IPhone :: Outlook/iPhone Calendar Sync - Broken Since Inception?

Apr 30, 2012

I have spent an unacceptably large portion of my life trying to sort this issue out since I acquired an iPhone 4S last October. I have searched for and read hundreds of postings on the web (including and a very protracted one from this site which had received well over 100,000 views...) from what appear to be fellow sufferers of same/related issue.

I did raise a case with Apple via telephone and after weeks of getting nowhere - despite the case being escalated (to whom? - the office cleaning department??) - their conclusion was that it was the fault of my Windows p.c. - which, taking everything I know about my p.c. setup, was nonsense. Apple have basically passed the buck - which, sadly, is exactly what happens when you, as a customer, find yourself relying on two corporations to cooperate with each other in order for your service to be proivided - namely Apple and Microsoft. Clearly these companies do not like exchanging information with one another and would rather drop the problem at the feet of their customers.

The function that is lacking/broken is in fact a simple one but Apple seem to have over-engineered it and turned it into an internally complex process and it simply does not work. In fact - it destroys any real-life use of the calendar - to the point where I now have to consider reverting back to a paper diary (at least with a paper diary - nobody sneaks in and erases/modifies your appointments without your permission). Use the iPhone calendar on its own - do not sync with Outlook.

The problem:For reasons I do not understand (and sadly Apple do not either according to the result of my dealings with their customer support team) - when a sync partnership is created with Outlook via iTunes (any version of Outlook/iTunes as far as I am aware) - ALL events AFTER the next Daylight Savings Time adjustment will be modified so that they show in calendar as one hour earlier/later than the times they were originally created for (as of time of writing in the UK - the next DST event is October 28th when clocks go back an hour). This is irrespective of whether you have correctly set your local Time Zone on the iPhone and that the same Time Zone is also set on the Outlook application. As far as Outlook is concerned - all seems fine. If you view the Outlook calendar and check for example a recurring event - let us say a weekly Thursday event set for 0700hrs-1300hrs - all of its future occurances in the calendar will show, unsurprisingly, as 0700hrs-1300hrs - no matter how far ahead you check the calendar dates. This is what you EXPECT to happen and, quite frankly, if it was modified in any way it would make planning reminders and appointments in the future and checking for conflicts impossible. Well guess what? This is exactly the nightmare you face when you view the same "syncronised" calendar on the iPhone. As you browse through your iPhone calendar to check what is upcoming and you unwittingly stray beyond the next DST date (in my case - October 28th) you will become aware you have entered a twilight zone where everything is not as you thought. You could have sworn that the important appointment on November 3rd was for 1400hrs but it is clearly showing as 1500hrs - so you must have changed it right? Wrong! Your iPhone calendar changed it. Apply this problem to ALL your appointments that were created BEFORE October 28th came along and you can begin to see what a disaster of time management you have now been forced to become. Some troubleshooters round here has suggested changing the Time Zone on the iPhone (the setting found under GENERAL/MAIL,CONTACTS,CALENDARS) and although this may appear to bring the appointments back to their proper time it is not actually making any REAL difference. For example I found last October when clocks went back that changing my iPhone Time Zone to UTC time "corrected" the issue (had I checked the calendar as far forward as March 25th and beyond I would have realised this problem was merely being disguised as another).

ALL that should be happening on DST day is that the clock should either go forwards or backwards one hour - notice I said CLOCK. The clock is ALL that needs to change - and, quite frankly, it does not need the iPhone Calendar nor Outlook to do that as the time signal from the cellular network will do that automatically for you. Post-DST events are being treated by iOS like events in a new time zone - I guess iOS is adding some kind of hidden attribute to all these events and classifying them as switching a time zone on the date the clocks go back - this is WRONG! Leave the events themselves alone!! When I book a 5pm appointment I want it to remain a 5pm appointment. The sync process is clearly where all carnage starts to set in - I suspect iTunes and its relationship with Outlook is flawed?

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