BB Torch :: 9800 Unresponsive And Erratic Funtioning
Sep 2, 2011
I have had my Torch since April and in the last few months it has started to play up. When I am listening to my music it will cut out spontaneously after circa 20 mins; my screen display will be distorted; the phone takes a while to respond when I select various applications. It's getting really frustrating and while I have tried the usual solutions like removing the battery and powering down etc, nothing seems to work.I contacted BlackBerry to enquire about getting a replacement handset within my one year warranty period and they said I should get technical support, and that the handset is probably not defective.
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Nov 28, 2011
My torch is 3 months old. As of Sunday morning the track pad and touchscreen has become unresponsive. It also crashing every once in a while for no appearent reason. It has not been dropped or exposed to water. So far I've tried battery pulls and a restore through the desktop manager. Which has obviously not fixed anything.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Jan 31, 2012
My scroll key response is erratic and the cursor gets lost on the screen which makes it difficult to message and scroll.
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May 24, 2011
My 9300 cursor is erratic and does not stop still. It keeps jumping tp the top of the screen when i try to go to an item. If I try to text something its almost impossible as the cursor moves all over the screen. The phone is about 10 months old and has not been dropped recently. Ive reduced the sensitivity on the trackpad but this has had no affect whatsoever.
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Oct 14, 2012
Is anyone else have erratic signal (dropping to Edge more and/or lower bars of 4g) after the ICS upgrade? Also when it does switch to Edge the AT&T in the upper left goes away for as much as 5 seconds--and during that time the phone has nothing at all--and does the sam thing when it comes back. I've done and FDR and cache clearing during the upgrade...just trying to see if I'm the only one or not?
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Aug 11, 2010
I have already installed the new Desktop Manager 6.0 that I downloaded from the RIM site.
I am thinking the safest way to not have a problem is the just restore my 9800 data from a back up rather than do the Switch Device thing. Anyone worried it might bring erroneous crap into the new 6.0 OS.
Maybe it would be better to redo my settings after the data install to make sure all is clean and working correctly. Some of the 5.0 setting would not be applicable to the new 6.0 software.
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Aug 3, 2010
Title speaks for its self. They just posted on there wall they will be offering it. No details as to when/price.
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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Mar 13, 2012
i had a blackberry torch 9800 which i backed up to the blackberry desktop then it was sent away for a repair and they replaced it with anew 9800 i have tried to recover everything from the desktop but it says i need the old blackberry first?
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May 24, 2010
i wanted to show everyone this new vid i just found on Internet.
Internet - blackberry 9800
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Aug 23, 2010
I know they are iPhone lovers, maybe Steve is paying them to leave it there since they dis the Torch so much.
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Aug 30, 2010
On other BB's I've moved pictures from the device to the media card using the "move" function - I can't find this on the Torch. Am I overlooking something or will I have to use Desktop Manager?
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Sep 6, 2010
does anyone no how to transfer all my contact from my Tour which is cdma with no sim card to my new Torch with sim card. i cant do it using blackberry desktop software.
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Aug 18, 2010
I'm not sure how to connect my school email to my blackberry Torch. My school e-mail is weird because when I go inside everything looks exactly like gmail but it isn't exactly gmail beacuse you can't sign on from www.gmail.com. Gotta go through the school website. It does provide instructions on how to link to the Blackberry but it doens't work for the Torch because the option doesn't exist.
(Instructions)To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screenSelect the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)Follow the setup instructions provided on your device to create a new e-mail accountBe sure to enter the following:Mail Server: imap.gmail.comUsername: [your full Google Apps email address]Password: [your Google Apps password]IMAP Port: 993Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)Select NextSelect Next again (bypassing the 'Additional Information Required' section)Select your account type, then select Next.You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continueSelect the option that mentions 'IMAP/POP'Select I will provide the settings..., then select NextSelect Set up existing email account...Enter your Google Apps account information here, with 'imap.gmail.com' as your mail serverSelect NextSelect Save
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Sep 8, 2010
look at this commercial of the blackberry torch (spanish commercial) its very nice Internet - belanova blackberry torch commercial
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Aug 30, 2010
So I have a few pics I took with the Torch and I have some wallpapers that I added to the device. Sometimes you can see them in the preview area but when you click on them you get a weird icon that looks like a wheel. Sometimes even in the preview area you cannot see the pic at all.Still on the official OS that came with the phone. Does anyone know what the problem is? I recently swapped out to a larger memory card but I had the problem on both cards.
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Sep 16, 2010
I assume since I can't find it, there's no way to turn the feature OFF? I find it highly annoying to make noises when there's really no shutter action. I searched and couldn't find anything on the topic.
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Aug 16, 2010
Anyone else having problems? When i view an email
1. images are not automatically appearing (need to click get images)
2. the HTML emails are appearing too wide. I have to scroll to the right to see the other half of the email.
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Apr 26, 2010
As you already know, the ring volume on the Torch 9800 is extremely low. So I tried to email custom mp3 ringtones to my phone to use instead. In attempting to do so, I received a message saying "More request cannot be completed. Service book information not found." I also received this message when trying to email a photo to my blackberry. This never use to happen in past blackberries I have owned.
How do I fix this "service book information not found" issue ?
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Aug 25, 2010
I have bought a Torch, but cannot get it to set up in the Organizer configuration to sync with my Calendar in MS Office XP- Outlook. My computer runs Windows XP. The contacts and memo will configure (although) they are posting to an archive folder and when I try to change that I get Error 0x80043bea), but the Calendar and Tasks will go through the set-up process, but when you finish it, the checkmark on those 2 Outlook folder disappears before you can even select the advance settings.I have re-set the configuration on the Desktop software a couple of times, to no avail, and uninstalled the Desktop 6.0 software and reinstalled it. None of these measures have changed the problem.Any suggestions?
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Jul 24, 2011
I recently purchased a Blackberry Sync Pod and for some reason the phone will not charge while on the dock. The phone wil enter bedside mode and i get a message stating that the phone will not charge. I am able to charge the phone without the dock using the exact same cable. The retailer isnt willing to assist in this matter as they say it is something I need to take up with the manufacture.whats wrong or how to make the phone charge?
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Aug 14, 2010
Any theme but the AT&T theme would do... I would prefer the Blackberry default theme. Any theme but the AT&T theme! And how about a blank background? Any background but the AT&T logo.Do you see a pattern here? I really do not appreciate a $600 purchase that is little more than an advertisement for AT&T.
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Sep 17, 2010
I am looking for a thread or would like to create one that will instruct a newbie on how to clean up (or hide) those apps I don't want or use, on the main screen. Also would like to know recommendations as to best apps to have, that don't suck memory. (Maybe an app to free up wasted space?)
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Aug 11, 2010
I just saw the torch at at&t store and I have to get it. The question is I live outside US and I need to get it unlocked.Now, I saw that at at&t store, they are selling the torch for 499 dollars without contract. I am sure this is locked.If I can get this phone (I know I need to get someone with at&t to go with me to buy it), I can unlock it. This is for sure, right?
I see that some sites are selling it for 599 and 699 dollars but I dont want to pay the extra amount if I can get it unlocked.
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Aug 28, 2010
So after using my Torch for a week or so, I'm starting to really miss my Bold 9700.Is it possible for me to simply put my ATT sim card from my Torch in my Bold 9700 and use the Bold seamlessly? My Bold is unlocked, but I'm worried about email settings/BBM working properly if I switch my sim card out of the Torch.
When I booted up my Bold with my Torch sim card 5 minutes ago I got a txt message saying erroneous number or something to that degree, and BBM attempted to setup a new profile.Do I need to use the device switch wizard?
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Aug 31, 2010
I really need to know. Is it possible that It will be out before november 27? Cuz thats when my contract expires.
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Aug 26, 2010
On my blackberry torch home screen, there is status icon on top which consists of a red circle with a white "w" in the middle of it. Just to the right is the number "1". Does anyone know what this means?
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Aug 18, 2010
I just bought a Blackberry Torch. I found that I cannot read Chinese character on torch, let alone input Chinese. It just display some black bulks instead of Chinese.
Somebody told me I have to wait for new OS versions which might includes languages like Chinese.
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Sep 5, 2010
I feel that The Torch would be the best thing for Verizon! We are not iPhone people over here. We need a newer OS and the option of having our quarty keyboards that slides from a touch screen. It will blow the Storm out of the water and it will not have iPhony competition or even Android for that matter! Plus the Torch gives us a nice size for travel not like the Droid phones.
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Apr 26, 2010
On my Blackberry Toch 9800, it seems to freeze up on several occassions, most recently when downloading an application from "App World."After downloading an application from App World, when you run the application for the first time, it will ask you if you want to "share personal information." Whether it is checked or unchecked, the screen just freezes up after clicking "OK."
Is there a fix for this? This is a brand new device and I am already experiencing several screen lock up issues. I have already done a hard / soft reset, as well as a battery pull. I have also uninstalled the application and re-installed it, only to have this issue continue.
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