I have a Nokia E7 that recently updated to the latest software version and it now refuses to start properly. It lights up, gets to a Nokia screen (but just the logo, no handshake), and then it just goes to sleep. I've tried various hard reset combinations but no luck?
View 6 RepliesYesterday was my first day trying to use my new E7 as my primary phone. I am having a major problem where the phone is stuck at the white nokia log boot screen and it keeps restarting.
In the days before, I updated from the original 13.x firmware to 14.002 though the ovi suite. After about an hour of usage yesterday, I opened the on phone ovi store application and it said an update was required before I could use it, so I let it update OTA. After the update, I opened the application and tried to get Angry Birds Free. The download started, then I pressed an in app button to do something else in the mean time and the phone froze up during the screen transition. Restarted with 8 second power cycle. Back into the ovi store to continue the download, this time the phone restarted on its own halfway through the download. Back into the ovi store a 3rd time to continue the download, phone froze up. Restarted with 8 second power cycle. Wouldn't get past the boot screen.
Yesterday I was able to get the phone to connect to my computer and I attempted to reinstall 14.002 firmware 2x, which seemed to work but I was still stuck. I was able to call Nokia Customer Care and the support person tried some of the same things I did. Then without a sim card in the device we connected to my computer, tried to reinstall firmware, it complained about no sim card. I put an old non-working sim in the device and the home screen came up all of a sudden. So it appeared to be fixed.
I'm back to the same issue today, only now my computer won't connect to the phone. I've tried 10 times. Once it connected but only as a storage drive, not to Ovi Suite.
This morning I try to send a email and my E72 freeze, I turned off and turned on again, my E72 only show me the menu of applications but no make a call, later I make a master reset from configuration menu, and my E72 no boot and only show me a white screen. How to recover the E72? I have the last firmware 31.XX.
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what I can delete safely. I am no expert, however I do not see why the above quantity should be using up so much on the C memory?
I have taken back to factory settings and transferred data to PC under Nokia Suite Make Space option.
I would like to know if there is any way to disable 3g on this phone? I don't have a data plan and i would like to avoid overages.
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i tried every method,hard reset,soft reset,taking out the sim card and memory then turning it on but no use! somthing must have gone wrong with the firmware but i cannot reinstall it because when ever i connect my phone with my pc and nokia pc suite,the phone doesnt stop rebooting so everytime the connection also fails.i dont understand that what should i do with my phone,i cannot find any solution to it.
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