Nokia: 5800 XpressMusic Music Store - Device Not Compatible
Jan 16, 2010
Just got my 5800 XpressMusic chrome on T mobile uk it come with "comes with music" packaging and manuel with activation pin so i assume my device is compatible with Nokia music store however when i go to register using my device i put in the pin my own details and accept all etc. i get a message saying that my device is not supported and would i like to see compatible devices or better still go to car phone warehouse and get one there?
my phone is the only way i have of getting this music as i use a mac and they are not supported what so ever not even the website. today my friend got an iphone which is his first ever mac product he has had all he could go on about is how easy everything is he is even using a pc my experience has been scratching my head trying to work out how to set up music email
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Sep 12, 2011
i've just updated the firmware (v. 52.0.007) for my nokia 5800 xm, but when i tried to open the music player application, it tells me that there is a system error. i've tried re-installing the phone update but music player still shows me a general system error. this is making me quite sad. i want my music! heck, it's an 'xpressmusic' phone.
been a bit disappointed with nokia lately. first the Internet failure and now this... don't make a nokia loyalist switch to apple!
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Apr 8, 2010
The music player on my 5800 freezes after a playing 2 or 3 songs. Yes, I know, it's been addressed before, but I've tried everything suggested and I'm still having this problem. Have upgraded the firmware, soft reset, hard reset, run windows chkdsk on the memory card, formatted the memory card.... you name it! But it STILL freezes! Doesn't make any sense having an "Xpressmusic" that can't play any music
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Mar 11, 2010
I have a problem with phone music store applications. After i start music store i can't login or go to main page because when i press those buttons i get error "Music store: Unable to perform operation" Tried to do hard reset and update firmware again with no help. FW: 40.0.005. I think this problem came with this new V40 firmware or shortly after that when i lost email notification from shortcut homescreen.
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May 13, 2010
I've been trying without success to install the new firmware update. I've tried re-installing using the Nokia Software Updater, but kept getting Device Recovery errors and the phone turned off and lost its connection. After reading other posts, I did a soft reset on my phone then re-installed the firmware without anymore However, now the phone WON'T TURN ON AT ALL! When I press and hold the Power On/Off button on the top, it makes a buzzing sound, but the screen stays dark and doesn't turn on. Before you ask, the phone battery was fully charged. My 58000 is totally unusuable. How do I get it to power on?
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Feb 4, 2010
When i play music from the all songs option in the music library the music player completely freezes all the time after a few songs. This happs when as soon as a new track starts to play. then the music app does not close/exit too.no problems when playing music through playlists and by genre.I have to close the music player by force by using the remove memory card feature which closes all running apps. to play music again to use the phone.is there any problem playing music in wma format? i checked the file details in the music i was playing when the player froze.
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Jan 22, 2010
first things first i pressed starhash0000hash into dialer and the software says its software version
V 30.0.011
when i press check for update it says i have the latest version so i just forget about it. then i got the sms and i followed to the link and i pressed download, it downloaded fine but it says "ovi maps is not compatible with your current device software version. update to the latest device software with nokia software updater on your pc" but the software on my phone says that i have the latest update so i dont understand?
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Jan 18, 2010
I've had my 5800 for a few months now and love the phone. I downloaded a lot of music onto it when I first bought it and it has been working fine. I have recently moved house and no longer have the internet at home (and cant use it at work as we cant install things like that), and I know I should be able to download the music directly from the phone. I've tried to do this and get as far as the 'My Downloads' section showing the new track I am trying to download, but that's it the phone doesn't seem to store it.
I've tried different memory cards so I know that isn't the problem. I've tried formatting one of the meory cards and retrying it but it still doesn't work. I've tried going into the Applications then into the Memory Card (also tried the Phone itself) to see if it had maybe stored the track under something like images, but it isn't anywhere. Has anyone else had this problem? I'm not planning on getting the internet at home so I really need to be able to do this via the phone itself.
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Jul 27, 2015
Just had my Galaxy S6 last week, but whenever I try to install some apps, I'be been getting alot of this error message saying "your device isn't compatible with this version". I don't want to root my phone...
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Jan 18, 2010
Recently i had a problem with nokia music store. Last time when go into the music store will lead to store selector then i need to click nokia music store Singapore then just will load to the list of music and log in link.But now I only can load till store selector then when I click for Singapore it will prompt me error message :
" music store: unable to perform operation".I bought this phone around half a year so don't think that my free 1yr membership is expire and I called to to nokia care center and this operator ask me to use other way to log in music store like use e.g.. GPRS ( GPRS very expensive, normally I'm using Wifi to load in music store) she not solving my prob ..anyone can help me .. ? do i really need to bring down to nokia care center which is quite far for me >.< Can i reinstall music store?
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Mar 2, 2010
What application do I have to download to use the device as a modem on a PC?
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Feb 25, 2010
I was having trouble connecting my nokia 5800 as MTP device to my windows 7 machine. After reading some suggestions on the forum I removed my memory card and vola it recognized the nokia 5800 as MTP device installed all its drivers. I then used Latest OVI to sync music to my 5800.
After the sync when I try to refresh the music library, it just opens and the scanning window and closes it without adding any thing. Similarly if I try to set an image as the wallpaper when I click on image earlier it used to bring up the list of images on the memory card but now it is coming up blank. The firmware is V 4.0.
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Aug 11, 2010
I'm from Romania and I want to use GPS for free but i can't.I don't lnow how work.Where is the download for Gps for my Nokia,how to install?I have already installed Maps but don't work,i can't see the maps.
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Jul 26, 2010
I have a NOKIA 5800 XpressMusic device and it keeps connect to WAP and gps every hour automatic time update is is set to off. I have no email configured and no application is running (what you can see in menu/options/Show open apps.) here is a list of WAP activity from bill call details list (VFL = Vodafone Live):
Traffic WAP 19/07/2010 00:48:55 5K
Traffic WAP VFL 19/07/2010 00:48:55 0K
Traffic WAP 19/07/2010 00:49:26 2K
Traffic WAP VFL 19/07/2010 00:49:26 0K
Traffic WAP 19/07/2010 01:49:34 6K.............
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May 2, 2010
I recently updated my phone 5800 XpressMusic to latest firmware V 50.0.005 (Customer Version 50.0.005.C03.01) but I am unable to see many changes. The only changes that I notice are - kinetic scrolling, change in the way browser displays the page and music library. Are these the only changes? Is there a way to check officially, what all changes, is this new firmware supposed to bring in?
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Feb 3, 2010
I am very disappointed to know that my Nokia 5800 XpressMusic doesn't support TV-Out feature. I have been using Nokia handsets for last 5-7 years, because I like the compatibility & reliability of Nokia phones. But this time Nokia has really disappointed me. I have bought Nokia 5800 XpressMusic on 14th-August-2009 of 16000 INR. I have bought it for that particular feature. But i havn't found any TV-Out cable in the box or such feature in the handset. I have also connected TV-Out cable of Nokia N-95 with it, but its not working. I hope, Nokia will sure make a positive solution for that devices, manufactured without this feature in August-2009 & give the relief to all its owners like me, by replacing it with new one having this feature.
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Jan 8, 2010
My internetbrowser won't start on my Nokia 5800. when i "tap" the internet icon and chooses webpage, the browser tries to start but it shuts down imidiately and I return to the previous menu.
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Apr 26, 2010
1) firmware of my nokia is version10 and I can't able to update my fireware via PC suite. I attach the snapshot of error occur during the update.(141M online with pc suite).
2) when I switch of and then switch on the time and date reset and phone requested to set time and date.
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Feb 1, 2010
i have since transferred a bunch of music from my PC to my phone. however, only about 10% of all albums were able to automatically include the album art. alternatively, i had to manually add the album art for each album - provided if the album art could be found in the gallery. what's curious is that, when connected by usb to my PC, and because adobe photo starter pops up by default for any connected media device of mine, i could see that the album art images, which could not be found in the gallery (and hence unable to be manually added), were very well present somewhere in my phone. clearly, i have trouble locating them. furthermore, whenever i delete an album art image from my gallery, i can kiss the said album art goodbye from the album/music app too. my questions are:
1) where are the album art images which are floating somewhere in my phone/memory card ie. how can i locate them?...........
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Mar 26, 2010
i purchased a Nokia 5800 Xpress music. After a few moths he started truning off automattically. Sometimes he turns on afterwards, sometimes he does not. It is really very anoiing. Because when I keep my obile phone in my pocket, I don't know If it turned off. I tried to do a complete reset, but that didn't work. Also all updates are installed.
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Feb 27, 2010
Just got a new 5800 XpressMusic, and it works wonderfully, except for one problem - there's no form of alert for text messages, giving me no way to tell if I've received a message apart from actually going into my inbox and looking. I have a message tone and vibration set and still there's no notification, not even an icon at the top of the screen.
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Jul 27, 2010
I updated my phone software to V.50.0.005 - custom version 50.0.005.352.02 - and since then the following features are not working/crash:Touch-screen doesn't respond in incoming calls, Real player is crashing when I open it, IM doesn't start, Finally, it appears I have a new messages in my answer phone that I don't.
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Apr 21, 2010
Radio of my Nokia 5800 xp is not working at all. When I go to Radio -> Options and select any of the option e.g.. "Stations", "Tune Stations" or "Alternate frequency" menu is closed without doing anything or asking for further option. I have tried factory reset, but no luck.
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Feb 27, 2010
My 5800 restarts by itself 3 out of 10 times while using the OVi maps. I have tried re installing the Ovi maps. Plus the Ovi Maps does not show satelite view as shown in Google Maos application.
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May 15, 2010
when you try to send a normal text message (not mms) it just sits in your outbox? - i have spoken to my service provider and they've ruled out its their network (which i already knew, as i tried my sim card in my husbands mobile and i was able to send txts no problems and we're with the same company and have the same phone).
I've updated the software and my service provider also sms'd me their set up details and it still refuses to send any messages - i can receive messages and i can send MMS (picture) messages, but normal txts just sit in my outbox. My service provider has said they think its an issue with my actual handset but as im one month out of their 12 month warranty cover, if i want it looked it at i have to pay for it , i havent done anything to it (ie dropped it etc) and it was working fine on thursday, the problem only started yesterday afternoon.
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Apr 8, 2010
I just bought new 5800 mobile phone and I wonder whether I got the correct earphones with it.My supplied earphones model is WH-205.Does Nokia sell some versions of the 5800 packed with that model ?
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Jun 29, 2010
I am using Nokia 5800 express music. I am facing problem while using bluetooth handsfree device. It is properly getting connected and getting paired with the device but while making the call the other end cannot hear my voice but I can hear them clearly. Initially I thought my bluetooth hands free is having problem so I bought another. But the problem was still the same. I can hear from the bluetooth device but the party cannot hear. Then I tried the same bluetooth handsfree with another Nokia 5800 express music and found it working fine. Is there anyone can help me to solve this issue. The difference between my mobile and other is the software version. I am having the latest version but the other is the first version. Is there any hardware issue or software issue with this?
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Mar 8, 2010
My phone stopped working a couple of weeks ago and I sent it to the guys I bought it from to fix it. When i got it back I couldnīt find the wap connection, and I still canīt. The only thing that is left is the WLAN connection. Where and how can i find my wap connection?
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Aug 10, 2010
I got a nokia 5800 xpressmusic few months back. Phone's software is updated to version 40.2.005 and latest ovi maps v 3.04 is also present. I wanted to get the free navigation service and and connected my phone to ovi suite for downloading country maps. However, got the following error after clicking on the "update maps" section: Cannot find maps or voice guidance files in your device. this is due to either of the following reasons:
-Your device doesn't support the nokia maps application
- The maps and voice guidance files in your device are corrupted."
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Jan 20, 2010
I have a Nokia 5530 and one of my friends had a Nokia 5800. We both have the same problem with our headset we bought (the mrhandsfree Blue twin).we can pair them and this is no problem, we authorise it and again, no problem. It connects with the headset. After a few seconds, the connection is lost without a reason. We can connect it again by pushing the button on the headset, but this starts the voice dial. I want to be able to use voice dial, but only when i want it (normally, it is when you push the heatsetbutton a few seconds).The only way to remain connected with the headset is to play music, it plays through the headset and the connection stays on.When the headset is off and i put it on, the phone can see the headset and connects. It disconnects again after a few seconds.
When we get called, we can't accept the phonecall. the phone just rings, if we push the button on the headset, it connects with the headset and the sound goes perfectly through the headset. If i push the button to pick up, it disconnects the call.Why can't i stay connected with my phone and headset?
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Apr 21, 2010
I seem to be having some problems using the internet on my phone but I'm not sure if it's the fault of the phone itself or T-Mobile. When I connect either via Wi-Fi or T-Mobile Internet, sometimes it hangs or kicks me off, closing the browser down as it does so, sometimes it doesn't disconnect despite me telling it to, and when using the Windows Live Messenger app it keeps losing the connection.
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