BB Software :: How To Validate (Hotmail) Email Account
Sep 6, 2010
I own a hotmail account and was asked to validate it on my Blackberry. I did so but I keep receiving a message telling me that the email address or the password are incorrect, even though I do have access thereto from my desktop. I removed the address from my mobile and tried to add it again, but I am still receiving the aforementioned message.
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Sep 30, 2012
I have received an email asking me to validate my email account - I had changed my broadband to infinity which I suspect has been detected by Blackberry. Which password do I use to do this? I have tried (and reset) my blackberry ID password; tried my service provider password and neither work!!
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Oct 24, 2011
I am unable to validate my email account on my 9800 Torch even though I put in the correct email password. The reply is always PASSWORD INVALID. Please help, I am not getting my latest emails.
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Nov 21, 2010
I'm required to validate my email account but I'm unable to remember the password.
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Oct 30, 2011
On the 1st October I had a message to request that to validate my work/exchange email account on my Torch 9800. Not sure why I was asked as nothing had been changed on my work server at that particular time. Anyway, II had done this succesfully numerous times previously so knew the process to follow. However on this occasion i received a message to say that my email address or username were incorrect.
With the help of my system administrator I tried numerous times on the device and on a web browser on my pc to validate my details. All with no success. Strangely a couple of times when I requested a new password from the o2/BB internet help service, I was told that a message had been successfully sent to my device. Nothing was ever received either as a text or at my registered email address.
I assumed my problem was associated with all the widely reported BB server problems, but when that was resolved by BB I still could not validate my email. In exasperation I deleted the account from my device and tried to reset it up again as a new one. Sadly when I try - and there have been too many now to recall - all I ever get is the message to 'verify my email address, username and password'. All these have been confirmed numerous times by my system administrators, and they now believe my account may have been blocked or something?
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Apr 19, 2010
Got my BB curve 8025 at the weekend and have encounted afew things i didnt understand serched the net and found this site which as been a god send! I'm trying to set up email but atm its only giving me the option for setting up work email account with a BB enterprise server - I just want to set up a normal email account using my normal hotmail account but i cant get any further along as it asks for my enterprise activation password - which i obviously dont have?
Also - a few friend have gien me their pin so i can add them on BBM, i type the pin and it says contact pending but the person/s im trying to add get no notification that i'm trying to add them - we try it the other way with me giving them my pin and get the same result WHAT AM I DOING WRONG?
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Oct 31, 2012
I have validated my account before but cannot remember the password this time. Blackberry Curve 9330 - 6.0 Bundle 3084 (v6.0.0.719 Plateform 4.4.0.560) Need to know how to reset/retrieve my password word so I can gain access to validate my email account.
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Oct 28, 2010
Only just got my X10 and I can't work out how to set up hotmail. I have tried it manually with the advised server name, port etc but it still won't work.
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Feb 2, 2010
My hotmail email account does not allow me to always chose access point, its provides a list of known points and if its not available it does not give choice of another. Whereas my ntlworld account (pop account) allows me to set default access point as "always ask".
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Nov 26, 2012
I cant seem to set up my emails on the phone it wants me to activate my enterprise account, I dont know what this is, all I want to do is set up my hotmail account with the phone but there is not an option to do this.
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Sep 10, 2012
I want to reset my hotmail email account on my device but when I click on the option it doesn't open to enter my details.
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Apr 6, 2011
How can I install on my BB 8700g an hotmail Emailaccount?
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Jul 4, 2012
I am trying to set up a new Curve 9320 to receive email from my hotmail account. the email set up takes me directly to enterprise accounts and doesn't appear to have an option for setting up the internet email account.
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Dec 2, 2011
Some time ago I received a notification stating that I needed to verify my password to continue receive emails from my Hotmail account. The instruction stated that I needed to launch the Setup Wizard and click on the Email Accounts icon and then select the "Internet mail Account" icon to verify my password. I follow the instructions but, when I click on the "Internet mail Account" icon nothing happens and my only available option is "return to Setup".
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Sep 14, 2010
I recently got an Xperia X10 however I'm having trouble setting up my hotmail account on the Email App, it always says 'Setup could not finish, unable to open connection to server'. I've tried setting it up both as a POP3 account and an IMAP (as I'm not sure which to use) but still no luck.
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May 15, 2010
i set up emails on my Blackberry Curve 8900 about a month ago (via BIS) and they've been working fine since then - until yesterday. Yesterday I got an email saying: "Action required:update password!" - there was then some info asking me to go to the BIS page and validate my password before I can receive emails again.
I keep doing this and it keeps saying it has been validated (I am absolutely certain it is the correct password) - but then 1 minute later I get the same email again saying I ned to validate my password. I click the email icon in setup and it's gone back to needing to be validate again?!
It's my work email address accessed via BIS. Has anyone got any ideas?? (I've treied searching on here but the posts I've found are all talking about a problem with Hotmail / Live / MSN - which this isn't about)
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Aug 11, 2010
I have a Curve 8330 on the Sprint network. About a day and a half ago I stopped receiving my emails on my phone. I can't send email either. SMS, MMS, Blackberry messenger all work fine. My email account works fine if I log in through the browser. My wife has the same phone and also has a hotmail email account and hasn't had any problems.Any ideas on how to fix this?
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Apr 9, 2012
It seems as if they are "hiding" somewhere (my hotmail mail account), because I keep getting emails in my "messages" folder, but I don't see my email folder anymore. Also, when I go to setup/email accounts and click on the icon, it will either freeze on me, or say no accounts have been set up.
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Jun 5, 2011
I changed my e-mail from hot mail to yahoo but i do not know how to validate my account
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Jun 17, 2014
I can't add my hotmail email to my iphone 5, it only has option to join outlook account????
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Jun 24, 2010
Ok guys...another gmail issue.i got my replacement bb storm in the mail...activated everything w success...restored using DM and it restored all my email accounts...said since i switched devices..i had to revalidate them all.ive got every one BUT gmail to validate..it keeps saying wrong name or pass...and i am 100% positive that they are being input correctly...casing is correct as well...i created another gmail account and it worked fine...i need my primary gmail account on this device!I am 1000% sure the email address and password are correct.
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Nov 28, 2012
At least twice a day blackberry send me an email asking me to validate one of my email addresses. This is a school email and my other email is a g-mail account which has been completely fine. I recently had to get a replacement phone because the software update screwed up my other one. I had no problems with any of my email accounts on my previous blackberry bold. Now, blackberry send me an email at least twice a day prompting me to validate my school email account. Not only that, it takes a least several times for it to go through, meaning I will type the correct password and it will still say it is incorrect, however after numerous tries it eventually goes through.
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Nov 6, 2011
i cant re validate my email log in
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Oct 29, 2012
Just had a second business email address set up which has is the exactly the same setup as my other email which has always worked on my BB.I've checked with my web guy and all the info and passwords i've input are correct. The error says "your device had a problem connecting to the server"
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Oct 18, 2010
I have a Bold 9700 and a Curve 8320.The Bold has, for want of a technical term, borked. It was in an endless reboot loop and I couldn't do anything to get it out of it.Anyway, I've put the sim card into an old, unlocked but still fully working Curve.It connects to the network fine - ie I can get SMSs and access the web via the browser.But I can't setup my email.You go to the add email page. It says: 'A new Blackberry device has been detected. You must move your email accounts to receive email on this device. To move an email account, you will need to type the email account password. At least one email account must be moved to set up email on this device.'<It then list my two email addresses>'Email delivery to your old device has been stopped this point you can't add a new email address (I can't find any way to add a new email address)If you click cancel, it totally cancels.So, you can only click 'Move email account' You do that, it lists the current email address with a space to enter the password, then click 'validate' So I've done that - the password IS correct.But every time, it just says: 'An error occurred while accessing your account. Please click below to try again. Link: Access Another Email Account'If you click that link it takes you back to the start and you go around in the same circle.So I'm left not being able to validate any of my email addresses - or being able to add a new one.
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Sep 1, 2011
I cannot validate my new email password.
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Jun 27, 2011
I have a Curve 8520 and have been trying to download new apps. When I enter my password I get the message 'unable to validate email address and password'. If I select 'forgot password' I get the message 'Blackberry is having trouble connecting to ... server. Verify your network connections and try again - error 30637'. Have checked my email settings and these seem ok and I am receiving email on the Blackberry on the same email account.
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Dec 25, 2011
I am attempting to receive my emails from the enterprise server and nothing I do seems to be working. And of course there is no live customer service today.
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Mar 30, 2011
Right since blackberry went down the other week i have started to get a email saying validate password and i dont know how to do it anybody know
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Dec 20, 2011
I got a message from blackberry stating that I need to verify my password in order to have emails sent to my phone. The message is Unclear and it states that i need to go to the Blackberry Internet Service account and click on the setup icon and click email accounts or email settings.
- Go to email accounts page
- Edit my email
- Type in password
I cannot seem to find the "set up" icon on the BB Internet Service page!
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Oct 26, 2011
I had to change my email password a couple of days ago. I received the email to validate. Went into setup to validate and I type in my new password and click validate and I keep getting Blackberry Can't validate password. I show the password ot ensure I'm typing it right. I am so frustrated.
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