BB Bold :: 9780 Cant Authenticate ID?
Mar 31, 2012
Purchase new sim in Germany but cannot verify Blackberry ID..when attempted to log in with the correct ID Error message read "Blackberry ID servise is temporary unavailable.
Further findings show that my phone not connected to Blackberry Enterprise Server.
Every other connections...i.e Wi fi and other connected.
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Nov 5, 2015
Moto 2nd generation phone. I cannot authenticate wifi ....
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Jul 6, 2012
I basically have two Apple ids and the reason I have two is that one is very old, dating back to 2003 and this one was used with my .Mac account and currently used with iCloud. My second id is my linkied to my iTunes account. They were two independent accounts until iMessage came along and when I initially used my iCloud account for this service and then my iTunes account.
Now, I have iMessage on my iPhone that seems to run through an infinate loop of turn on iMessage, waiting for activation, "An error occurred", "Enter Apple ID", sign in, next, wait, wait, wait, wait and then back to "Enter Apple ID" and this happens when using either id.
I might also add that I cannot seem to download anything from iTunes.
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Feb 14, 2012
Im receiving this error failed to authenticate against the networkand before I could connect to my wifi perfectly
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Jul 8, 2015
it just started happening 2 days ago and I just keep getting the message that sync is temporarily down and will return shortly. When I hit sync all again it just does the same thing again. My Wi-Fi is working fine on my desk top but I did shut down and boot up again. I also shut my phone down and restarted.
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Nov 3, 2014
Wifi calling on my Sprint G3, stopped working, giving me the "unable to authenticate" error. I've tried setting/saving the address. forgetting and then finding my router, and even the ##72786#, all with no luck.
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May 3, 2012
I have Nokia Asha 302, fw v.14.78, MfE v.1.0.5.Problem:In most cases sync fails with error:[ERROR] - Thu Oct 04 14:22:24 GMT+01:00 2012: Unexpected exception running SynchronizingState. Exception details: ay: Failed to authenticate with server, please check login detailsYou can see it on attached file.Later appears screen width credential, I only press "Save" button and sync goes perfectly.Additionally I've reviewed log file and I found these errors:
[ERROR] - Thu Oct 04 14:09:55 GMT+01:00 2012: Unexpected exception java.io.IOException: 40-Error in HTTP operation
[ERROR] - Thu Oct 04 14:11:03 GMT+01:00 2012: Error in getActiveIdleSummary. Exception details: java.lang.NullPointerException
[ERROR] - Thu Oct 04 14:11:32 GMT+01:00 2012: Error folder may not be null in SyncingCollectionFactory::borrowCollection destroying syncing collection for folder null
[ERROR] - Thu Oct 04 14:12:48 GMT+01:00 2012: Unexpected exception running CheckingPimChangesState.. Exception details: java.lang.IllegalStateException: store with key is not being reference counted in SyncingCollectionFactory::returnCollection
And there is also one truncated (message ends just with "t" letter):
[DEBUG] - Thu Oct 04 14:22:24 GMT+01:00 2012: Response message: Unauthorized ( The server requires authorization t
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May 20, 2015
I keep getting a prompt on my LG G3 saying "Authentication Required. Password has been changed". My password has NOT been changed. My emails are not updating and it will not let me manually update either. when I do that I get this authentication message again.
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Jun 23, 2010
So I have a Samsung impact with virgin mobile and PC studio 7. I could not get it to load using the cable so I used Bluetooth. The PC studio can find and pair up my phone no worried but it will not authenticate, even though I select 'yes' when my phones asks me if I want to share with my laptop (running windows 7 home premium 64bit).
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Aug 9, 2011
How can I delete all contacts from the phone memory on my Bold 9780? I've only seen options to delete single entries but not all in the list.
I noted that under contacts, there are email, phone, facebook entries. How can I configure the contacts to only display phone contacts?
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Mar 4, 2010
Went to "MY WORLD" and tries to log in to retrieve my purchased apps as I've done tons of times before. It 1st says please wait retrieving then. Unable to authenticate user at this time. please try again later. It's said this all day. The user and password are def. correct.
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Sep 6, 2011
my 9780 bold keeps rebooting for no reason , and it has dropped varies times , so i dont know if it could be cause of that.
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Jan 16, 2012
My 9780 Bold restarted after I deleted an app, but won't reboot fully. The white loading bar stalls at about 2/3 in, even when I try to start it up again after a battery pull.
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Sep 21, 2011
Can't use BBM on my Bold 9780 (Vodafone Italy). Unable to reach my PIN contacts who remain "pending" ! they are also unable to reach me, but reach everyone else !
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Sep 21, 2012
i have a problem with my Blackberry 9780.i am realise that my old sms will disappear,up there is the picture.that only show green colour icon and when i click inside then all the sms is gone! what is the problem?and i believe that's not because of the back up problem,cause my phone dont have any data plan.
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Sep 21, 2011
my 9780 keeps 'resetting' itself. screen will go black, white line at the bottom then graduates then the phone switches back on, unfortunetly the ringtone settings have changed......so i have to go and change them back.
Have tried to update the software (t mobile said this might help) but message says that my administrator will not allow this.
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Dec 15, 2010
I just got myself a bold 9780. But now after restarting it for the first time, it shows a white screen with "App Error 603" and "Reset" on it. I alreadey tried the suggestions at the Torch board. My desktop manager (6.0) can't connect with my device and I can't force it with application uploader (whatever that may be).
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Aug 26, 2012
i was downloading blackberry protect in my Bold 9780 from app world and suddenly the device started rebooting by itself again & again....while rebooting the process of reboot reches upto 60% or 70% than it againg start the reboot process.....so it would kind enough if anybody can help me with this problem as soon as possible....& i also dont have backup?
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Aug 16, 2011
Well i'm going to cut straight to the point. My phone would not charge, so I gave it in for repair and was given a brand new phone in return.However, now my phone, it just won't connect to wi-fi.The message 'failed to authenticate against network' just keeps coming up.I've deleted it from my saved networks, and tried again. It just won't do.My internet works perfectly fine when its connected to my network, it's just with the wi-fi that it doesn't connect.
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Jul 16, 2011
I downloaded an app (Smarter Wallpapers) and used it. I found I didn't like it as much as I thought I would so I deleted it. Problem is that the pictures from the app are still in my phone and even if I change the wallpaper it continues to scroll through all the app's wallpaper. It's driving me nuts - I just want it off my phone!
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Nov 19, 2011
I have a BB Bold 9780 with an older version of software on it (cannot confirm as device is white screened with error messages on it).The device was showing Error 561, so I attempted a software update to fix fault.The device has completed the install but cannot connect to the device to reboot - have retried 3 times and waited the half an hour each time only to get an error message on PC.More than one PC tried, still showing fault.Error 507 on the support pages suggests the device does not have OS on it, is there anyway to reload this without Desktop Manager?
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Dec 20, 2010
my BB9780 turns off automatically randomly whenever I pick a call, click on some icon...I then have to remove the battery and start again, which takes a very good amount of timeCarrier - Bharti AirtelBlackBerry® 9780smartphone (3G, Wi-Fi)6.0 Bundle 863 (v6.0.0.285, Platform 6.5.0.54)3G Bands 1,2,5,6Cryptographic Kernel v3.8.6.5Branding Version: 1.0.99.496QMicro Edition Configuration: CLDC-1.1Micro Edition Profile: MIDP-2.1Micro Edition JTWI Version: 1.0Micro Edition Media Version: 1.1Micro Edition PIM Version: 1.0Micro Edition File Version: 1.0Micro Edition Bluetooth Version: 1.1Micro Edition Location Version: 1.0.1Micro Edition Security and Trust Services (APDU) Version: 1.0WLAN Version: 4.2.1.40www.blackberry.comCopyright © 1997-2010Research In Motion Limited.All rights reserved.
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Nov 22, 2012
Whenever I touch my trackpad using my phone the whole phone freezes. I have had it replaced, I've had new software put into the phone, it was working then over night I wake up and the phone isn't working, and it has done that twice. I have rebooted my phone hundreds of times but the same thing keeps happening, I leave it for a few minutes but that doesn't work either.
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Oct 16, 2010
My Blackberry Bold 9780 keeps turning itself off, in my pocket or when I put it down on a table. At first I thought it might be a problem with the battery so I bought a new genuine battery for Blackberry and put it in my phone but I was still having the same problem. I decided to send a tweet to @BlackberryHelp on Twitter and they advised me to do a security wipe, which I did, and still my phone kept turning itself off. I sent them another tweet and another message but they haven't replied. I'm getting a little bit, put it this way, frustrated that when i've paid for a premium smartphone at over £400 I'm having problems after owning the phone for just over 6 months. The phone is therefore still under warrenty but I thought I would just put a message on here first before I contact them to see if it is a small fix that I can do myself rather than living without my Blackberry while it's sent off to be fixed.
I am getting quite fed up now because, I get the Blackberry logo up and I have to wait for the bar to go across (see below image) which takes AGES. I'd hate to rely on the phone in an emergency! After the BBM and e-mail outages not so long ago and now this, i'm SERIOUSLY considering scrapping my Blackberry all together and buying the new iPhone 4S.
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Aug 16, 2011
How do i get edge back instead of GSM?i have tried all the possible ways,restarted my phone,kept battery out for 10mins and the restarted,removed my SIM and tried another but im not comming down to a soloution
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Dec 2, 2012
Phone keeps on rebooting. Have removed the battery many times. Can't download from balckberry desktop software.
Shouyld I download software from blackberry site.
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Jun 13, 2012
My girlfriend's BB Bold 9780 keeps on restarting..
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Nov 1, 2011
I have just upgraded to the Blackberry Bold 9780 on vodafone, I have tried everything to get my pc to recognise the device with no success
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Aug 23, 2012
Plugged Bold 9780 in on Saturday evening to charge, removed from charger on Sunday morningphone was powered up. Left house and got into car and saw that the phone was powered off.Would not power back up. Tried charging phone again, get red light for 10-20 seconds and then light turns off and an image of battery with large red X across it appears on the screen. When I plug the phone into computer, computer detects the phone, but still cannot boot up phone.Took phone to mobile carrier (Rogers mobile, Canada) to have them investigate; have been advised that phone is dead. Suspect they simply want me to shell out for new phone/upgrade rather than help me fix the current phone. Support forum suggests others having similar problems, but the suggested solutions have not remedied the situation
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Feb 2, 2012
How to fix this error - BB bold 9780? Just listening to uploaded music, battery got drained, and when is starting, i cannot proceed to my home page. it keeps on saying Error App 204 - RESET.
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Sep 25, 2012
My blackberry Bold 9780 is unable to find any satellites under clear sky. I have tried reboot and ensured all the location settings are correct . I remember it worked few times but all of sudden it stopped working and since then GPS never worked.
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