Nokia :: E72 - Unable To Open Ovi Store / Cannot Install Support Software

I just recently got the Nokia E-72 and after getting a new memory card just yesterday for it I am no longer able to open the Ovi Store application that was already installed on the phone. I also just installed the Ovi Suite on my computer and when it requests to install the "Support software" my phone just gives me the simple error of "Unable to install" with a red symbol next to the words. I also tried installing the Ovi Store from the web and I get the same Unable to Install error that I get when trying to install the Support Software. I already checked the "application manager" it is allows all applications to be installed. I've also tried reinstalling the software via the Ovi Suite and that doesn't do anything either. I looked up how to hard reset the phone as well, and I hold the correct buttons+the top power button at the same time while the phone is of f but it doesn't seem like it does anything when the phone comes back on.

I wouldn't mind getting the phone to go back to square one as I haven't had the phone long enough to miss much besides my contacts which I can just synchronize. So if someone could tell me a solution or tell me how to bring my phone back to factory settings I would greatly appreciate it. I have tried restoring to factory settings and the Ovi Store will still not open from my phone, it acts like it wants to (briefly flashes as if its opening) and will just go back to the menu screen. Even after restoring to factory settings I still cannot install the "support software". The phone merely says "Unable to install" and leaves it at that.