Windows :: Buyer Beware - Red Pocket "Unlimited Text" Is NOT Unlimited?

I will start by saying that I did/do like the service/price of Red Pocket. I mean you $49.99 for "Unlimited Everything" except data, No Contract etc... Very appealing to me that was for sure. However, I recently found out that there isn't always TRUTH in Advertising!!! After weeks in the field training Soldiers for Combat, I finally got a Weekend off. So Naturally my phone got a little busy especially since it was also my Birthday Weekend (we call this "Peek Traffic"). Being a Single Soldier I had multiple "Lady Friends" communicating with me that wanted to spend time and celebrate with me during my minimal time off. However, unknown to me Red Pocket has their system set so that if you send/receive 1,000 texts in a 24hr period the system will automatically turn off your texting ability. When I called in to figure out why text wasn't working the Operator (can't call them Customer Service Reps as they don't have enough training and that would require them to actually Resolve your issues and make the Customer happy) said that it was cut off because I had 1,000 texts in a 24 hour period and that is considered "Unreasonable Use (UU)" according to their "Terms and Conditions (TC)". She just kept repeating that phrase and talking about the 1000 texts like I was so wrong and I was a horrible person for it. When the fact was I usually don't use it that much but had been in an Army Exercise for weeks and was my first day off and out of the woods in weeks. yes I was talking to several women at once and having "individual"conversations with each of them. Isn't that what men do? Especially men that have been in Combat Training for weeks with no chance to socialize and talk to any ladies?

I read the TC para III (b) and no where does it mention anything about 1000 texts in a 24 hour period and it says that texts are allowed unlimited provided that it's for conversations between individuals. This is what Red Pocket's definition in the TC is: "UNLIMITED text services are provided solely for live messaging purposes between two individuals" (this was taken directly from their TC). This was exactly the type of messages that I had during that period. This is what the TC says can allow Red Pocket to disconnect your text: "UNLIMITED text services may not be used for Premium SMS which utilizes short codes, SMS chat programs, monitoring services, data transmissions, or other connections that do not consist of uninterrupted live messaging purposes between two individuals." Can someone Please tell me how these two phrase equate to an Operator telling me that my use was Unreasonable? Especially since this is their definition of Unreasonable? It also says that prior to RP taking any action that they would notify the user. I wasn't ever notified and they just turned it off the afternoon before my Birthday and during conversations with my lady friends. Then the operator said it was impossible to turn back on unless I purchased a new plan. A new plan??? This one was only 13 days old... Why would I pay another $49.99 just to get text messaging? She also said that there was no one else to speak with about it and that there was no supervisor. Now I can understand why they wrote the TC like they did. They wrote it so that Companies and idiots can't purchase one of their plans and spam people with advertisements and such and send out thousands of texts for business purposes etc... But These texts were not for any business purposes.. They were for Socialization Coordination Efforts commonly referred to as "booty calls"... All they had to do was look and could have been able to tell that easily. But at least as a Customer Service Rep, you should at least be able to resolve a customer's issue and make them happy to keep them as a customer. Especially something as simple as turning text back on and offering a warning or something. So beware All.... Unlimited to Red Pocket means find a reason to turn off your service and force you to Purchase an Additional Plan. So maybe their definition of Unlimited is an unlimited scheme to get your money. I am writing this for two purposes: 1. Because Red Pocket needs to be aware that their Employees are incompetent at Customer Service and Because there doesn't`1 seem to be any leadership when you call there. 2. For the amusement of others to laugh at such a lengthy post regarding the loss of Text messages. Because on the grand scheme of things this is a small thing. But hey if no one ever says anything about them or to them, then they will continue to treat others like that.