Nokia: 5800 Express Music Phone Hangs
Jan 17, 2010
I have recently bought NOKIA 5800 express music. From past 2 days the phone has hung twice. I had to remove the battery and restart the phone to get it back into working. The phone was idle and I wasnt running any application when it had hung. Can someone tell me what the problem is and if there is any solution for this, as at times it really frustrating to restart all over! Some details of the phone software
Software Version V 30.0.011
Custom version 30.0.011.C01.01
Type RM-356
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Feb 5, 2010
I have a Nokia 5800 express music. I had some trouble with it, when I turned it on, it just startet vibrating without starting, so I got that fixed. Now it won't update or transfer music. Since I got it back from the Nokia store, it have not been working with update on my computer. While it was repaired I also installed Windows 7.
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Jul 5, 2010
I have just upgraded my firmware and then maps on my phone. To upgrade the maps I used maps_installer_3.04_10wk17_b07_s60_5.0.Nocs.sis. The install has worked as my maps interface is now different to the previous version. However I have no map showing at all, I can get the little red dot that shows my position, I can get my poition in lattitude and longitude, but that is all. At the bottom of the screen, left hand corner, I get a flashing gps icon with 0.00kb showing, which I assume is the indicator that is waiting for map data, but nothing happens after that.
I have looked on the maps bit of Ovi to try and find the map for my country (UK) but to no avail, it says on the Ovi page to open up Ovi, go to VIEW then maps, there is no VIEW! Also I cannot exit the application by clicking the X in the bottom corner of the menu. I have to exit by pressing the red button on my phone.
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May 18, 2010
i have a problem with my Bluetooth, when i go to put it via the connectivity screen, the screen freezer's and the only way i can get back to the home screen is to press the red button I have tried to send a file when Bluetooth is off the phone asks do you want to activate Bluetooth when i hit yes everything freezer's i have to take the battery out and then back in but still can't use Bluetooth
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Feb 12, 2010
i was downloading update software to my device from nokia pc suite on pc and i cancel it. so it turned off and i tried to switch it on and when i press the switch on button it just keep vibrating until the vibration stops and it doesnt switch on
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Mar 26, 2010
I bought this nokia 5800xm and everytime it seems to switch off by its self. It just switches off randomly at any time.
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Jun 9, 2010
i'm using 5800 express music edition, coudln't install ovi map and is there any other suggestion? and when i use google map the wifi connection can't be selected. it's always using 3G service.
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May 5, 2010
How do i auto connect my phone to a ck100 hands free kit. My phone use to do this until it was sent into nokia for a warranty issue.
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Mar 2, 2010
What application do I have to download to use the device as a modem on a PC?
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May 25, 2010
if my phone is on and i've not used for say 15 to 20 mins it switches off by itself..
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Mar 12, 2010
I was asked to either take it to the service center or upgrade the firmware. Then I upgraded the firmware and no change. Then since I was busy with work only today I got the opportunity to take it to the service center. I gave it to the service centre they flashed the handset and still no change. Now as per them it has to go to the head office and they have to repair it. I explained to them that this is a new handset what kind of repair are we looking at. She said the system board needs to be replaced as it was over heating.
I do not want to take any chances as the phone us heating up hence I asked her for a brand new one. She said that it is the sole decision of the Company. Hence I have given it for service. Details are below. Job Sheet Number: 310-465550/100312/7 NCC:- 310-465550 I also then called nokia customer care and complained that I needed a new handset as the phone was over heating. Nokia Complaint Number:- 1-10882690643.
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Jan 12, 2010
I just bought a 5800 Express Music and am very new to the world of mobile phones. I have had a Yahoo Mail account for the last ten years and would like to be able to access it throught the phone's email system.
This is what I've done: In Settings Wizard, click Email Setup.
-Phone says "Allow application to use network to send or receive data?"
-I say "yes".
-Phone says "Testing network", then "Contacting email server".
-Phone gives me a screen with Yahoo, Gmail, Ovi etc.
-I click on Yahoo, then write my Yahoo email address.
-Phone says "Getting email settings", then "Unable to connect with the information provided. Please try again".
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Jun 21, 2010
This is my wifes phone, this weekend the screen started to change colour with a slight blue or green tint that then went back to normal, the phone seems to be getting quite hot when in use, has anyone heard of this problem, other than this the phone functions as it should?
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Oct 17, 2012
Nokia 5800 express music camera problem in setting?
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Jun 29, 2010
I am using Nokia 5800 express music. I am facing problem while using bluetooth handsfree device. It is properly getting connected and getting paired with the device but while making the call the other end cannot hear my voice but I can hear them clearly. Initially I thought my bluetooth hands free is having problem so I bought another. But the problem was still the same. I can hear from the bluetooth device but the party cannot hear. Then I tried the same bluetooth handsfree with another Nokia 5800 express music and found it working fine. Is there anyone can help me to solve this issue. The difference between my mobile and other is the software version. I am having the latest version but the other is the first version. Is there any hardware issue or software issue with this?
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Jan 23, 2010
After upgrading the firmware to v40, the music player hangs after playing for few minutes. It does not respond to any touchscreen input. The phone has to be restarted to get it to work again. Does anyone know of a fix to this problem.
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Jan 18, 2010
I have a 5800 Xpress music phone.I updated the firmware yesterday to the latest version (V40.0.005). And also added some songs from OVI suite. Now my music player hangs all the time. I dont know what to do. And need to restart the phone again to get rid of the problem. Sometimes even if i restart it wont work. Then i need to remove the battery and then restart.
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Jul 8, 2010
Can I physically position the items in the displays of both the main menu and the application menu to my own.
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Apr 5, 2010
i bought a nokia 5800 xpressmusic a weekago, in one week my mobile hangs for 3 times and even the power switch was not working so i removed the battery and then switch on the mobile again,my cell os details :
software version v 40.0.005
software verion date 29-12-2009
custom version 40.0.005.c01.01
custom version date 29-12-2009
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Feb 19, 2010
I've been having a problem with my memory card recently.
If I restart my phone with the memory card inserted, my phone just hangs on the Nokia white screen and does nothing, but upon removal of the card it starts up fine...
After the phone starts up, I usually re-insert said memory card and everything works fine untill now, after inserting the card, my phone jams up and won't respond to button presses or screen touches....
I've removed the faulty memory card from the phone and done a chkdisk on it, with Windows doing all the repairs to the corrupted files and reinserted it but it still jams the phone up whenever I insert it....
Did a hard reset on my phone and reinserted my card and now it's stuck at a dialogue box thats says : Installing
Are there any ways that I could get it working again without loosing important data on the memory card?
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Feb 3, 2010
I got the Nokia 5800 express at Christmas and now for some reason it says i have no contacts, yet when people ring or text me it shows there name. i have tried the "contact", "option", "Setting" and show contact thing that was said on your site but it is still not showing them.
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Jun 10, 2010
I upgraded my phone to V40.0.005 s/w recently. Now when I use the alarm on my phone I cannot use the "stop" or "snooze" buttons, I touch the options but nothing happens. If I click on the Red "end call" button then it seems to put it into Snooze and the alarm goes off again after ten minutes....
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Mar 31, 2010
Recently I updated my Nokia 5800 software V 40.0.005. After updating when any call comes, I can't accept the call through touch screen. First I need unlock using the side bar, then only touch screen works, Earlier I used accept or reject the calls through touch screen without unlocking.
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Mar 31, 2010
I format my nokia 5800xm both phone memory and memory card. After that when i open my phone i noticed that when i use the camera it hangs or freeze but when i check the used programs (long press the menu) it has camera but not working. i need to restart my phone several times just to make the camera working.. what supposed to be the problem?
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Jun 21, 2010
My phone was able to send pictures before but now it will not, yet I can still receive pictures.
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Mar 19, 2012
I am unable to use GPS on my Nokia 5630 xpressmusic. It gives me error "enable satellite based positioning method first". This option is not available in Nokia 5630.
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Apr 16, 2010
Couple of months back I upgrade my Nokia 5800 to V40. After that, i have started having peculiar problem with the FM Radio. Radio plays fine. but when I keep switching the different saved stations, at one point it just HANGS. No keys on my phone hands free work and the only option left for me would be remove the battery and reboot the phone.
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Jun 18, 2010
I bought a new Nokia 5800 express music less than a week ago. Right from day one I got problems like auto reboot and mobile hang often. My phone came with software v 40.0.0.005. I took it to the showroom where I bought this phone and they advised me to update latest software and that will solve the issue. I updated to v 50.0.005. But within another one hour I ended up with same problem. I am seeing pink horizontal lines before reboot. It automatically reboots while messaging and when I try to do something with maps. It hangs often when I see any video file. I took it to nokia care again but they formatted my mobile and installed v 50.0.005 but am having the same problem again. How do I solve this issue.Is there any option to claim for a refund?? Any option to replace handset?? Preferably different model? I find lot of problem in using this phone which is not user friendly.
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Apr 21, 2010
I seem to be having some problems using the internet on my phone but I'm not sure if it's the fault of the phone itself or T-Mobile. When I connect either via Wi-Fi or T-Mobile Internet, sometimes it hangs or kicks me off, closing the browser down as it does so, sometimes it doesn't disconnect despite me telling it to, and when using the Windows Live Messenger app it keeps losing the connection.
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Jan 11, 2010
My Music player not opening. I formatted my phone memory but still getting the problem. when i restart my phone it will open but after few minutes start troubling again,when i try to play some files the phone freezes. Anyone experiencing this problem?
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Sep 1, 2010
I have 5220 express music cell phone and i forget my factory restore password.
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