Motorola Motoactv :: Cancel Order But The 'Cancel Items Or Order' Button On Order Page Wasnt' Functional?

So, got excited about the MotoACTV this past Saturday and bought online through Motorola. Realized soon after that my local REI had it in stock and I had a xmas gift certificate. Went to REI and purchased it - (Canceled my order for the Garmin 910XT in the process) Went back to the site to try and cancel my order but the 'Cancel items or order' button on my order page wasnt' functional. No biggie, I'll call. After being passed around to the same 3 depts TWICE, I was finally told the ecommerce section was closed for the weekend. Once again, I understand that.I then call on Monday, they tell me the order hasn't yet shipped but I'm not allowed to cancel it at that point. Don't quite understand and getting a bit frustrated at this point but whatever, I'll deal. Customer rep tells me that they'll issue a return slip and email it to me.

OK, I'm good with that.Wednesday comes and still no email with return slip. I call, go through the same 3 depts again and get someone else who tells me that it takes a while to get the return slip but I'll have it within 24 hours.24 hours goes by, I call again and get hung up on 3 times in the process before I can ever get to anyone. Once I get someone on the line, they tell me that it should be to me within the next couple of days... A RETURN SLIP?Once I finally lost my temper a bit, they said it would be 'escalated' and that I should be receiving it within a few hours... we'll see. They also let me know that I could not return it without the receipt.Meanwhile, I've completely soured on the one that I purchased and I'm considering returning it as well and changing my order back to the Garmin. By the way, I called Garmin's support team just to compare... night and day!