Lumia 1020 :: Phone Will Freeze Up On Occasion

Oct 30, 2013

Fairly often I will go into the hotspot to turn it on and it will simply hang and time out when trying to start. I have to reboot the phone to get it to work again which is does right away. I also find the phone will freeze up on occasion requiring a hard reset to get it to reboot. The 920 has this problem as well. What is up with this? I thought I'd seen the end of this kind of behavior when I left Android.

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Lumia 1520 :: How To Get Phone Out Of A Freeze / Reboot Cycle

Dec 20, 2014

My Lumia 1520 (ATT Version) has had this reboot cycle problem for about a week now. It started a week ago when it was at 2%, died and when I tried to charge it, it started freezing and rebooting and freezing and rebooting. Originally I thought it was a power issue because it always had 2% when it restarted. I got it home to my Nokia original cord plugged into my surface pro charger and charged it and fiddled with it like turning it on airplane mode, deleting unread messages before it restarted, etc. But then recently its been doing it more and its been doing it while at 40%, 12%, etc. Even when its plugged in. It seems to get very hot every time I do this. During all of this, I have Xbox music songs I have pending download. I was going to let those finish over WiFi but it won't let me turn on WiFi. I'm wondering if the 53 pending downloads could be causing this issue but I'm not sure. I'm running the latest dev preview and cyan. I have a ton of apps and music and all that installed on my SD card.

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Lumia 1520 :: Occasional Freeze Ups And Spontaneous Reboots Of Phone

Sep 9, 2014

Over the past couple weeks I've been having occasional freeze ups and spontaneous reboots of my phone. Sometimes the phone will unfreeze and other times I have to do an extended hold of the power button to force a reboot.It may not be locking up so much as the touch screen could be unresponsive.

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Lumia 1520 :: Skype Incoming Calls Hang / Freeze Phone

Aug 8, 2014

When I get incoming skype call, screen is black and there is no way to unlock it.. Keep ringing until 'Up'+'Power'

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Lumia 1020 :: Phone Blurry Edges On Photos And Rattling When Shaking The Phone

Oct 15, 2013

I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.

To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.

I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.

The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.

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Lumia 1020 :: Hyperlinking Phone Number And Passcodes For Conference Calls Using Windows Phone?

Jan 21, 2014

New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.

Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)

By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.

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Lumia 1020 :: Phone Won't Turn On (not Able To Soft / Hard Reset - NSRT Does Not Detect The Phone )

Aug 8, 2014

Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.

I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.

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Lumia 1020 :: Phone Becomes Extremely Hot After Phone Cyan Update

Oct 2, 2014

Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.

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Lumia 1020 :: Phone Has Just Gone Dead No Response From The Phone

Dec 18, 2015

nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery

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Lumia 1020 :: How To Get LTE Working On Phone

Aug 11, 2014

Just got my two new phones and Im wondering how to get the LTE on telus to activiate on my phones.

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Lumia 1020 :: Why Has Phone Died

Sep 1, 2014

For some reason, my Lumia 1020 died on me today for no apparent reason. I had been listening to music on my way to work this morning, put the phone down on the table, and no more than an hour later the phone was off. I tried powering it up, but nothing happens, nothing appears on the screen, no startup vibration, etc. The phone had a full charge before work. I know if there is a batteryproblem, the phone will display a red battery picture, but this has not happened.

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Lumia 1020 :: Phone Keeps Dropping 3G

May 13, 2014

When I leave the phone sitting for a few minutes it drops from H+ to H meaning I can't access the internet on IE or receive Whatsapp messages. If I toggle flight mode on and off or restart the phone it works fine for maybe 10 minutes or so.

I have network selected manually, I have tried automatic selection, it makes no difference. I also have 3G set as the highest connection speed. I upgraded to WP8.1 last week but have had no issues until now.

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Lumia 1020 :: Phone Keeps Turning Off

Jul 24, 2014

About a month ago my Lumia 1020 randomly began turning off. I actually just purchased the phone used off eBay around the end of April. The phone itself was in great condition, but I wonder if I would up with a defective model. Since I bought the phone used, I suppose I'm out of luck when it comes to manufacturer's warranty?

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Lumia 1020 :: How To Get Phone Out Of Bootloop

Dec 29, 2015

I have a lumia 1020 that i received 2 years ago. i kept it nice and took good care of it. but 3 months ago i tried to update it to windows 10, but i didn't like it so much and got troubled with lots of bugs. so I "factory reset" my phone, so i could return to windows 8.1 again, i came across some kind of spinning gears when resetting. i thought everything would go on, but it seem like to stuck in 30 minutes. Later it shutdown, and begin the update process again.

I can't shut down the phone it the condition, only soft, hard. etc resets works, and when i use one of them. there appears a "low battery sign" that means i have to plug the the charger, afterward it goes back to the the spinning gears, and that is the bootloop. i tried many alternative solutions as the "key combination" or "programs on pc that reset the phone" my phone won't sync with the pc as it should do. it only charge. Now i simply don't know what to do.

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Lumia 1020 :: Phone Not Connecting To PC

Apr 28, 2014

My new 1020 doesn't seem to connect to my PC. My 920 connects just fine, I plug it in, I hear the USB connection sound and the app pops up. But my 1020 on the same cable, nothing. The Device Manager doesn't even pick up that anything is there, though the phone does show that it's being charged. I know it's not the cable, and b/c my 920 works it's probably not the PC. I'm worried b/c I installed 8.1 on both my phones and technically that voids the warranty. So if this is a bad device, I may be screwed.

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Lumia 1020 :: Why Isn't Phone Turning On

Feb 8, 2015

I try everything to switch on my nokia lumia 1020 but not respond....

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Lumia 1020 :: Can't Unlock The Phone

Jun 8, 2014

I just got a lumia 1020 locked to Rogers network, I now tried 2 different unlocking sites and both have failed to give me an unlock code. I am pretty sure that I have given the correct imei code as I had another person verify the number I gave.

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Lumia 1020 :: FM Radio On The Phone

Aug 1, 2013

Does the 1020 have FM Radio? If so, how would one access it?

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Lumia 1020 :: How To Use WiFi On Phone

Jul 31, 2013

total smartphone newbie here, seriously considering the 1020 but had a quick question. If I want to use my wifi instead of cell data, is this the correct setting?

Defining Internet Connections:

On the Start screen, swipe left Tap "Settings" Go to "Wi-Fi" Make sure that "Wi-Fi networking" is enabled Select the connection that you wish to use

To use a mobile data connection:

On the Start screen, swipe left and go to "Settings" Tap "cellular" Switch "Data connection" to "On"

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Lumia 1020 :: Can't Connect Phone To Pc

Sep 11, 2014

I have tried to connect my lumia 1020 to PC and it's not recgonize it's connect only as charger .. it was good but now i didn't know what happen .. i tried all things likes :

restart my phone
restart my pc
install windows phone app ( didn't recgonize phone as connected )

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Lumia 1020 :: Why Won't Phone Connect To Pc

May 17, 2015

My Nokia Lumia 1020 will NOT connect to my surface pro 2. I have looked high and low on the internet for a solution. The problem in my opinion lies in the detection and installation of the drivers to the SP2. It plugs in and charges but the computer doesn't detect that there has been anything plugged in. Nothing shows up in file explorer or device manager. But my old Lumia 920 was recognized. Here are a few of the different solutions that I have tried and have fail to fix my problem.

Soft reset when plugged in to install the missing drivers (failed)
Switching different cords to make sure I was using a data cable (failed)
Tried plugging it into multiple different PC's and even a mac (failed)

The stupid phone will not show up anywhere! I am running Windows 10 mobile but I have had this problem in 8.1 for over a year since I bought the phone. This even happened with my first Lumia 1020 I owned when the phone first came out! (Which shattered)

I think the root of the problem lies in the hardware of the phone itself. My guess is the USB port is damaged so it doesn't fully read or something along those lines. It takes a good 5 hour for a charge which seems long to me but I'm not sure.

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Lumia 1020 :: Phone Won't Shut Down

Mar 6, 2014

Battery life is worse than pathetic. Just a few calls a day, and what I consider average app use (music usually plugged in charging), and with the camera grip (with aux battery) and tonight it started flashing "Battery critically low". Fully charges it overnight, every night. With the camera grip you'd think it'd last longer but it's getting worse. No background apps and I've tweaked the settings to minimal power usage (per a site I found on which things to turn off, etc.). By late morning it's usually close to 60% battery and keeps going down.

To make matters worse, now, we can't shut down the phone. When we try, it says Goodbye, blanks out, and turns right back on and boots up again. Over and over. We can't turn it off.

I'm thinking a phone reset might be in order. If so, I'm hoping things would get restored from the backups? We have apps+settings, text messages, and photos set to "Backup On". Unsure what the difference is between a hard reset via button presses, and doing a RESET PHONE from the settings menu?

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Lumia 1020 :: Why Won't Phone Lock

Dec 20, 2014

So the other day my lock button stopped locking my phone. However if I hold it down it will still let me turn it off (by dragging down), but then it turns on again. I can't unlock it by double tapping the screen either. When I plug it in to my computer it isn't recognized by the "windows phone app" for desktop, but it turns the screen on so I can use it for a bit. I can't turn it off and then plug it in because it always turns back on, and sometimes I can't regular turn it off, I have to hold the down volume button and the lock button to hard restart it.

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Lumia 1020 :: GSM Signal Goes On Phone

Aug 1, 2014

My 1020 has started losing its GSM signal for no reason. Its done it twice now in 4 days. I havent had 8.1 DP on it, so its been on 8.0 Black the whole time.

When I go to make a phone call, I just get the familiar "beep Beep Beep" when it hasnt connected.. when I try to call my phone from a land line, it goes straight to voicemail, yet it still says "O2-UK" on the phone tile, still says 4G with all bars in the top left.

Yet as soon as I re-boot the phone.. its working as normal. I use my phone for my business so I cant have it doing this.

Ive removed and re-seated the Sim Card, could this be a faulty Sim or even worse a faulty phone

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Lumia 1020 :: Phone Turns Hot

Apr 29, 2014

I'm worried about my phone because everytime I used it for browsing it's like a hot coffee on my hand. Same when I plugged it for charging.

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Lumia 1020 :: Cannot Read Phone On PC?

Nov 19, 2014

I can not read my phone on PC any way ?

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Lumia 1020 :: Phone Starts To Lag

Nov 8, 2014

I have Lumia 1020 and my phone has been lagging for last few days. When I'm scrolling list its lagging, in Windows Central app news are lagging when I scroll, messanger is also lagging, it is very annoying.

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Lumia 1020 :: Phone App Using All The Battery

Jul 27, 2014

I have a Lumia 1020 on att and I felt the battery was draining faster than my Lumia 520. I have been using 1020 for maybe 3 weeks now. I updated it to WP 8.1 preview and reset it and and restored the backup of the 520. I do feel the battery is not upto par to even the Lumia 520. I have disabled most of the background tasks hoping it will last long. It drains 15-20% battery when I'm using it to read WP central or other apps and not even playing games. In the battery sense settings I saw the phone app on top using all the battery today and I have not even used to make a call. The phone app might be drawing battery even right now when I'm using the WP central app to post this. There is no background use but just fore ground use and the bar is like full.

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Lumia 1020 :: Unlocking The Phone

Sep 6, 2013

My sister is interested in the 1020, and she has a 4S. She wants it unlocked because she is going to France for 6 months, and doesn't want to pay the international plan. I know they have the 6 month waiting before unlocking, which is fine, but does that policy still work for people who bought the phone on contract. And if she buys it from the Microsoft Store, does that policy still work?

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Lumia 1020 :: Cannot Take Pictures Off Phone

Oct 17, 2013

I wanted to take all my high res photos off of my 1020 to back them up, also to free space but when I connect it to my Windows Desktop PC and go to the camera roll folder and select all the high res photos, Windows constantly says an unexpected error occurred and cannot transfer the photos It asks if I want to try again and nothing works. I then tried to import the photos using iPhoto on my Macbook Pro and it sees the phone as 909, and just says Loading...I left it for 2 hours and still says loading. iPhoto didn't freeze it is just not reading the photos.

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Lumia 1020 :: Flashing ROM On Phone Via PC

Jan 8, 2016

How to flash another ROM on lumia 1020 phone via pc... which support 4g/LTE network in highest connection speed - not only 2g and 3g like my phone?

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