Nokia :: 5800 Express Music - IMEI No - Upgraded Firmware
Mar 12, 2010
I was asked to either take it to the service center or upgrade the firmware. Then I upgraded the firmware and no change. Then since I was busy with work only today I got the opportunity to take it to the service center. I gave it to the service centre they flashed the handset and still no change. Now as per them it has to go to the head office and they have to repair it. I explained to them that this is a new handset what kind of repair are we looking at. She said the system board needs to be replaced as it was over heating.
I do not want to take any chances as the phone us heating up hence I asked her for a brand new one. She said that it is the sole decision of the Company. Hence I have given it for service. Details are below. Job Sheet Number: 310-465550/100312/7 NCC:- 310-465550 I also then called nokia customer care and complained that I needed a new handset as the phone was over heating. Nokia Complaint Number:- 1-10882690643.
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Jun 6, 2011
In an unusual manner, my Nokia Express Music 5130c-2 got screwed up as its IMEI no. got deleted from the phone memory.It restarts every 5 min. I tried all possible ways of recovery but they don't help. I like my phone very much. Any assistance or help from your side regarding the procedure for recovery of IMEI no is highly appreciable.
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Feb 5, 2010
I have a Nokia 5800 express music. I had some trouble with it, when I turned it on, it just startet vibrating without starting, so I got that fixed. Now it won't update or transfer music. Since I got it back from the Nokia store, it have not been working with update on my computer. While it was repaired I also installed Windows 7.
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Jul 5, 2010
I have just upgraded my firmware and then maps on my phone. To upgrade the maps I used maps_installer_3.04_10wk17_b07_s60_5.0.Nocs.sis. The install has worked as my maps interface is now different to the previous version. However I have no map showing at all, I can get the little red dot that shows my position, I can get my poition in lattitude and longitude, but that is all. At the bottom of the screen, left hand corner, I get a flashing gps icon with 0.00kb showing, which I assume is the indicator that is waiting for map data, but nothing happens after that.
I have looked on the maps bit of Ovi to try and find the map for my country (UK) but to no avail, it says on the Ovi page to open up Ovi, go to VIEW then maps, there is no VIEW! Also I cannot exit the application by clicking the X in the bottom corner of the menu. I have to exit by pressing the red button on my phone.
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May 18, 2010
i have a problem with my Bluetooth, when i go to put it via the connectivity screen, the screen freezer's and the only way i can get back to the home screen is to press the red button I have tried to send a file when Bluetooth is off the phone asks do you want to activate Bluetooth when i hit yes everything freezer's i have to take the battery out and then back in but still can't use Bluetooth
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Feb 12, 2010
i was downloading update software to my device from nokia pc suite on pc and i cancel it. so it turned off and i tried to switch it on and when i press the switch on button it just keep vibrating until the vibration stops and it doesnt switch on
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Mar 26, 2010
I bought this nokia 5800xm and everytime it seems to switch off by its self. It just switches off randomly at any time.
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Jan 17, 2010
I have recently bought NOKIA 5800 express music. From past 2 days the phone has hung twice. I had to remove the battery and restart the phone to get it back into working. The phone was idle and I wasnt running any application when it had hung. Can someone tell me what the problem is and if there is any solution for this, as at times it really frustrating to restart all over! Some details of the phone software
Software Version V 30.0.011
Custom version 30.0.011.C01.01
Type RM-356
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Jun 9, 2010
i'm using 5800 express music edition, coudln't install ovi map and is there any other suggestion? and when i use google map the wifi connection can't be selected. it's always using 3G service.
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May 5, 2010
How do i auto connect my phone to a ck100 hands free kit. My phone use to do this until it was sent into nokia for a warranty issue.
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Mar 2, 2010
What application do I have to download to use the device as a modem on a PC?
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May 25, 2010
if my phone is on and i've not used for say 15 to 20 mins it switches off by itself..
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Jan 12, 2010
I just bought a 5800 Express Music and am very new to the world of mobile phones. I have had a Yahoo Mail account for the last ten years and would like to be able to access it throught the phone's email system.
This is what I've done: In Settings Wizard, click Email Setup.
-Phone says "Allow application to use network to send or receive data?"
-I say "yes".
-Phone says "Testing network", then "Contacting email server".
-Phone gives me a screen with Yahoo, Gmail, Ovi etc.
-I click on Yahoo, then write my Yahoo email address.
-Phone says "Getting email settings", then "Unable to connect with the information provided. Please try again".
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Jun 21, 2010
This is my wifes phone, this weekend the screen started to change colour with a slight blue or green tint that then went back to normal, the phone seems to be getting quite hot when in use, has anyone heard of this problem, other than this the phone functions as it should?
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Oct 17, 2012
Nokia 5800 express music camera problem in setting?
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Jun 29, 2010
I am using Nokia 5800 express music. I am facing problem while using bluetooth handsfree device. It is properly getting connected and getting paired with the device but while making the call the other end cannot hear my voice but I can hear them clearly. Initially I thought my bluetooth hands free is having problem so I bought another. But the problem was still the same. I can hear from the bluetooth device but the party cannot hear. Then I tried the same bluetooth handsfree with another Nokia 5800 express music and found it working fine. Is there anyone can help me to solve this issue. The difference between my mobile and other is the software version. I am having the latest version but the other is the first version. Is there any hardware issue or software issue with this?
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Jul 8, 2010
Can I physically position the items in the displays of both the main menu and the application menu to my own.
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Apr 24, 2010
I use nokia 5230. after I updated from 12.0.089 to 20.0.005. I feel better on dragging menu icon, faster and wider screen web browser, more stable music player. but I found some bugs that:
1. When I opened web browser for 3-4 pages with music player and then went to menu(all programs still opened) screen still show contact bar and menu's icons didn't showed.
2. Programs installer are much time freezes if open after downloaded from web browser immediately.
3. Sometime menu icons don't responded espectially specially the Application icon and Log icon
4. Phone lock slide bar sometime vibrate agaist the slide but sometime not.
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Mar 26, 2010
I have Nokia 5800 and can't update the firmware, i tried using both NSU (latest version) and Ovi Suite (Latest version) on a Windows XP SP· OS, the problem seems to be that the OS don't recognize the phone when the phone shuts off in te middle of the update process, a bubble shows "new hardware found" an then "problem occurred trying to instal new hardware", it seems to be a driver issue but i have the latest installed and.
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May 6, 2010
I updated my phone firmware from v40 to v50 over the air. The download package was around 9MB in size. After the upgrade, I realised that my phone did not have all the features of v50 firmware update. For example, features like "Quick Office v4.2 integrated", "Rihanna service launcher in web browser" are missing. Then I decided to reinstall the v50 update through my laptop. So when I connected my phone with my laptop and opened the "Nokia Software Updater" it said that the update package is around 138MB. Now I face a problem. After clicking on Re-Install option in "Nokia Software Updater" the download does not stop at 138MB. Infact it does not stop at all. It goes on like 2MB of 138MB.. 4MB of 138MB.. 60MB of 138MB.. and then 200MB of 200MB... 300MB of 300MB and so on. I decided at that time to wait for some time. But it reached 350 MB and still it did not stop.
So any idea if this is expected behavior or is there a problem with my phone or the "Nokia Software Updater" software. Please note that I have the latest version of "Nokia Software Updater" installed on my laptop. Fortunately, I don't have any serious problems with my phone except that when I click on "applications" icon, it takes some time to respond.
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Jan 18, 2010
I have a 5800 Xpress music phone.I updated the firmware yesterday to the latest version (V40.0.005). And also added some songs from OVI suite. Now my music player hangs all the time. I dont know what to do. And need to restart the phone again to get rid of the problem. Sometimes even if i restart it wont work. Then i need to remove the battery and then restart.
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Feb 3, 2010
I got the Nokia 5800 express at Christmas and now for some reason it says i have no contacts, yet when people ring or text me it shows there name. i have tried the "contact", "option", "Setting" and show contact thing that was said on your site but it is still not showing them.
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Jun 10, 2010
I upgraded my phone to V40.0.005 s/w recently. Now when I use the alarm on my phone I cannot use the "stop" or "snooze" buttons, I touch the options but nothing happens. If I click on the Red "end call" button then it seems to put it into Snooze and the alarm goes off again after ten minutes....
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Mar 31, 2010
Recently I updated my Nokia 5800 software V 40.0.005. After updating when any call comes, I can't accept the call through touch screen. First I need unlock using the side bar, then only touch screen works, Earlier I used accept or reject the calls through touch screen without unlocking.
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Aug 19, 2010
I fecently upgraded the firmware (as suggested by Nokia) on my E72. The firmware version is 031.023. Everything seems to be working fine except for the message alert tone. Ever since the upgrade was made, there's no more alert whenever a new SMS comes in. It's causing too much hassle since I have to look at my phone every so often.
I've tried reinstalling the firmware but the same problem occurs.I've tried changing the alert tones but to no avail.All other alerts except for the SMS works.
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Jan 17, 2010
I upgraded my N97 to the latest firmware. After upgrading I have noticed that my games list is empty.When I go to my Games section it displays "Empty".The only game I have in N97 is Guitar Rock God or something like that.But when I go to the Applications I can see that game in there.So the thing I want to know is how to put that game back to the Games list.I'm pretty much new to N97 so I dont wanna screw anything up by doing experiments.
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Jun 21, 2010
My phone was able to send pictures before but now it will not, yet I can still receive pictures.
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Mar 19, 2012
I am unable to use GPS on my Nokia 5630 xpressmusic. It gives me error "enable satellite based positioning method first". This option is not available in Nokia 5630.
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Jan 11, 2010
The contacts are deffo saved to the phone following the restore. I can do texts based on my contacts, and phone recognises numbers from incoming calls.But for some reason the contacts hotkey wont being up my contacts, which is making calling people a little difficult. I have tried setting the key to be something different and changing back to no avail.
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Jun 3, 2010
I upgraded my firmware from v20 to v30 and this phone lock got enabled by itself.every time i've to enter the lock code..i upgraded the firmware to v50 bt still the problem persists.plz someone suggest me what to do!is hard reset a solution? if yes, how to do it and is it safe?
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Sep 1, 2010
I have 5220 express music cell phone and i forget my factory restore password.
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