show any maps and the screen is blank once clicked on the "Maps" icon. Also the phone is not showing and guidance with voice assistance and the map display. I am using Vodafone IN as the service provider.
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May 12, 2012
I am about ready to throw this phone away and I have only had it for 6 months. I have to do a battery pull at least twice a day because it just stops working.
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Aug 11, 2011
What is the difference between the Bold 9900 & the Bold 9930?I can't seem to find this information anywhere.
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Oct 3, 2012
My second BB bold 9930 is frozen. It stops on either the 1 - Verizon startup screen OR 2-BB home screen, depending on what happens after rebooting. Completely unreponsive to all buttons except reboot when on BB home screen.
I have done the following: soft reboot, multiple soft reboots, hard (battery) reboot. AND...Because the phone is completely stuck, my BB desktop software manager can NOT read/connect to phone...."connecting to phone".. If NOT, can I somehow retrieve the information located on 'my device'...as opposed to stuff stored on media card?
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Mar 26, 2012
I have had multiple Blackberry devices over the past 10 years and received the 9930 about 3 weeks ago. I am on my second 9930 now (yes-within the 3 weeks) and the same thing keeps happening. The device turns off and recycles constantly. I pull the battery, wait 3-5 minutes, allow it to re-boot, and make sure there is a charge. Once I pulled the battery and left it out overnight. The device was completely uncharged after I re-installed the battery so I charged it for 24 hours. Nothing has changed and the original issue is still occurring. I have watched Verizon take these out of the box and set them up so I do not believe them to be refurbished.
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Jun 6, 2012
BBerry promotion on $77 worth of free applications - downloaded them and the 9930 runs like a hog. I can't believe that I can't have more apps on here? Yes, I clean out my cache, and my emails, and reset the phone. I ended up having to remove apps I wanted but don't use all the time, like games.
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