Nokia :: E71 PC Suite Fail To Backup
Feb 6, 2010
Lately my Nokia PC Suite version 7.1.40.6 fail to backup any of my E71 phone contents.Message received after using the Backup feature is "The phone did not contain any content to be backed up. The backup file is not saved."However my phone is full of content and the message is not true.I had similar problem a few days back with and older version of PC Suite but strangely no such problems with the same version of the old PC Suite last year.I hope you can help me on thios subject as I cannot over emphasised the importance of backing up the phone contents.For your information, I have used the latest version of PC Suite Cleaner before installing the latest PC Suite.
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Mar 15, 2012
i have been trying to update my nokia E7 from symbian Anna to symbian Belle using nokia suite 3.3.89 but whenever it goes to the backup step , my phone displays an error message saying ( Home Screen cannot operate while backup or restore is in progress ) and then it turns off and the nokia suite asks me to restart my mobile and when i do so , nothing changes and the nokia suite display a message that it cannot backup my phone , also when i try to backup my mobile using a flash memory i have the same message on my phone and it turns off , also i tried to hard reset my mobile but with no use , so what can i do ?
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Feb 26, 2010
I am about to move from one PC to another. I would like to "move" all SMS from the old machine to the new one.
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Jun 18, 2010
During the backup process there is an option to backup "Device settings and applications".Well, call me stupid, but I assumed that this option would backup my phone's settings and applications!After being advised by Nokia Support to reset my phone (due to another problem), I did it in the knowledge that my settings had been backed up.However when attempting the restore, there was no option to restore the settings, just options to restore messages, docs, images etc.So I've now had to spend a long time putting all my settings back in.To say the least, I'm not very impressed!I was wondering if there is any proper software around that will backup EVERYTHING.
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Jun 9, 2010
I tried to do backup my E71 using the PC suite (ver 7.1), it doing the backup for some time after when it reach the phone model specific backup, it hang and displayed completed but when checking the data the backup is not there. Worst happened to me when I did my phone new software installation and did my usual backup, but without checking the data before proceeding doing the new firmware update, now I am not able to restore my previous installation. I am stuck with hours of installing some of the application but some are gone because I dont have the serial nbr.
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Apr 25, 2010
Cannot activate the Backup in ovi suite. Message shown "Another operation ongoing". Sometime got this problem when using PC suite as well.Conflict with K-lite codec pack video codecs. Multiple instances of the a video codec will be opened in the system tray area. It sometimes go up to about 50++ instances. nokiamserver.exe processor do not close when ovi suite is exited. I need to manually close it from the task manager.
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Apr 29, 2010
So this might be a little long winded, but it's just what I've been through so I cant' really condense it down anymore.So a few days ago now (almost a week) I received an SMS from Nokia telling me to update my phone firmware. I then hooked my phone up to my PC, and checked for software updates. I updated OVI Suite to the latest version, rebooted and then checked again. It found the update for my phone and asked if I wished to apply it. Naturally I said yes, it then told me I should backup my phone first, and then asked if I would like to do that now, which I said yes to, and chose to backup everything. It then downloaded the update, applied it, and then asked me to restore my phone, All of which appeared to work fine.A quick look through my phone to check everything and it all appeared normal, My custom theme was there, my facebook app was there, my contacts/photos/music were there. Oh but wait, I was missing my Sudoku game. A little odd, yes, but no worries I got that from the OVI store, I'll just be able to re-download it, because that's why you make purchases from app stores instead of publishers directly.No, apparently not. This game wasn't listed in my "My Stuff" tab in the OVI application. That's ok, I'll just download it from the SMS I was sent originally.
No. Not that either. The SMS link is no longer valid. So at a loss I decide to turn to technical support, I mean after all I have a technical issue I need support with.I e-mail technical support Basically telling them above. Then then ask for a transaction ID, which I have no record of (not sure why not?). I then provide even more information, ask them to escalate, ect. End result is, I don't get my game back. They have no record of me downloading this in the past, and for some reason it isn't available to download anymore.Frustrated, I e-mail the developer/publisher, explaining my situation. They respond promptly (within the hour), providing my with a link and SMS to download the application again, and apologise for Nokia's behaviour. Nice. I've now got my game back things are good again in my world.So with that little story in mind, I raise a few questions. Why was this application not backed up/restored with my phone backup? This seems like a pretty serious bug, especially considering that technical support won't provide download links for games or applications unless you can provide them with information provided by Nokia in the first place ( :s very round about).
My situation is pretty small in the whole scheme of things I guess. But if it can happen to me I guess it can happen to others. So why Nokia can things like this happen? What would have happened if this wasn't a small game, but rather a largish application, with data, that cost lots of money? Sure I could have gone directly to the publisher then as well, but if the purchase was made through the OVI store, what record would they have of me? This centralised store is supposed to handle all of these problems (ie, Steam or Apple App Store). Also how can bugs like this get through the alpha/beta testing of the OVI Suite backup utility? This must surely be considered a critical part of the application.Judging from my response from Nokia thus far, I'm not sure if I'm even expecting a response to this. I guess it should server as a warning to others if they think they can trust this software or even the technical support behind it to back them up in case of issues. My advise? Get a different brand phone.
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May 6, 2010
Where is the backup file usually stored when using ovi suite? what is the type of the file when i want to search in windows viasta?
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Feb 2, 2010
Okay, so I wanted to do a firmware update on my Nokia phone via cable. First problem was that NSU does not support Windows 7 x64 properly in the the sense that it doesnt effin work at all! So, I launch VMWare and I install Windows XP x32 on a virtual machine, but that didnt work too well either. I eventually uninstalled PC suite and Connectivity Driver from my Win7 hoping to make the phone connect to my WinXP virtual machine. It works. I update my phone's firmware. I want to do a recovery of my effin contacts. And the backup file is gone. What kind of software does that? Oh, you want to uninstall PC Suite? Yeah? Well, you will lose all data for that.
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Jun 4, 2010
When I click on "Backup" in PC-Suite it says: "No phones are connected. Connect now."However, all other applications in PC-Suite recognize my connected phone successfully. Can anyone please advise why Backup doesn't recognize it?
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Jun 2, 2010
I want to know if the PC suite supports backing up my contacts and messages on my Nokia N900
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Feb 20, 2010
Windows XP Professional SP3
Nokia PC Suite 7.1.40.6
Bluetooth Connection with Nokia 6300
I just wanted to back up my address book contacts from my Nokia 6300, using Nokia PC Suite. Unfortunately, the backup process stopped before completing, backing up only 13 contacts. Then, it synchronized these 13 contacts back to my cellphone, deleting all other 400 contacts on the phone.
Do you have any idea on how i can recover those lost contacts? I have already checked the Nokia PC Suite backup file using Noki software, however it also only shows 13 contacts. Also checked the PCCSContact file in the application data folder with SQLite3 Manager. However, it doesnt show any more contacts either. Any chance I can access the contacts on the mobile phone storage card?
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Feb 20, 2010
Windows XP Professional SP3
Nokia PC Suite 7.1.40.6
Bluetooth Connection with Nokia 6300
i just wanted to back up my address book contacts from my Nokia 6300, using Nokia PC Suite. Unfortunately, the backup process stopped before completing, backing up only 13 contacts. Then, it synchronized these 13 contacts back to my cellphone, deleting all other 400 contacts on the phone.
how i can recover those lost contacts? I have already checked the Nokia PC Suite backup file using Noki software, however it also only shows 13 contacts. Also checked the PCCSContact file in the application data folder with SQLite3 Manager. However, it doesnt show any more contacts either. Any chance I can access the contacts on the mobile phone storage card?
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Mar 16, 2011
I just updated my phone using Nokia Ovi Suite and restored from a backup, now when I go to the Address Book, after 3 seconds it gives me "No settings found. Contact your service provider." error. I only use this phone for calling, no email/im services/texting, just calls so what is it trying to accomplish?
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Dec 7, 2011
As stated above, my blackberry wont back up completely, it reaches "social feeds" then it disconnects. i logged out of facebook and twitter, and the error still appears.Im trying to back up on a mabook pro, also i viewed other posts with errors, and they are using the same mac desktop manager.
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Mar 12, 2010
I have a Nokia n97, and it is synced to Ovi Suite on my PC (latest version) I need to reinstall my OS (Windows 7), but I want to make sure everything is backed up first. Where does the Ovi Suite software store the Messages and Contacts and Photos/Videos on the Local Machine
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Sep 8, 2010
Using PC Suite I backup my phone, select everything, but my contacts don't actually backup except the few on the SIM card. Where am I going wrong?
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Mar 24, 2011
E7-00 - simply perfect! - some different tech. aspects on my PC and my network environment doesn't allow the installation of OVI-Suite - I tried it, but without success. I'm able to arrange everything without OVI-Suite on the PC, contacts, mails, calendar and synch, just all I need using OVI on the web.
-> how I can backup/restore my phone settings direct to/from the USB accessible partition on the phone?
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Jun 18, 2010
I used the Ovi suite to install the free maps on my E72 which work great but the software itself is very poorly written, too many bugs and problems so i would like to uninstall it and use the PC suite instead. can I now update my phone using the PC suite with it's updater software or do I have to now rely on the Ovi suite.
The reason I ask instead of having two pieces of software is i want to a Vista/XP (two machines) clean install followed by a Ghost DVD so the smaller image the better (plus i dont like to have **bleep** installed on my machine:-)
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Jan 29, 2010
Can i tranfer data from PC suite to OVI Suite - I need transfer all data from Nokia 6230i to new Nokia 6303 classic, or how to do it?. N 6230i is not connectable to OVI suite!
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Apr 6, 2010
How can I make my nokia E71 sync back with PC Suite after I started using OVI Suite? I have a Nokia E71, and i was using Nokia PC Suite to sync it with my outlook 2007 it all worked fine, contacts, to do notes and calendar (i wasn't syncing mail cuase i use gmail), untill the new ovi suite came out and i decided to try it since It sounded better.turns out It really sucked this ovi suite!! one of the worst softwares I've ever used, it duplicated all of the appointments that had color categories in outlook 2007, it is dead slow to sync!!!(i mean reeeaaly slow), even tough the Suite integrates more stuff in to one place it has reduced funcionality to sync stuff with my phone, it offers less funtions, not to mention that the user interface sukcs (its poorly desingned, it takes long to accses stuff, it shows me stuff as if it was advertisement).PC suite was very simple but funcional, oviously i went back to pc suite, to my surprise i couldn't sync, pc suite & the phone would do as if they were syncing, but when i checked at the end it wouldn't sync stuff.
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Jul 18, 2015
I need recovering some data that i had before i upgraded from Kitkat to Lollipop. Is there any way that i could possibly recover. I had backed up the data but some odd reason the PC suite isn't completing the operation. I really need those files.
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Aug 16, 2010
I got this phone 3 months ago, and it paired with PC Suite perfectly, till few days ago, when i lost connection with it, and now PC Suite and OVI Suite can't find my phone. I checked bluetooth device that im using, and made sure that phone bluetooth is on. In Attachment is shown how PC Suite and Bluetooth react when i try to reconnect the phone.
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Apr 15, 2010
Have a N900. Got the phone to work against Smart Suite and later Ovis Suite very well for the first 3 weeks. Then the trouble started. I used it both with USB cable and BTooth. First my synchronization with Lotus Notes calendar stopped (have to go by the PC), then contacts and messages. And today it does not even recognize the phone as a compatible phone. In the whole period I have been installing all kind of applications. My suspicion is that the trouble is due to an installation of a particular application - my question is:Anyone that got an idea what might have caused this?? Hope for help without re-intsalling the machine.
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Apr 16, 2011
i am having major issues with my e51 and pc suite! The s.ware support 4 my phone is not loading, and when i tried the new ovi suite as an alt. the software is not compatable with my phone! How is my phone going 2 get updates if i can only update via p2 suite?
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Feb 28, 2010
where how? ah?
N97 i miss you??
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Dec 23, 2012
I have a Nokia 500 with Belle installed (vers: 111.021.0028) and Nokia Suite vers 3.6.36.On the 17.12.2012 I've installed the latest version of Romania maps: 00.02.47.103 and since then I get the same error message 'car navigation cannot start at this location'. I can access the maps, I get the correct position but the problem occurs when I try to navigate to any address. It doesn't seem to have an actual issue with the location because I've tried several locations in Bucharest and got the same error.
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Aug 12, 2010
I just connected my new n86 to the laptop which has win7 build 7600 ultimate and now it shows it as "S60 Handset" in the taskbar instead of nokia n86 before and even now if i connect the 5800 it shows it as "Nokia 5800 XpressMusic" anyway the ovi suite reads it well and everything is ok im able to read and write all memories (phone, mass, m.card) but why is this happening?
info:-
win7 build 7600 ultimate
n86 v.30.009 latest
ovi latest 2.2.0.245
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May 13, 2010
trying to update maps on N78 v.30.011 but MapsUpdaiter says it cant retrieve info about phone error 3 and error 1.
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Oct 19, 2012
The compass is not working on my Nokia C6-01.I cant calibrate it. Even other compass apps dont work. Nokia care staff reinstalled firmware, but the issue was not solved. They said it is a sensor issue and they will check whether this is in touch panel or the board itself. I just want to know whether sensor has any role to play in a compass. The Nokia care staff has no idea of what a compass is and how it works. He didnt understand the exact problem even after I showed it. I had to grab another similar phone and showed him how it works or should work. I am fed up with the failure of Nokia phones within a year or so. This is my 3rd handset in row to have developed issues. Seems better to move on to other phones.
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Jan 7, 2010
I have bought my n82 since 1 year already and was happily using it when I noticed that my messages are failing everytime and the phone is resending it (or rescheduling to resend it) and ALL the time it fails, and it reschedules to infinity.I paid this mobile from the sweat of my work and now it is failing after only one year? The destinator of my message sometimes call back and tell me that they have received 5 times the SAME message from me BUTTTT the phone is saying message rechedule (as it failed). What the hell is that? failing on myphone but successfully sent?
I have had this problem some months back. And I did a hard reset and firmware upgrade to 31version. It was ok for 3 months, and now the problem is BACKK.My message centre is good, I even tried to use the network of only gsm - no success.
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